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October 2023 by Carol T.
Best pharmacy ever!!! Very personal service, they get to know their clients by name. Totally recommended!!!
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August 2023 by Cassie B.
I filled two prescriptions at the same time - one for each of my children. They have the exact same prescription - an inhaler that they use as needed. One inhaler we received expires 4/2024 and the other one expires 2/2026! Same prescriptions filled at the same time and the expiration dates are drastically different. This is important to me because my kids never use them up before they expire. I called back up to the store and they REFUSE to exchange the one that will expired in 8 months for a different one that will expire later. It's still in the UNOPENED, SEALED box, but they won't exchange it for one that won't expire so quickly. And yes, they CAN do this because it's happened before believe it or not! The first time this happened, I was only filling one of their prescriptions and after consulting my doctor, a new inhaler should last AT LEAST one year. They did take that one back and give me one that didn't expire so quickly. That's the only reason I went with them again - because they made it right that time. Apparently their customer service has gone even more downhill because they won't make it right this time. It's terrible they're taking advantage of people by giving out medication this will expire before it should. I will never give them my business again.
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August 2023 by Nieca C.
I am in love with this CVS! Especially the pharmacist at this location. I refill on the Cvs app or by phone. Well the app messed up. The pharmacist all took their time and walked me through what was wrong, they helped me get in touch with the Dr. all the way in California and transfer every to Iowa. They are extremely helpful and patient with me and my elderly mother. One of the pharmacist wears a continuous glucose monitor. She explained hers to my mother who is diabetic, and helped her see it is not scary to use or put on. It was the sweetest interaction. All the pharmacist/staff are amazing at this CVS. The drive through window was broken and the line inside was a little long one day, But all the staff inside still had smiles and patience with everything person. They all seemed to really care about the people they help. Every time I come in they remember who I am and that I moved to Iowa from California, also they ask how my mom is doing. I am beyond happy with everyone there.
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March 2023 by Jim D.
Massive out of stocks. Limited stores hours. Don't have your prescription delivered. They'll say it was delivered and my ring door bell says otherwise. Out my copay and script. CVS 800 does nothing but say "we can't help you call the store". Store says "uh we don't know what to do about that". Zero leadership. Oversized company with disastrous processes and management. They should just close up. Scripts can be mail order and products can be Amazon ordered. There is literally no use for pharmacies anymore.
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December 2022 by Gary Hulme
Very helpful staff. You can either go in store and connect with a photo kiosk....or u can be at home. Google cvs. Pick ankeny cvs.Download your pics on phone than send them to cvs and they print... you can also choose the size..
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October 2022 by Madison Romano
Waited 3 days for same day prints. Conversations on status with employees was painful.
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September 2022 by S C.
I wish I could rate the pharmacy separate from the store, but absent that, I'll say the pharmacy staff is outstanding. In the store if Gary is working you're also in for a good experience, but literally anyone but him, and you can forget it. The self checkout can't do larger gift cards, and any time I have to get help from any of the other gentlemen working, they go out of their way to make sure I know I'm an inconvenience to whatever was more important on their phone. If my Rx didn't require I use CVS Specialty I'd never stop in this place again, and am honestly thinking it's time I just have it delivered to a Des Moines location.
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February 2022 by Lori S.
If you enjoy spending your day waiting in line, this pharmacy is for you. Let's start with the drive up lane. I have waited in the drive up lane for 30-40 minutes. In fact, I have waited so long that I called the pharmacy from my car to see if they actually had someone working at the window!! The reply i received was 'Well, you can come inside.' Not sorry for the wait or yes we have someone working at the window. I have watched countless cars in front of me just get fed up and leave. I did the same today because I have to get back to work. Once when I went inside to the pharmacy counter, I was so ignored that I wondered for a moment if I was actually invisible. I had 4 employees walk past me and not even acknowledge my presence. Finally I said 'Hello, can anyone see me?' I am literally a 6 foot tall woman. Kind of difficult to not see me standing there. I have got to find a pharmacy with better customer service.
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October 2019 by jodi b.
The most indifferent and uninspired customer service I've encountered in a long time. Nobody else in the store and they were too busy on Facebook to offer any assistance; waste of time, don't bother.
