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February 2024 by Sa Ler
I reserved a truck and trailer 3 weeks ahead and they end up telling me to pick up truck and trailer in 2 different place. Got the truck at this place and the gas is really low. I never rent Uhaul truck where they have customers pump gas before using the truck. No point of reserving if you don’t prepare for the customers. After that They make me drive all the way to Ames to get the trailer. Customer service is bad. Nothing wrong with being helpful.
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February 2024 by Katy Kauffman
I have used this place several times, for in-town moves and for 5-hour moves. They are courteous, helpful, and always have what I need. Storage boxes? Yep, they've got that. Easy-off packing tape? Yep. Return after hours? Yep. Highly recommend this site and the people who work there.
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December 2023 by Kollan Kolthoff
Amazing place. Currently under construction so it can be a bit confusing but I’m giving this place 5 stars because the service was impeccable. Met me in the yard when I was checking in my truck and parked it for me. Then I forgot something and they were there and quickly helped me find it. Great job. Will go here for all my moving needs.
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December 2023 by Katoya Jepson
The truck I reserved was not available due to mechanical issues. I was told I would receive a discount. I did not AND the sign at the entrance says a 20 foot truck is $29.95 but I was charged $34.95. The truck they gave me had the service engine light on. Would have rated higher if they would have actually given me a discount or even charged me the price listed on their signs. IF I ever need a U-Haul truck again, I don’t think I will use this location. Hopefully someone actually reads this and corrects these issues. Moving is stressful enough without having all of these issues thrown at you.
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November 2023 by John D_
Really nice staff and great location in ankeny
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September 2023 by Paulb
Needed a pickup and they got me moving again. Hassle free in and out
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August 2023 by Flames 2126
Got there and picked up my Trailor in less than 10 minutes and bringing it back took the same amount of time, staff was helpful with any issues I had.
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August 2023 by Ashley Whitehill
If I could give ZERO stars I would! We call to make sure they have what we need, guy tells us to book using the app. We do. Tells us when we get there all we will have to do is check in on the app. I leave baby in tow. Get there and start checking in. Guy comes out sees me, helps the person who just pulled in after me and goes inside. I have to take baby out to get help. The guy isn't even willing to get out of his chair. He is rude, horrible customer service. I will never recommend this location!
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June 2023 by With Tea
Those two Sunday employees are very helpful and very easy to work with.
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March 2023 by Jim Scott
Great customer service. The rep was busy but took the time to answer our questions. We watched her handle a rude customer with grace and politeness. We will come back again just because of her
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March 2023 by Isaac Welling
Charged 2 days use for 5pm Wednesdays to noon Thursday. Required special plugs for trailer lights, but did not stock/sell them.
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March 2023 by Anthony Leonardi
Awesome service huge selection
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March 2022 by Wilma W
News manager Michael. Since Randy Bowlby left in May 2021. Very misinformed of people, maniputive toxic, loud mouth. Knows it all. I would never trust this person especially handling money, as well running any business. Don't allow this person to help you in any way.
