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January 2024 by I. Lewis
They are a very busy location so be prepared to wait. Other then that I've had good experiences. Friendly staff.
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January 2024 by K Man
I would definetly use this location/services if it had parking for your personal vehicle.
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January 2024 by Scott Reed
Great service and friendly staff.
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November 2023 by Alysha Ortega
Friend needed a rental car, they had nothing available the day he called. That’s fine, scheduled to pick one up 2 days later at 3pm. We drive an hour there, arriving 5mins early. They have no car ready, I’m talking they were taking cars to go get oil changes 20mins past peoples appointments. We waited 2 hours!!!! 2hrs to get a car that we had an appointment for. If you were that backed up, a simple call would have been sufficient. We could have waited to drive out until we knew the car was ready. Terrible experience here, I recommend the enterprise in Ames. They are much more efficient and communicate.
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November 2023 by Christine Sarcone
Great Service. Enterprise provided a pick up and return, which was needed and appreciated. Jeremy and George were professional and friendly. I will rent from Enterprise again.
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October 2023 by Go Beyond
What can I say about this team at this location. Arsenio and his entire team are absolutely amazing! I do business at this location. At least twice a month if not more and they ALWAYS care for my needs! They do get busy, you must have patience and know that in the end, they will take care of you and give you top customer service!Thanks Ankeny Enterprise Team!????
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September 2023 by Eric Shatto
Absolutely wonderful experience. The last thing you want to worry about after an accident is how you are going to get to work. Enterprise picked me up and gave a 2023 Nissan Rogue. It was clean and well taken care of. Had it for a month and I really enjoyed it. Will definitely use again for all my rental need. Thanks guy, you are the best!
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September 2023 by Crystal Conroy
Didn't tell me when I talked to them on the phone or on the website that they don't take prepaid debit/credit cards. My brother was going to use his card but won't take payment over the phone. Put me 4 hours behind leaving for vacation and ended up saving money and driving my own car.
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August 2023 by James Westover
I always use enterprise while traveling whether for personal or business. The folks here at the enterprise in ankeny made the process quick and painless. Only issue I had was that they cannot or will not allow you to park in the small parking lot they have. I get why, but I would always like my very expensive truck full of tools in a more secure area then right out front of the business in an open desolate parking lot.
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August 2023 by Lindsay Thompson
I had excellent customer service at the Ankeny, IA location! Joe, Tyler and Arsenio assisted me thru the rental process and I was a very happy with the whole experience with them! Thank you!
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July 2023 by Hawkeye Fan
Love the Ankeny Enterprise! Everyone is always so helpful and nice! Reagan was super friendly and chatty when we did our inspection…great job!
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June 2023 by Dawn B
Reserved midsize SUV weeks before reservation. I confirmed my reservation the week of pickup. When I went to pick up rental I waited an hour in line only for them to tell me they didn’t have what I reserved ready or any SUVs ready but I could take the compact SUV they were cleaning or I would have to wait until that was done and they would still have to clean another one. I had friends who had been waiting for me over an hour already so had to take the vehicle they just started cleaning. (If they knew they had someone picking up midsize SUV at 730 am why didn’t they have cleaning girl come in early or clean that SUV first). We had to leave some of our stuff be behind because there was no room in the tiny back hatch and the person in back seat literally had stuff packed around her. I emailed Austin when he sent me verification and asked if we could swap out SUV for what I had reserved ant our destination site after we got there. He said sure but when he went to find one (had 3 days to find one) he said there were none available. (In the entire city of Indianapolis) so I told him I would take a minivan or car because that would have had more room than the small SUV. I never heard back after that so we were stuck driving home what I didn’t reserve and it was a miserable packed trip! The SUV was also not as clean as it could have been because I am sure she was in a hurry to clean it since I had been waiting an hour. The customer ahead of me(who says he rents frequently) got right into the vehicle he reserved. Not the kind of experience I expect from enterprise!
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June 2023 by Sonya Oppman
Everyone that I dealt with was very good. Getting me in a nice clean car til the return!I had to have pickup and drop off service too and they did great getting me back and forth!Thank you!
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June 2023 by Jim Andreassen
I travel a lot and the staff at the Ankeny, IA Enterprise is the best! Always friendly, helpful and willing to go overboard to make sure I'm taken care of.
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May 2023 by S.R. “Mötley” HOPWOOD
Arsenio and Austin were great when our car was totaled. Had to swith cars. No problem. No more pet allergies or marijuana stink. Guess those people before us are done with Enterprise!
