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May 2022 by Garold T.
Love coming to this Home Depot. Everyone is always so helpful whenever you ask them to help you assist in finding something that you might not know where it is.
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May 2022 by Wade Thalberg
We’ve had a lot of issues with the Home Depot Credit card since we got it last year. Citibank seems to have very little idea of what they are doing, which unfortunately reflects poorly on Home Depot. Brandon at the customer service desk went above and beyond to help us get everything sorted out even though it took several calls and about an hour of time. He was patient and made sure we had everything we needed before we left. Brandon needs a raise ?
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May 2022 by Cari Trudeau
We recently got carpet for our hallway/ stairwell. The color we decided on in the store and brought a sample home for,was not the carpet that was ordered . They take no responsibility for this .
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February 2022 by Aisha Ewald
The worst customer service I have ever experienced. We had a 1000.00 flooring check from the sellers of our home. I went to purchase flooring and they ran the check and handed it back. I confirmed 3 times that the check wasn’t needed. The cashier stated no it was good. I kept the check anyway because it seemed off. A week later I get an email stating they would in fact need the check. I replied no problem next time I am in I will return it. I placed several orders for appliances, cabinets and other remodel supplies in the meanwhile. My husband stops after work to check on an order. The manager Danielle Houghton takes it upon herself to tell him “ he can’t pick up our orders until the check is returned”. It was never my responsibility to hold on to the check, although I did and planned to return it. How dare this place threaten to keep my paid merchandise based off an error on the employees behalf and not even the order with the check applied. At this point I am just praying to get the rest of my items and NEVER use Home Depot again!!!
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January 2022 by Megan A Johnson
So many things to buy there at a great cost!! Definitely recommend stopping by and looking thru this store!! Great deals even on laundry soap!!
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October 2021 by Lisa Jgt
Don't buy anything from this Home Depot! We NEVER will again. We bought a Dishwasher. Returned it unopened within just a few days of delivery and they refused to return it. They claimed that because it had to be ordered online, that it was a special order. Then when we were stuck with it, they also claimed they couldn't install it. Everything about this ordeal was extremely shady and we'll never go back again!!
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August 2021 by Brigett DeVos
I would NOT recommend using Home Depot and their subcontractor Crew 2 for kitchen refacing project. In two weeks it will be ONE YEAR since we have paid almost $13k and the project is unfinished and poor craftsmanship. Have went through your customer care department and no resolution. What is a very unsatisfied homeowner to do?
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July 2021 by Karen Renee
Moved to Ankeny Wednesday. Thursday we had our appliances delivered. The company Home Depot utilizes for delivery tried to rush out the door before making sure that the washer and dryer work. It's like they knew that they were broken. The store manager tried to tell us it's our problem, but was escalating it. I have a 4 year old that's potty training. A stressed out dog who's stomach is upset and no washer or dryer to do laundry.
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May 2021 by Cameron S.
Most people there are not wearing masks. Even the employees. And they treat the plants horribly. They aren't watering them and there are some that are just put in the pot with out dirt.
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March 2021 by Steph Garcia
Worst customer service experience. We spent several minutes finding someone to help, despite 2 workers within sight of us having their own conversation. The gentleman that did help us, Edwin, was not from the area we needed help in, but tried his best to assist and research our questions. We ended up at the Customer Service desk, where they refuse any kind of help, offered absolutely no options, resolutions, or assistance. No apologies or “sorry we aren’t able to help you”… just NO. In talking with a manager today, several options apparently WERE available and not offered. No plans to return to a store that has this kind of approach to customer service.
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November 2020 by Chris Sporrer
Went to order “custom” counter tops, and cabinets. First no one knew how to order the Formica counter top, not anyone in the department or the manager, after about 10 minutes they figured it out but when it was time to enter the length of the “custom” counter top was told that they could only order it in 1 inch increments. But was told if we paid extra for someone to come and measure it then we could get what we wanted. Left and went next door to Menards and ordered the exact
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November 2020 by Chris Walker
I was in the store to buy a new refrigerator. When I finally had someone ask if there was something I needed, she did with a rude attitude. She walked us back to the desk and asked someone there if they could help us, but the girl was in the middle of something and told her that. She asked the lady who walked back with us if she wanted to help us, her response was "no, not really". It took everything I had not to walk out then and there. the girl who had been busy stopped to help us make the purchase.
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May 2020 by Larry Corso
Poor customer service..hard to find anyone who will take the time to help you find a item or even retrieve an item from top rack..twice now at this store
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August 2019 by Julie R.
I got a set of cordless power tools here and they worked ok. Huge building. Could be better set up, like Menards is. Clean. Family friendly. Friendly staff. Lot parking. Prices were ok. Marcy'sDinerTantrumScale 5/5- NoScreamingKids.
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August 2019 by Jamie M.
I went there knowing what I was getting asked for help in appliances and help came right away. The man Mike was very helpful and informative. Great customer service! I would highly recommend coming to this place.