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September 2023 by Dan Hoebbel
Had a buddy work on the struts in my car made a mistake and accelerated wheel bearing deterioration. Also needed new brakes. Took it to tuffys and they cut a $900 payment down to $486 didn't charge me for labor AT ALL definitely coming here next time I need my car to be serviced!
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September 2023 by Satisfying Squad
Tuffy was able to get me in within 10 minutes of calling, changed my headlight within 30 minutes. Very quick, efficient, and great customer service.
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September 2023 by Jill Stanley
I brought my vehicle here for brakes. The parts they put on were faulty, but the mechanics worked to get new parts and make sure my vehicle was safe to drive. Good experience.Service: Brakes
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September 2023 by Letty Andrades
Hands down best service. Alyssa and Caleb were great not only did they fix my AC but they gave me a ride home and a ride to pick up my kid from school while my truck was getting fixed. They have great communication so I knew at all times what was going on with my vehicle. Everyone in there would make sure to come out every so often to let me know what was going on and how long it would take. Best experience at a mechanic shop and well worth the money, they’ve earned our trust and loyalty. Recommend this location to anyone needing service!
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August 2023 by J
I am SO thankful for Chad at Tuffy in Ankeny. I needed a last-minute alignment before going on a long trip. Every other business refused to do it because it was within an hour of closing. But the staff at Tuffy saved the day. Even under the pressure of little time, I was still treated very well. I got checked in very quickly and they immediately got started. I will always remember them for their willingness to help!
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August 2023 by Mek M.
I love coming to Tuffy’s. They’re always so kind and keep me informed about what kind of things I need done right away and what can wait. Caleb was super kind and helped me when I didn’t know what was wrong with my tires. (Turns out it wasn’t my tire it was my wheel bearings which they were quick to identify!). 10/10 would recommend coming here for any car service needs.
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August 2023 by Megan Klyn
I had the best experience with Tuffys in Ankeny today! I needed a headlight replaced, I called and they got me right in! Amazing service and even better customer service. I highly recommend! Will be using their services more often!Service: General repairs & maintenance
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July 2023 by Joe Nealis
I take my car here anytime I have car troubles, and the staff has consistently been transparent, honest, and kind. On a handful of occasions the staff invited me into the shop to show me the issues with my car, which definitely built a lot of trust. Best prices I've been able to find thus far in Ankeny.
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July 2023 by Christopher Janson
I brought my wife's van in because the last time we had it at the dealer for warranty work, they said we needed new brake pads immediately. They (dealer) seemed to busy to do the work so I looked elsewhere and Brakes Plus was recommended by a friend. To my surprise, Chad and his crew took a look at it and said the brake pads were in good condition and did not need to be replaced quite, but there were a couple other items that needed attention. The customer care was much appreciated and I'll be back when we do need that additional work and with our other vehicle. Thanks for the honesty and customer service! -Chris
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July 2023 by erica jones
i stopped in on the way to vacation when my back hatch was stuck on lock and wouldn’t shut. they got me in immediately and worked hard to get it figured out! they kept me updated throughout the process. caleb was absolutely amazing!Service: General repairs & maintenance
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July 2023 by Meghan May
I took my vehicle in to get the brakes done and the customer service was top notch. After a while the brakes were causing me some issues so I took it back in a couple of times and they found another issue that another mechanic messed up and that was ultimately making my brakes warp. They fixed the brakes under warranty and got my vehicle running great again.
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April 2023 by Adam Seiler
Extremely friendly staff! Fair price! They're great at showing and explaining any work in detail so you know exactly what's going on. They also offer a rides to/from the shop for convenience.Been going to this Tuffy for years. Now owned by Brakes Plus, and it's even better!Services: Auto maintenance
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April 2023 by Rick Peake
Had a vehicle with broken lug bolts towed to the closest shop. Unfortunately it was Tuffy. They wanted to do over $1000 in repairs. We told them to just replace the bolts for $145 as we have a friend who could do the rest for the price of parts. When our mechanic friend went to work on it, the lug nuts had been put on with locktite and overtightened. I've had bad experience with other Tuffy shops, and only used them because they were close. Never again.
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March 2023 by Samantha Hansen
The team at tuffy’s replaced my passenger side mirror for me today which Firestone refused to do since I had bought my own replacement mirror. Not only did Shane and his team do an awesome job and got us in and out, but Tom working the front counter was awesome. He kept us updated on what the team was doing and was so nice to talk with. He is such a nice guy and has earned us as customers for life. I was surprised when we payed because it was cheaper than I was expecting and we got phenomenal work. We will definitely be going here from now on for all car maintenance. Thank you so much to the team working today. We are so pleased with the service! :)Service: Side view mirror repair
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February 2023 by Tyler Kytola
I’m not sure how this place has such great reviews. I took my car in for an oil change and tire rotation because my normal shop was booked.First off, the oil change took 2.5 hours to complete while I waited with literally nobody else in the bay. After about 45 to an hour of cranking on my oil filter cap (with the wrong tool), they grabbed me and said it was stripped out by the previous shop. I gave them the benefit of the doubt and said I’d bite the bullet and buy a new one on my next oil change.They finally got it off and back on (using a rag to seat the threads). I’m afraid of what is going to happen on the next change when my regular shop looks at it. They moved on to the tire rotation and completed that service.I noticed the next morning they didn’t put any of the lug covers back on the lugs. I called the shop and the guy ensured me he personally put them back on (I know he didn’t because I was talking to him when this was going on) but he would talk to the person who did the oil change and call me back.Two days and no call later I called back and he said he talked to the person and they said they did. I told him unless all 20 fell off on the way home, they did not. He said he’d see if he can order some, call me back and hung up the phone. No more calls.An 80 dollar oil change cost me an additional 80 dollars in parts because they didn’t know how to do their job. They couldn’t even go through the work of resetting the oil change indicator.Just poor service all around.Services: Oil change
