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February 2024 by Aisha Guzman
Richard hung up on me during my interaction with him. He continually interrupted me and when I asked to speak and explain what I was trying to tell him. He hung up on me! So I professional. No wonder Walgreens is rated the worse pharmacy in Ankeny
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January 2024 by Kyraa P
I have used this pharmacy since 2016 and it has been going down hill since 2022 ! The techs and pharmacist are some of the most disgusting and disrespectful people ever! I would never recommend this place to anyone ! Their attitudes are so harsh for no reason it’s so sad how they treat their customers ! They should be ashamed of their behavior ! They talk so loud about other customers that us other customers can here them and I watched as one tech hung up on a customer because he didn’t wanna deal with her and they laughed about it and it was disgusting ! I would not recommend you go there .
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December 2023 by Forest a Fairy Tail
April the store manager/shift leader was very rude twords us tonight at checkout
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November 2023 by Maeve Savage
I’ve never had a pharmacy completely lose a prescription before — until today. Despite receiving a text that it was delayed due to being out of stock (and they were ordering more), seeing that it was cancelled on my account, and confirmation from my doctor that it was sent over, they had no record of it in their system. While my doctor was willing to send it again, the fact that it was lost at all is highly concerning, considering that records clearly exist showing that it existed.I don’t like leaving bad reviews unless something is exceptionally wrong. Mistakes happen, I get it. But bad record keeping for something as important and controlled as pharmaceuticals could cost someone a lot more than a minor inconvenience.
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October 2023 by Robert Bredice
Drive thru pharmacy employee was super short/rude with me and decidedly unhelpful when there was an issue with my daughter's prescription. I pointed out her rudeness and she seemed incapable of taking responsibility for her words and voice tone.I used to use this Walgreens for a little over 20 years and was happy with the service. The last couple years have seen the service drop off precipitously. I have taken my business elsewhere except for when I can't get certain prescriptions anywhere else. Today's experience just reinforced why I made that decision.
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May 2023 by Matthew C (MovingTarget086)
Spent 45 mins on the phone in the 1st position in que to be told my medicine was ready. Walked in to be told im not even in the system. Called my doctor and verified they sent everything over. Turns out they didnt have it so they just lied through their teeth to get me in the store. Do your self a favor, dont use this dying business.
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May 2023 by Jen H.
This store has progressively gotten worse - the pharmacy used to be 24/7, reliable, timely and organized. It's now hit and miss- the drive up closes for lunch, and now closes at 10 during the week and 6 on weekends. Half the time the drive through is blocked off for pick up. Pretty disappointing and inconvenient
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April 2023 by Kennedy R.
So extremely frustrated with their pharmacy. Used to be able to get your Rx within an hour and now it's literal days.
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April 2023 by Crystal Conroy
It's time to find a new pharmacy. Started using this one because it was 24 hour now it's not. Have to sit in drive thru line for sometimes half hour 45 minute to pick up a prescription. Today drive thru not even open. Line halfway down the aisle and only 1 person to handle the traffic.
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March 2023 by Teresa H.
will never go to Walgreens again now that they choose to give into government. lots of options out there. bye bye walgreens
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February 2023 by S P
A 7 year old girl went without her ADHD medication for one day because Walgreens said they were out of stock. After waiting on hold for over an hour, I went directly to the pharmacy to be told that they DID have the prescription, it was just a partial refill. A little girl went through withdrawals and had a couple of miserable days because Walgreens incorrectly informed a script was out of stock when it wasn't, and failed to contact us to offer the partial refill. The pharm techs expressed ZERO remorse or empathy, but had plenty of excuses why their suppliers were at fault. Oh, and I checked with CVS and Hy-Vee, THEY were not out of stock!!!
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January 2023 by Jeremy Pruitt
Store was pretty grungy looking and pharmacy staff were fairly rude. Might have just been a bad day and I hope they get it turned around. CVS down the road was cleaner and had friendly employees.
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December 2022 by Kristi Ware
Went to pick up my medicine tonight at 7pm through the drive thru and both lanes were closed! They aren’t to close till 10pm and I haven’t been feeling good and wasn’t dressed to go in so I guess I’ll be waiting another day for my medicine! Wish they would call and let you know they are closed I mean they can call for everything else ??♀️
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December 2022 by Kimberly Poulos
Merry Christmas everyone one of the only Pharmacy's open on Christmas, thank goodness thank y'all so much for being here,! And a nother guy just came in to help! So very kind wonderful staff we love you, Kimberly Wailes ❤❤❤
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November 2022 by Ian Knutsen
Extremely disappointing when you walk in with a sick kiddo to pick up a prescription to be told they are out of stock for one, and it will be over four hours for another. The only option I had was to call around asking other branches to hope to find the prescription I need. I find that to be unacceptable or helpful.