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February 2024 by Norma Nichols
It's a very nice, clean pet store with live fishes, turtles, and other animals
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February 2024 by Oudone Koulavongsa
My go to pet place
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January 2024 by Omega RedZone
I went in to get a fish today. I waited for 20 mins before they told me they wouldn’t let me get the fish I wanted even though they had it so I asked about a different fish that they had and the employee told me nope you can’t have that fish ether and left to go help someone else. I was like I am not done yet. And she’s like oh well I thought you were. I said no I wasn’t I was going to ask for some snails but no you go help them and I will wait because I have nothing else’s to do today so let’s just waste more of my time even though I was here first and they just got here. The employe said ok sounds good and left me pissed off and refused to speak to me after that. This is the worst store I have ever been to and I will never shop at pet smart ever agin. And I would say you should never shop here ether because they are the worst
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January 2024 by Blakelan Dawn
Super rude cashier today in store. Can look at coworker and talk about the customer in front of the customer but too cowardly to speak up and say something to them. Guess we will order off of chewy from here on out, they have better deals anyways.
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January 2024 by Mauricio Verastegui
Visited the store today and was helped by Casey. She was very friendly and helped my wife and I find what we needed.
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January 2024 by Tammy Edwards
I had a few things to get ask for help lady was rude. The cashier was a very nice lady.
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January 2024 by Blake S
I used to buy my pet supplies here but not anymore. The last time I was told they dont sell and have never sold my supplies. My supplies that I have gotten there every few months for 5 years. The attitude I got was so unprofessional.
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January 2024 by Ope Potato
Waited for help around the fish and had two employees walk by and ignore me also Fish selection is almost empty each time I go here.
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January 2024 by Sandy Beal
They pretty much have everything.
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January 2024 by Cory G that's all
No longer price matches.
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January 2024 by Madison Pottebaum
They have messed up my dog’s hair and hygiene several times, and now this time around they entered his records incorrectly. Wasting over an hour of my time and gas money without the service requested. I will never come to petsmart for dog care ever again.
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November 2023 by Paige Jene Harkness
The stores was busy yet Casey took the time to answer our questions and was extremely kind and helpful. She made our day with her kindness . Everyone there is always great but Casey was amazing
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November 2023 by Greg Martin
I ordered some dog food online and got a text saying it was ready for pick up. So like any normal person, I went to go pick it up and guess what? They were closed. They are the only place that sells the kind of dog food our dogs eat so kind of screwed us. When I went in this morning the lady obviously didn’t care whatsoever and blamed it on their system but they are the ones who puts in the system that something is ready knowing it sends a message to the customer saying it is ready for pick up. They obviously don’t care about inconveniencing someone! Horrible service and I will be going to the one in West Des Moines now.
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November 2023 by HOUSTON WILLIAMS
This is my preferred location of petsmart. The employees have been really friendly here and I really appreciate the switch to appropriate habitat enclosures for the rodents. Such as guinea pigs needing 7 square feet of space and now I've been seeing more enclosures that are actually 7 feet instead of the measly 2 foot enclosures that used to be sold. The only thing stopping me from giving 5 stars is the animals themselves. I've tried getting betta fish from here and most died from genetic conditions which makes me question their breeder. And I got a guinea pig from here that infected my entire household with a zoonotic bacteria (streptococcus pneumoniae) which cost me hundreds of dollars in medical and vet bills. As my SO got pneumonia, and my guinea pigs all got eye infections even after a quarantine. And because the vet didn't know exactly what bacteria at the time, antibiotics didn't clear it all up originally, making 2 of my guinea pigs get abscesses, and another get a life threatening middle ear infection creating more vet trips, which are all things caused by this strain of streptococcus. Again making me question their breeder.
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October 2023 by Ella Scott
Employees are always nice and they let me bring my bearded dragon in to shop with me so 5 stars for that.
