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January 2024 by Tammy Simmer
I went in on Black Friday looking for a pair of boots to wear when I Door Dash. I was helped by a few people who were great, helped me find the exact right boots for the weather and safety and reminded me of weather proofing to extend the life. Went in for 1 pair and left with 3 plus extra stuff. Fantastic service and staff
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January 2024 by Jenna Bygness
Was not greeted when we came in- absolutely no help with sizes. Staff just stands in the front and has social hour and to top it off Some old man more like a grinch employee yelled at my 8 year old for spinning the wheel. This store is lucky it’s close to Christmas and I needed these gifts. Definitely would have preferred to spent my $250 with a more pleasant and deserving atmosphere.
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December 2023 by Sharon Keith
Great service after I asked for it. Enormous choices of styles and brands but many sizes unavailable in many of them.Had to have mine delivered because didn't have size and they came quickly.Couldn't ask for better choices and requested help but when they see an abundance of 6,7, and 8 sizes,and no 9 and 10 might want to order more 9 and 10 next time.
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July 2023 by RAFAEL BENAVIDES
I was treated like a trash at this location by the manager. Racist White old guy with bandage on his hand.I came to exchange 2 pair of shoes for the correct size (with my receipt on my email) since my wife bought them for me too small.The guy started asking every employee if they had seen me walking in with the 2 boxes, accusing me that I was stealing the shoes. Very rude and racist.Very unprofessional manager, poor lady employee that was in the cashier was treated really bad by this guy too….Never buying from this racist Ankeny location again…..
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June 2023 by Kevin Sheriff
Nice selection of shoes and decent price
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May 2023 by Tom H.
I'm a long time card carrying customer of Shoe Carnival and I don't usually give reviews good or bad. But I had such a bad experience trying to return some socks at the Ankeny store I was mad enough to leave a review. The check who waited on me,I wish I had thought to get her name, was rude and condescending to me right from the start. When she heard I was making a return she seemed to have it already decided not to accept it. We're talking $20 socks with a receipt and the original pkg. I left the store so disgusted I vowed to cut up my card and do my future shopping elsewhere. Now for the flip side of this. I decided one clerk would not have won this and decided to try a different location. I went to the Merle Hay Mall location and got the pleasant customer experience I'm used to getting at SC. I wish I had got her name also. She was pleasant and efficient and I was in and out in less time than at the Ankeny store and actually got something accomplished. So 5 stars for the Merle Hay store zero stars for Ankeny. I have decided to keep my card and just avoid Ankeny SC. Thanks for letting me vent. I guess I had to give it 1 star but that isn't my opinion
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September 2022 by barb krebs
I like this shoe store but this visit they didn't have the sketcher slip ins I was looking for. Not their fault though the manufacturer hasn't released them for their store. 6 months approximately
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April 2022 by Patrick Utz
Decent selection of shoes. Usually can find something for my three kids who need new shoes every 6 months with their growing feet.
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April 2022 by Karina Rodriguez
Have lots of options but nothing in stock or in the back. Will need to order online or go to other locations if you really want the shoes. Friendly environment.
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April 2022 by Christte Osaki
They have good shoes and great service.
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March 2022 by Carolyn Myer
I stopped there a week ago and when I was trying to find shoes and not one person asked if I needed any help
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February 2022 by Freed Emmanuel
I've never rated a store this bad. I had the worst customer service. Bought seven (7) pair of shoes for my daughter, didn't get a box for one of them, went to change it less than 24h later (with the receipt) to get the right size but they won't change it because of a box they didn't give me in the first place. One shoe out of 7. Never will I shop there
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December 2021 by Michelle Ferrer Goodrich
I better not leave any comment my husband says I’m too rude!
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December 2021 by Mary Wilkening
If you love shoes, then this is the place to shop!
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November 2021 by Bethany Gates
BOGO on boots doesn't include clearance, social hour for employees couldnt get any help. When I went to check out had to wait for their conversations to end and they were blocking the register. Also bought 2 pairs and was unable to spin the wheel for a discount as the cashier closed the transaction..... bogus is more like it and will take my business elsewhere!