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September 2023 by Ella Scott
Went in for a microphone issue with my iphone 13. They barley even looked at it. They checked to see if the microphone was clean and that was it didnt do any testing or nothing. Was only in there about 5 minutes before they just decided it was a software issue and told me to upgrade it, well I did and its still having the same issue. So whatever just gonna take it to apple. Waste of my time.
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September 2023 by Nicholas Holste
They were very helpful I went to 2 places before that couldnt help me. I walked in and they had it figured out in a couple minutes. I thought I was going to spend a lot to fix my fold 4 screen but they found that it was under warranty still and saved me money. If you have a samsung device and it needs any work done to it go here they are great.
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August 2023 by Doug Jansen
Can I give this place a zero? We gave them out laptop on June 29th to fix. Finally today we had hit our limit. Excuses of being short staffed. The thing sat for a month and nothing was done because they "couldn't get around to it" and the laptop "wasn't their priority."I'd hand my device to a Russian Hacker before I'd take my business here. Excuses, excuses.Also, avoid their Asurian home plans they push. Wouldn't recommend this place to my enemy.
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August 2023 by Krisdeena Jansen
I was told up front there was a "bit" of a delay, a week at most. Nearly a month later of them having my laptop, and several calls to them throughout these several weeks, I'm told different things each time. One recent call I was told we were next on the wait list and was informed on the most recent call that my laptop has only been looked at in between other "more important priorities."The most recent time I was told "you're not the priority." I told them I needed my laptop for an upcoming trip in 2 days and was told "I won't get to it." And the staffer stopped talking then.When I asked what was going to be done, I was then told they were going through staffing issues.All businesses have been experiencing staffing issues for 3 years now. Minimal staff doesn't excuse zero updates without the customer needing to drive it, and being told, "you're not the priority," when asking why it has taken so excessively long to make any progress on this ticket.After offering absolutely no resolution on the issue, he then told me "come get your laptop I'm closing out your ticket."I do not recommend this company under any circumstances. You're better off researching how to diy fix it than deal with their lack of service. If they're not in the business of fixing laptops and aren't staffed or have the ability to do anything about it, then they need to stop advertising that they handle laptops etc.Further, they need to acknowledge their shortcomings and stop advertising and telling customers they can handle every ticket. They have had my laptop for nearly a month and each time I called they ensured me I was next in line, or they were "on it," and offered no resolution or tangible updates.They're in over their heads and need to update their selling points, because anything other than phones is NOT within their knowledge, skills, abilities, or capacity.
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August 2023 by Kristinah Kay
They didn't work to try and find a claim that I had a confirmation code for. I wasted an entire lunch hour waiting in line and waiting to be helped only to be turned away and had to bring back another day. I finally was able to get my phone brought back and then they never called to let me know my phone was done and had been for more then an hour.
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August 2023 by Terry Rush
I went to get my ps5 clean during tge start of June, and it Took weeks to get my ps5 cleaned and after that, they permanently broke and and will not refund me a new one or refund me a new gaming system even though I was promised one.
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July 2023 by Edited Visions
After my son got his iPhone all wet in the shower it was not working at all. We tried the rice trick for a few days and nothing. Asurion put the phone in their state-of-the-art dehydrator and sure enough, it was back to normal. For just a small fee my iPhone is saved
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July 2023 by Kevin Carlson
Went to assess my Note 10+. It's not charging wireless nor is Tap to Pay working. The associate working on 07/06 around 5pm was very helpful and knowledgeable. He definitely helped in my decision making.
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July 2023 by Paul Rush
uBreakiFix did a fantastic job on my iPad Air screen repair. The process was smooth, and the repaired screen looks brand new. Highly satisfied with their service!
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July 2023 by Jessica Frederick
uBreakiFix delivered rapid and affordable service for my iPhone screen repair. The technicians were efficient and completed the repair in record time. The best part was the low cost. I'm thoroughly satisfied with their quick and cheap service.
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July 2023 by Maria Wong
Kudos to uBreakiFix for their swift service in fixing my Nintendo Switch game console. They understood the urgency of the repair and worked diligently to get it done quickly. I appreciate their dedication to providing fast and reliable repairs.
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July 2023 by Steve Turner
Samsung's recommendation to visit uBreakiFix for my S22 repair was spot-on. The technicians at uBreakiFix were well-trained and used genuine Samsung parts. I'm impressed with their expertise and the quality of their work.
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July 2023 by Stacy Valencia
uBreakiFix did an outstanding job with my iPad Air screen repair. The staff was knowledgeable and friendly, and they restored my iPad to its original condition. Great service!
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June 2023 by Molly Rupert
I wouldn’t recommend dropping anything off here for repair! My console has been held hostage for a month now with no progress. I’ve paid up front for the repairs, so now I’m out $250 and been without my property for the last month with no communication from this business. I’ve called three times and been told each time that it was “almost ready,” but was clearly just brushed off by staff.I was also told the “repair should only take 4/5 business days if you sign up for our insurance program.” What a joke.Apparently this location is going through a lot of staffing changes and I understand that repairs can take a long time, but lots of businesses are going through staffing issues and still provide excellent customer service.
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June 2023 by LAKiH Akter
Fast and reliable PS5 repair! uBreakiFix efficiently resolved the issues with my console, and I got it back in a timely manner. Their expertise and attention to detail were outstanding.
