-
April 2024 by Michael Cortez
Great company to work with. Awesome customer service both from the guy delivering the trailer and from their dispatch office. If I ever need to do a long distance move (hopefully never again!), it will be with U-Pack. Highly recommend.
-
August 2023 by Matt A.
U-Pack was the most seamless part of our move. They accommodated my schedule and provided what they said for the price they quoted.You can save money by taking your goods to their (trucking) yard, but it might not be feasible for you. I had to do it because my belongings were in a storage unit, and the storage facility wouldn't allow ABF to drop the trailer on their property. I saved enough to cover the cost of the Uhaul and labor to move our stuff from the storage unit facility to the ABF yard.
-
October 2022 by summer smith
UPDATE: The company responded below saying they were going to further look into things only to reiterate what I have already stated below in that they are not liable for recklessly transporting and damaging my things. However, I was NEVER provided with or signed any contract agreeing to this. Had I known there was no insurance to cover damages I never would have used their services. In fact, they were misleading over the phone stating there was insurance but come to find out, it’s only for damages related to a natural disaster or car crash. What a joke.Working with this company was an absolute nightmare. My belongings arrived damaged and/or broken and when I filed a claim, I was told that I would not be reimbursed. I was told over the phone that there was insurance to cover any damages but come to find out, it only covers *certain* damage. Transporting my belongings recklessly was not covered. I never signed a contract or agreed to have them transport my things with basically NO insurance and they still refuse to accept any responsibility.In addition, they were almost late delivering the trailer. I called about 30 minutes prior to the window ending to let them know I had not recieved a call from the driver saying he was on his way (they are supposed to give you an hour notice). After being transferred around numerous times and being “disconnected” I was finally told that there was one stop ahead of me but the driver would be late. Then, the driver shows up without calling or giving me any notice.Upack and ABF Freight are the most unprofessional, disorganized, company I’ve ever dealt with.
-
August 2022 by mario Galindo
This guys are amazing, specially here in Iowa, I did my move from Florida and everything runs 120 % perfect. On time, the comunication was pretty good, these people are so kind, specially Laura, if you have any needs to move in to Iowa, this is The Option!
-
June 2022 by Janaki Akella
Top notch Communication..moved recently from Iowa to California. U-pack took care of the move. sending checklists, delivering truck, pick up with in 24hr. Delivered at the destination well ahead of planned time. I couldnt be happier. Friendly staff.
-
February 2022 by Jason Shafer
Very helpful but trailers are dirty could of been cleaned out better needs better ramps but cheaper than the pods
-
August 2021 by Roxy Z
Moved from Canada to the US and every step of the way the team was responsive, the drivers were friendly, and the ReloCube was dropped off and delivered with ease. Would definitely use this service again.
-
July 2021 by Bryce Allen
Outstanding service. Came highly recommended from a friend and we were not disappointed. The dispatcher was very responsive, the drivers were excellent and the whole.process was smooth and easy to manage.
-
April 2021 by Naveen Gara
Took exactly 4 days from pickup to delivery. Recommend them.
-
February 2021 by Kiyoshi Life
Cool place, they kept our luggage safe and were helpful and quick.
-
September 2020 by Michelle Brainard
They were very professional and helpful as we determined how we would move our possessions 1400 miles, from Iowa to Florida. No hidden fees, all costs explained up front, very affordable compared to other companies. We packed most of the trailer by ourselves, used a local company for heavier objects, then had UPack set up unloading at new location. Wish we had considered their services for the packing as the other company did a very poor job of protecting our possessions. UPack was very responsive to our inquiries during the transportation. We would definitely use them again.
-
June 2020 by Ally Christmas
We just made a long-distance move - almost 1000 miles - and this was our first time using U-Pack (after using PODS for the last long-distance move). Our experience was great, I have nothing negative to say. Easy to get in touch with an actual human, great customer service, responsive, and timely service. They kept in touch the whole way as our things were moved across the country, and the service was way easier and cheaper than PODS. We were able to use the ABF trailer and pay by the foot, which took the stress out of having to guess how much space we needed for our things. Would definitely use U-Pack again.
-
January 2020 by Todd Evans
This is the second time we've used U-Pack in the last five years. In both cases, the experience was trouble free. Every encounter, whether on the phone or in person, was pleasant and professional. We will absolutely use them again!
-
October 2019 by Mokammel Hoque
Good Experience., smooth moving but you need load trailer having furniture wrapped with blanket.
-
September 2019 by S L.
I moved from West Des Moines, Iowa to Phoenix. The customer service was excellent from the first phone call. They answered all my questions and the quote I received was exactly what I paid, no surprises or extra charges. Knowing I would need my stuff held in storage for a few months, they told me what it would cost each month and what day it would be billed. I had zero issues with dropping off of the empty container in West Des Moines or picking it up once I had it packed. I was billed each month it was in storage on the date they said and for the amount quoted. Same thing once I was ready to have it delivered to my home in Phoenix. Called them up, told them what day I wanted it delivered and that's the day it was delivered. Told them when I needed the empty container picked up and it was gone when I got home from work that day. When I started unpacking boxes, I did not have one broken, chipped, or cracked item which tells me they handled my belongings with the utmost care. I would 100% use this company again! Moving 1500 miles is stressful enough but the seamless transactions with U-Pack made it a while lot easier!
