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March 2024 by Eng Abdalhay
I wish I could make it ZERO stars.It’s my worst experience ever, you guys damaged my splash shield and after you agreed to replace it you just turned back and decided not. Please do not send me any fake offers on my mailbox .NON EXPERIENCED EMPLOYEES & WORST CUSTOMER SERVICE
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December 2023 by Jeremiah Baty
My daughter went here to get an oil change and instead I ended up getting a call from them saying she had a stripped oil drain plug that they couldn't remove. They tried blaming the last place that did her oil change and I corrected them immediately because they didn't realize it was me that did her oil change last and I've been a mechanic all my life and in the Air Force. I told her to leave that place immediately and I'll look at it when she gets back home to Colorado.Once she came home a few weeks later I crawled under her car and looked at the drain plug and indeed it was stripped but it had been stripped in the tightening direction with a impact wrench. I ended up ordering a new drain plug and removed the old one with my set of stripped socket removers.This place stripped the drain plug by using an impact wrench in the wrong direction to try and remove an oil drain plug but instead had the impact wrench in the tightening direction to where it torqued it down so hard it stripped it. Never, ever use a impact wrench on a oil drain plug to remove or to tighten back on! That's common oil change knowledge they should have known about.Shady, very shady to do something like this and try to blame it on the previous person. Seems to be a common problem or scam at this location.
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December 2023 by Dougie Noneya
Waited 45 minutes to get my oil changed only to be told my drain plug was too torn up and refused to change my oil. Ok I understand the liability. They were nice and topped off my oil to get me by. HOWEVER.. I went to Jiffy Lube right after as they were the only ones open. They had ZERO problems and said the drain plug was perfectly fine. They were also car guys so knew what they were doing. Sounds to me like the employees at Valvoline were either lazy or incapable of doing their job. Only giving 2 stars since they at least polite and topped me off no charge.
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December 2023 by Alex Olson
They made no attempt to clean oil off my frame after removing the filter. Thus it left several good sized oil spots on my driveway. I had to clean it off myself. The oil was also drastically over filled. I drained out almost 2 quarts. Pretty sad experience for spending $130 dollars for an oil change only.Service: Oil change
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December 2023 by Kamal Moktan
I went there on Saturday early in the morning for a oil change they finished in about 10 minutes that was weird I told them to put the air on a tire they said they did 35 but later I found out they lied to me.. one of the tire was at 25 and the other was at 52 psi.. never going there again..
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October 2023 by Chop
Quick spot for a quality oil change. They do offer additional services, some of which I have used, but the extras do feel overpriced. Staff is super friendly and it is nice to be able to stay in your car.
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October 2023 by David Johnson
We stopped in for a tail light replacement. The staff was courteous and fast even though they ran into a problem with one of the screws. They have the part in stock and it was a very inexpensive replacement including labor.
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August 2023 by Nicole Marschall
Didn't finish the job and didn't offer a discount. Claimed they didn't have the proper tools, weird, but okay, then don't charge us for stuff you didn't do wjen youre already darn near the most expensive place to go......may come back to give a better rating if this is made right as I understand sometimes the boss isn't the person handling these situations.
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August 2023 by Alayna Eisner
Upon arrival, multiple cars but Andrew was quick to come out and introduce himself and offer enrichments. Even with the high heat index! Bought a coupon on their website, turns out it was through groupon. Unfortunately, groupon did not provide coupon but Andrew and Juan were quick to offer solutions!! Thank you so much to all the hard workers there in this heat!! Good luck Andrew and Juan on the management positions!!Service: Oil change
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August 2023 by Kevin Goehring
It was so redic what they were trying to charge me to change oil. Over $100 . They didn't give me a price until they started draining the oil. Never will I go there again. And been there many times . Just kept going up.each time.
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August 2023 by AJ Dedic
Just left without getting an oil change after waiting for 1.5 hours!Got in line, they came out and said it’s a diesel let me make sure we have the oil.. yep, we do! I wait 1.5hrs to be told oh I’m sorry, we actually do not have the oil for your truck. My previous experience was great, but I will not be coming here any longer because of them wasting my time.
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August 2023 by Kenneth King
Won’t be back, they had a vehicle that was taking extra long. Made us switch spots in line with someone bc he was there before us, which made since. BUT then they pushed someone in front of us that was there AFTER us! I also question why the one vehicle was taking so long? What did they do to it? Maybe it’s best we left.
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July 2023 by Chester Town
Super cool pit crew they’re awesome with great customer service, will be sure to return again!!
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May 2023 by Mike Miller
Friendly, efficient service with no pressure to buy an air filter....The tech pointed out a couple of items that were nearing end of life but didn't hard sell at all. Online coupon saved me 10% too. I'll be back.
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May 2023 by Logan Reel
Very fast and efficient service. The customer service was very exceptional. I was in and out in under 20 minutes. Definitely willing to pay the little extra for the definite convenience.
