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December 2023 by Donna G.
Just don't bank here ever! Not if your life depends on it. My credit card was stolen and debit card on another occasion and instead of covering the charges they subtracted them from my account. Plus they disabled my online account and made my debit card unauthorized because of bogus reasons. Cause I let my Aunt pay my credit card bill because I was low on funds. They said I had no right to let her pay it. They are horrible shady people!!
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November 2023 by Sara Dekemper
I cannot thank this staff more for the amazing service they provided. Shout out to Ian and the teller gal next to him and everyone else who invested their time in getting an issue I was having (with a different bank) all sorted out. They helped me meet a very important deadline! When the other bank seemed to keep making me jump through hoops, Ian jumped through them with me and made a huge difference in my day. Thank you for the friendliness and team effort at this branch!
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September 2023 by Kevin Sheriff
Nice place to get all of your banking done
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September 2023 by Alex kat
Staff is friendly facility is nice. Considering how many locations there are the organization should put some serious thought into spreading out atms or making contacts with other organization. Should have found a way to keep websites online banking and the app online baking live separately or at minimum not do maintenance on a Sunday when everything’s closed. Makes it really hard to move money around in an emergency.
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September 2023 by Jerry Campbell
Always treated me with respect, and, always very helpful.
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August 2023 by Paul Ellis
After missing 2 scheduled appointments I had made to go in and become a member, I finally made it without. The gal was so nice and the process to enroll was so easy. She walked me through the different accounts and got all my questions answered. Thank you! Truly reminded me I get myself all worked up and anxious for no reason when dealing with this type of thing. Thank you, thank you, thank you! !
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July 2023 by James W.
they sent Me to Collections for a delinquent issue on my daughters bank account (she is over 18). My credit report score is being ruined by the collection agency- "Stark Collections". They want me to pay daughters bill to remove the collection of my trw. I wont pay a debt that is not mine..... AND, they didn't put it on her credit as a collection......its not there
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June 2023 by J P
I've needed a new debit card several times within the past year and every time they have linked it to the wrong account, even after I tell them the exact account to link it to. I understand mistakes happen, but after it happens several times it is frustrating and a little embarrassing when I go to use the card and it declines.
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September 2022 by Julia Toth
Huge thanks to Rique for giving invaluable advice to our 19yo daughter on how to handle credit cards and increase her credit score.
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September 2022 by Whitney Rodgers
The manager Michelle at the ankeny location was COMPLETELY unprofessional and rude .. would not take time to give all information needed. Veridian is a great bank i would not use this location EVER!!!!!
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August 2022 by Jacob
I get charged overdraft fees WITHOUT notification or any grace period to move money from one account to another to avoid fees.. I have two checking accounts and therefore two debit cards and must have accidentally used the debit card number that I had no money on at the time. So they charge me for insufficient funds WITHOUT notice. I contacted customer service and they say Veridian gets charged for these mistaken transactions. That's a LIE. I've researched and banks DO NOT get charged any penalties just because customers accidentally overdraft on their accounts. Veridian is only trying to make money. They say "As a not-for-profit financial cooperative". So here they LYING and charging me overdraft fees just so they can make money. I hope they go broke and there customers have to switch their money somewhere else. WORST CUSTOMER SERVICE EVER
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August 2022 by Jaylin Kramer
They charge you fees and don’t tell you your account if overdrawn they say wit Veridian. You won’t be able to overdraw your account but then charge you a 32.00 dollar fee of an over draw of 0.80 cents
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July 2022 by Teresa Cruise
Best checking app I have ever used. More thorough for problems such as stolen cards than other banks. If you need something that isn't regular, go to the main branch. However, it is super nice to have the small on site branch inside HyVee grocery for extended hours. Plus they're open on Saturday. Extended bankers hours.
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May 2022 by Jazmine Kramer
They charge you fees and don’t tell you your account if overdrawn they say wit Veridian. You won’t be able to overdraw your account but then charge you a 32.00 dollar fee of an over draw of 0.80 cents
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April 2022 by Severin Young
Great service in person, as soon as you try to contact them over the phone you get no answer. I’ve called multiple different branches trying to talk to someone, yet no one answers. Terrible customer service!!!
