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August 2022 by Scott Bradley
You need to add a new item alert on the gold peak tea. Because the club is getting smaller bottles. 18.5 oz to 16.9 oz. So the customer knows. And I believe the club never dropped the price for the smaller bottles.
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August 2022 by Sue A.
Everything purchased in store was fine but waiting on line every time to leave the building after you check out is ridiculous!
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December 2021 by Hilary Dana
I just had surgery and when my prescription was filled they didn't have the full amount. With some mis communication I was having trouble getting the rest and really needed it for the pain. I spoke with Taylor a couple times and she couldn't have been more helpful and a good listener. I then got a personal call from Shannon, the pharmacist, she went way above to get things straightened out so I could get the rest of the pills. I am ever so grateful for the help! Nicely done Sam's Pharmacy!
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November 2021 by Ken d.
Tires Department of sam club is have worst service last week i come early to do tire repair and the manager say the technicians not there they ask me have u call to get appointments for service i say no because before that i brings my vehicle there and those guy say first come first serve there no appointments now they say i need to call in to maked appointments, every customer have pay for membership of sam club but there service is not good when u buy tires a sam club it cost a lot of money for set of tires it includes road hazard but your tire get nail in it and need a repair they made u to wait for because the reason i not have enough technician to do it.
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January 2021 by Dayton Daniel Pringle
Best Sam’s club EVER!! Impeccable management! 10/10 recommend. It gets all the gold stars in existence
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September 2020 by Scott S.
Not just do they have very good gas prices but I need to have the air on my tires checked and as usual Sam's Club personnel in the Tire section are very accommodating and helpful.
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July 2020 by Mark Goldner
Really nice Sams Club!! Price gouging with raising a TV price over the weekend $600.
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July 2020 by Sony Sithonnorath
I purchased a kayak 2 pack for $750 but only 1 was delivered and the person signed himself the receipt which even states 2 kayaks and when i asked him where the 2nd was just said he did not know. I contact Sams and they told me 5-7 days for a response! ridiculous I ordered as I needed them by this Thursday and expected them today.
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July 2020 by Enice Ethan Janice
good customer service and save for shopping
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July 2020 by Matthew J.
Wow, this place has to be the worst customer service oriented Sam's Club I've ever been too.The manager obviously cannot manage people or is non-effective.Walking into the store they now request your membership card... Which I don't carry, because I use the app. I told the lady "I don't have my card I just use the app" her response was "get your phone," it was all I could do not to go off on her. Why do I need my card when entering? Why do you have a non-friendly person (which seems to be half your staff) working in that position. Then as I am in the store a little elderly lady asks a kid where stick butter was or did they have it. I quote "it's over in the cooler area" then he walked away! Thanks CPT Obvious.I will not renew my card with Sam's Club after this year. Six years of coming to this club and it gets worse and worse. Looking forward to a Costco in this area!
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June 2020 by Art O.
I have been a Sam's Club member for 13 years and my experience at this Sam's club was terrible because of a person with the name Afton on their name tag. I live out of town and drove out of my way to stop at this club to fill my tank. I realized that I did not have my card with me, so I stopped into the club's member service area and requested a replacement card. I explained to the person assisting me that I normally use the app and did not have my card on me but needed gas. The person assisting me seemed preoccupied and half attentive and proceeded to cancel my card, reporting it stolen and which even seemed to lock me out of the app, that I normally use when I shop. I went back to the member service desk and was directed to be helped by someone that appeared to be a supervisor or shift lead of some sort with the name Afton on their name tag. While I was visibly frustrated because I was pressed for time and now my account seemed to be out of order, I remained professional and courteous. I did not express my frustration with any form of degradation or name calling, foul language, or elevated tone, as I have in the past worked face to face with customers and know that it is inappropriate. Afton, was uninterested in helping to correct the account aspect of my issue and instead insisted in focusing on the app portion of my issue and then just became dismissive of me when I suggested that It was an issue with my account and not the application. As I left, I told Afton that I I get that the situation was frustrating that she was unable to help me, but if she had even once thought to express empathy that she was sorry that i was having trouble, I might not be leaving the situation so very dissatisfied I even asked for a customer service number to call. Afton's response was "It's just how you present yourself"I thanked her for informing me that her lack of empathy of the situation was my fault. I was not unprofessional ,disrespectful, irate, or rude. I guess that only leaves my appearance to warrant how I was disrespected.After I left, I did call that customer service number and I waited a very long time to speak to an agent. I explained the situation and they helped me get back into my account without uninstalling and reinstalling my app. I was told that I would have to be contacted back by a supervisor to discuss my experience. I am still waiting for that call.
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April 2020 by Sam Nac
Cheaper gas and good customer service
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February 2020 by Ashley Barakat
rude workers food bad yuck
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October 2019 by Cecy Verdinez
always good prices, new items , clean and and there pizza is my favorite and there Hot dogs yummy I love this excellent customer service they really go above and beyond .
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August 2019 by Dawn M.
Saturday chaos as expected inside but when the cart wrangler goes rouge leaving a string of carts, blocking cars...extra chaos. Long lines everywhere, I think I will stick to midweek shopping as the weekend is a bit too much.
