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March 2024 by Taylor Reimers
Don’t call to see if they have availability they just hang up on you. Horrible customer service
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March 2024 by Hot Tub Johnny Vegas
These guys know what they are doing...whole staff is helpful and informed. Always act in professional manner. I take an Uber and rent from here versus DSM airport
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March 2024 by Kevin Bullard
The Korean fellow John? did a great job for me and I'm very appreciative of Hertz, hiring such great people and putting in them in positions of authority
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February 2024 by Beth Shanks
The employee we dealt with should be fired. We had a reservation at 6:00 p.m. on January 18, 2024. We selected 6:00 p.m., as that was the suggested time in the box and it was what time we needed. However, it was a snow storm, so we couldn't travel to the location as fast as normal. We were driving from Webster City, Iowa, about an hour away. So on our way I tried calling the Ankeny Hertz and received no answer for about three times, and then finally someone answered. I explained our circumstances and indicated we would be a little after 6:00. The employee indicated he would be able to help us if we got there by 6:00, as that was the time they closed and that he would be leaving then. There was no talking him into staying just a little past 6:00 due to the snow storm. He did, however, volunteer to cancel our reservation for us. I was furious. We needed to leave that night and already had a location in Ankeny at a friend's to leave our car. So basically we were forced to scramble to find another rental car with a different company other than Hertz, which was at the Des Moines airport, and had to pay to leave our car at the airport parking. We will NEVER use the Ankeny Hertz car rental!
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October 2023 by kole
The manager JONATHON SNYDER goes to bars/clubs/probably other places and records women on his iPhone. A real life creep. And very known about in the Des Moines area. Kick him to the curb and find new management he probably does this to girls that come in this place too!
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October 2023 by jo
jonathan wasn’t nice but the mice in the car i rented were friendly. he also took a video of me driving away when i got my car back super creepy.
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October 2023 by Mary Lensing
Very hard to find as seems tucked away from surrounding buildings. Can't use debit card on same day rental. I had to have $200 refundable deposit. Office clean. Staff nice. Car was great but wasn't washed and had a low pressure tire.
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October 2023 by Dillon Kulp
TERRIBLE service. I'm trying to set up a rental that I have to pay out of pocket for from an accident, and they are purposely hanging up on me after calling them 12 times! They're all laughing and joking in the seconds I can hear them before I'm blatantly hung up on. This is ridiculous!
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August 2023 by Lacee E
Fast friendly service. They all go out of their way to accommodate you. Above and beyond. Their employees deserve a raise!
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August 2023 by Kristi Tara
Noah and Nathan were great, I had gotten screwed by the location in Urbandale on 100th Street. Noah and Nathan were awesome at getting me a replacement and even waived the fee for dropping the replacement back off at their location. These guys are worth using this location. Thanks guys!
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June 2023 by Tabitha Sands
Very kind staff, no fuss prepaid pick up. Thank you ?
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May 2023 by Christopher Sauerbrei
Rented a car on April 29th, 2023. Car had 1/2 tank of gas, noticed when I drove off. Drove back to let the Hertz rep know and he said that he would mark the contract and to bring the car back 1/2 full. Returned the car with more gas than I got it with and then gave me an $80.00 gas charge. You can't get through to a human calling into Hertz and Hertz corporate won't correct the situation because the guy never marked the contract. Simple verification would be to see what level the car was returned at on previous rental. This is incompetence at its best and I rent 20-30 times a year for work. Unless they make this right, I will be taking my business elsewhere.
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May 2023 by Nixie Taylor
Rude customer service rep when walked in to get rental, when asked if I am able to get refund lady threw paper at me and laughed and told me to call the 1800 number.
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April 2023 by Karen Tucker
I was in a car accident and my car was no longer drivable. Rented a car from here and the first car they gave me leaked oil all over my garage floor the first day. Called and they let me swap the car for another one. It leaks oil too. Waiting for them to come clean up oil off my garage floor. Do not rent car from them. They do not have mechanic on duty to check cars before they send them out again. Not safe.Terrible customer service. They will tell you things that are not true. Never again! DO NOT RENT CAR FROM THEM.
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April 2023 by Eric Peters
This location does not feel like a serious Hertz branch. Insurance sent me here for a car while mine was in the shop. They had the reservation but no cars even after telling me they would have one for sure first thing the next day. Based on employee response, guessing this happens a lot.
