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January 2024 by AR Blanchard
Very impressed with the service here. Every staff member was friendly and attentive. The education they gave me on my fluids, appropriate levels, and recommendations was the best I’ve ever received. The inside of LOF Express was very inviting and relaxing. The service was done in a timely manner and they gave us cold waters and there were other drinks to choose from while we waited as well. Would highly recommend!
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January 2024 by Renee Gillette
My technician was so kind - they all were. I had no idea I could get my oil changed so quickly. Liked the check in process. A little pricey but worth it.
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January 2024 by Corndog 515
I gave this gimmick a try back in November ('23) for an oil change that was due. I went during the Early Bird Special. I was quite surprised on how awesome the service was. I did buy the engine/fuel additives, due to the type of motor (sport performance) that is in my vehicle.I went back again for my next oil change, and once again, awesome service.I will continue to give LOF (Ankeny) my routine maintenance needs on my vehicle for the foreseeable future.
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January 2024 by Hannah Wolfe
Everyone that was working was fast, hard working, and efficient! Also, very much appreciated the cameras that are set up so I could see everything they are doing on my car without my needing to get out at all. Best experience I’ve had!
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January 2024 by Kevin Hough
They are always quick. I purchased the option for them to check all my fluids and they were helpful and knowledgeable. I will probably get my transmission and transfer case serviced next time.
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January 2024 by Molly E
Service techs are knowledgeable. Customer service is great. Prices have gone up substantially. Had an early bird oil change and paid $83! Not that long ago I recall only paying $35!
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January 2024 by David Likens
I found it easy to use the sign in board, a pleasant conversation and pulled straight into door 3. Met with a nice guy as he checked me in, they were already setting up. Topped off al fluids, synthetic oil change, good conversation he ended with a hit cup of coffee, nice touch. I'm sold on it. Will return with future needs.
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January 2024 by Kent Deal
Never been here so I thought I would try it because I had a short window of opportunity to get my oil changed. They were super fast, very organized and friendly! Great experience.
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January 2024 by Anthony Kopp
This was my first time at the drive-thru oil change. A gentleman named David helped get some basic information at the beginning. I informed him that I'd be paying with a gift card and he made a note of it. He gave me clear instructions of where to go and what to do. As I drove into the bay the gentleman there keep clear instructions on where to go and what to do. I was asked what I wanted to drink while I waited. One gentleman went to get me coffee while two others started on the oil change. The gentleman up top showed me the dipstick with my oil. ( Mine was a little dirty) They brought me my coffee and while the oil was draining they aired up my tires. I loved that they had a monitor that I could watch what they were doing under the hood as well as under the vehicle. After the oil had drained and they had replaced the oil and filter I restarted my vehicle for a brief time, then before payment they had me shut off the vehicle and showed me the dipstick again with clean oil at the appropriate level. The gentleman in the bay had looked at the notes and was aware that I was going to be using a gift card. One gentleman helped another gentleman process the gift card both were speaking to each other in a respectful way with clear communication. Before leaving I was given another smile by the team and well wishes for my day. This was a great experience, this will be the new place for oil changes for our household. Great work LOF team I look forward to seeing you in the future.
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January 2024 by Jade Harris
I’ve gone to LOF the past few years for oil changes. I’ve never had a negative experience. It is pricey, but the convenience is great and I’ve always had a positive experience. Today, I went to LOF Ankeny for an oil change. Dustin helped me when I first pulled up and even gave me recommendations of places to go for vehicle parts. He then came and introduced himself and offered me a beverage. Tristan, was the one who changed me oil and he also gave me recommendations on places to take my vehicle for other services. They both went above and beyond. Give them a raise!
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November 2023 by Lucas Stone
A day after my service at LOF I ran into some car trouble. My car has had its fair share of car problems, but wanted to rule them out. I called them and talked to the managers Jordan and Mark. Both of them understood my concern and stated that they could come take a look at my car and review if LOF had anything to do with my car issues. Jordan came out right away and even drove my car. He was able to provide the diagnostic code of why my car was acting up. It turns out that it had nothing to do with the LOF service, but I was going away by the customer service that they provided, I usually never provide reviews but once again, was very impressed by the service I was provided today.Service: Oil change
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November 2023 by Jordan C.
Been coming here for over two years and can't recommend it enough. I don't know anything about cars and they are informative, fast, and fairly priced. I normally just get the regular oil change with the 'good' quality oil but have gotten the premium change a couple of times as well (for those premium changes you have to go into the lobby to wait but it's super clean and welcoming). The bays are clean, the employees are professional, and the entire process is super efficient. I took advantage of their early bird deal today and I'll be doing that every time now - no wait and $10 off (M-F 6-8am).
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October 2023 by Jenessa Lock
The is a great location to get an oil change. I’m not a car person so I appreciate business that allows me to care for my care convenient and still high quality way. Thank you LOF for helping me maintain my vehicle well.Service: Oil change
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August 2023 by Logan
Extremely good service. The technological side makes the whole experience. Extremely quick. Oil lube mechanics are professionals. The oil and filters offered were not the highest grade money could buy for my personal vehicle. Nonetheless, it was still decent. Honestly, if you drive an average car, you would be literally insane not to go here for an oil change. The prices are decent and the service is so informative, and so fast--its instant gratification. I'm going to take all my cars here for oil changes. If, one day, I suddenly own a Lamborghini or a Porsche or a Mercedes, WELL OK then I guess I might take it to a place more fitting. But for my Volkswagen or my Honda, this is literally the best place to take it.
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August 2023 by Jenni Johnson
This is the nicest oil change facility I have ever seen. From the cute ski lodge interior, to the drive up registration, it’s like no other experience! David took care of my vehicle and could not have been nicer or more thorough. Wonderful—highly recommend!Services: Air & cabin filter replacement
