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November 2023 by Lindsey O’Neel- Nelson
Mary was fantastic. She made the whole process easy and was very welcoming. She showed me a 10 by 10 and 10 by 15 to make sure it was large enough for me. How to use the locks. Mary had a smile on her face and made the whole experience of having to move during a stressful time fun with her bubbly personality. Their rates are the best in town!
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November 2023 by nathaniel Golus
I have used several storage units in the past and this location is the best I have ever used. Mary the property manager has been very helpful and amazing. I would recommend this location to everyone.
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November 2023 by Ginny Boesen
The manager and team at Storage Mart on NW 36th Street, Ankeny, IA made the rental process very streamlined and easy to follow. The facility is clean and well maintained. I would definitely use this facility again for storage needs.
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October 2023 by Lisa Doud (Pepper)
Mary was so sweet. She gave us the royal tour around the storage facility. She explained the steps and process to entering our storage unit. Five minutes with Mary and you'll want her to be your neighbor!
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October 2023 by Olivia Nelson
I do not recommend getting a unit at the 36th or even irvendale in ankeny because of the manager mary. She is by far the rudest lady i have to see every month cause i don’t allow charges on my card over the phone so i come in every time and we have problems every single time. She asked me why i called her company phone standing outside cause the doors are always locked. They don’t even take cash payments anymore so there’s nothing to wanna steal. Boxes and tape lol. Maybe add a doorbell to the outside for people like me waiting for people like her to pause her break cause she ain’t doing much else. She’s no where to be found ever. Always has a sign up saying be back at this time. Girl i came here. Answer the door. Let me pay my bill and continue your goofy break after. Such a hard job to do huh?? But um yeah so they don’t take cash anymore. But the doors are always locked. So this summer it was around 90 and i had been waiting outside since i can’t let myself in and she asked me if i seen the hand written note and i told her no. (her boss said it was inappropriate and had to take that down btw) She said hmm. Asked me why i called? Cause i’m tryna get inside and pay my bill with my card for one. Two i was pregnant and felt like i was gunna pass out at the time so to ask me why i’m calling is absurd to me. Pipe it down mary when it comes to me. But um she’s never there pass 2 pm. She hurt her back therefore she does half days. So the website says office open until 6 pm and on Sunday's 2 pm but that’s a lie. I recommend if she’s that unable to be there to find a new invested person who is willing and wanting to perform the manager duties she obviously can’t. She wanna says it’s hard to manage both location i told her maybe you shouldn’t be working here as a manger at both locations. The brand new bathroom isn’t available to anyone but her. She’s cleaning it so nobody can use it but her so that’s a plus too lmao. I have to go to casey’s everytime after. I can go on. I don’t want ur olive branch i want you to be available cause your website says when the office closes. That’s what i should go by. I should be able to get off work and come pay my bill at 5:30 but can’t and gotta drive pass her one location to make sure she’s at the other location. Who got gas money? Zero star if i could but it won’t let me. Also Garbage business because of the manager Mary. I mean everything that comes out my mouth. Rent somewhere else. It’ll save you money in your gas tank.
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September 2023 by Chris Hemel
Very clean facility. Mary was extremely friendly and helpful. Newer facility too that’s extremely safe.
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August 2023 by Angie Krug
This place is amazing!! It’s clean, well kept, and quiet!! Mary is an absolute gem to work with…best storage unit experience EVER!!!
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August 2023 by Tom Paulson
Mary is a FANTASTIC person to have working at your facility!She has been so kind and pleasant to work with, and has made me feel very comfortable putting all of my belongings into a storage unit at the building she manages.I appreciate her time and effort and explanations of things I had concerns with previous to renting.She made the process easy, efficient, and pleasant!Thanks so much Mary for making this move an easy choice for me! I feel confident my belongings will be in good hands!
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August 2023 by Cassondra Reising
Mary is very welcoming and helpful! The storage units are very clean and feel very safe. I have no concerns with keeping my belongings safe!
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July 2023 by Daniela A
Mary was so amazing! I found a great storage unit thanks to her. Great for ISU students looking for temporary rental units
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June 2023 by Meadow Bingham
Mary was super delightful!!! She worked with my times amazingly! She is very sweet and a great talker! She also showed me everything I need to do super fast and super smooth!! Fantastic service! Fantastic work inside also clean and easy!!
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June 2023 by Kristina Sadler
Mary was excellent!! Very friendly and made this experience a smooth transition. The unit is exactly what I needed. Very clean and has air conditioning. 5 stars ⭐️
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June 2023 by Fransisco Lumbreras
Mary was so much help, I couldn’t fathom it. Her customer service was excellent, the units were amazing price, and excellent location. Would recommend.
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May 2023 by Lauren Van Gorp
Fantastic units! These units are so clean and well taken care of. Mary is absolutely fantastic to deal with. She’s helped us with several changes as we make a big move and always makes sure everything is taken care of and a smooth process and always has a wonderful attitude. 10 out of 10 rating. Fantastic units
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May 2023 by Cas The Scorpio
Mary was extremely helpful and made sure that I understood everything and was aware of any issues that may arise. She was kind and informative! I definitely recommend this place!
