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November 2023 by Dylan Rice
ATM ALWAYS out of cash
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September 2023 by K F
I spoke to someone at the Ankeny branch. I called to ask about a fee I have never seen on my account before. The woman was very condescending and spoke to me like a child. She also told me I was mumbling and then hung up on me before I could ask my other question. I’ve been a customer for 20+ years and now am looking at switching banks.
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August 2023 by Justin Lima
Worked with Julie and she was SUPER helpful. Thankful to have her as the banker at this branch near my home!
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August 2023 by Kenneth King
This branch is terrible. Always very understaffed, they don’t know what they are doing half the time, and aren’t very friendly.
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March 2023 by Melissa Pender
Coming from someone who worked at Wells Fargo. I know how you should treat your customers and this location does not do so. Been a customer since 2016 and I will be closing my account because of the ill experience at this location.
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January 2023 by Sandi VoPava
They were so considerate and waited for me while I drove from the drive thru to a parking spot and it was already 5pm, which is when they close. My sister was already inside the bank also also waiting for me to come into the bank. They could have said "Sorry, but we're closed", but they didn't!!! I know the Bank that I deal with, definitely would have said that they were closed, no doubt about it!!! I definitely need to leave the bank that I deal with cuz they're really rude most days. They never seem to want to help and I feel that they just don't care! My husband opened the account in 1997, the year that I moved to Iowa, so that's why I haven't left them yet. Might just have to put my money in Wells Fargo Bank!
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April 2022 by Josie Redman
I called the Wells Fargo ahead of time to make sure someone was there that could sign my insurance check since they hold my home mortgage (unfortunately). I drove an hour to Ankeny just to have the banker Jimmy inform me that the only person who could sign it is out of the office. He then calls Sanita, the branch manager, who basically says too bad, and for me to drive to a different bank in pleasant hill. Extremely disappointing and beyond terrible customer service. Definitely won’t be doing business with this bank moving forward.
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February 2022 by Russ Rozinek
Decades ago I was in my employer's "bond a month" program, so I had a big stack of savings bonds that had reached maturity. I called ahead to see if I needed an appointment with a banker to get them cashed, and they said they were not really busy, just bring them in. They were waiting for me, and the head cashier and another cashier started processing the redemptions. (boy, is it complicated to redeem a stack of savings bonds). I am totally impressed by how efficient and friendly the staff was in dealing with this tedious transaction.
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August 2021 by Andrew Knudson
Deposit a check. You can have a small portion right away. The rest will be available next day. Your account shows available amount and you make a purchase. Then the bank can decide to pull the check and wait to give you the money for 8 days causing your account to go into the negative. Then they want you to pay fees. I'm currently looking for a new bank. This bank has never once helped me with loans.
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August 2021 by Joyce Keeling
Wells Fargo has been disappointing in Ankeny. I came from a smaller town with a very friendly Wells Fargo, but here in Ankeny, I sure feel very unwelcome and even not trusted. Is it the big city impact of people not caring about others or just this Wells Fargo? I have been thinking of moving all of my funds elsewhere. Okay other customers, what is a good trustworthy and friendly bank in Ankeny?
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May 2021 by renee johnson
I pulled up to the drive thru and requested 3 withdrawal slips. The teller then stated i needed to send in my id and card. I told him i would send them in with the withdrawal slips, and he proceeded to demand my id first.I told him that i had been told that i can gettheslips. He then demanded to know if i would be using them today. I said yes,we would, because they won't give out more than you use on the day.This was the biggest hassle i have had here in years.
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May 2021 by J Gamson
You have to be truly soleless to work at a place like Wells Fargo. Put a hold on a cashier's check for 2 weeks even though the person legitimately had to purchase said cashier's check. Garbage bank full of garbage people.
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February 2021 by NoCo Brewers
Scott and Soneta were amazing. They handled my Dad’s affairs professionally and timely. They’ve made us Wells Fargo fans. Thank you.
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May 2020 by Keith Muehlenthaler
They went from knowing greeting me by name and being helpful to today refusing to cash my check. When I asked to talk to manager someone I had never seen before came. He basically added fuel to fire as he told me process that has happened for years with me in bank did not. Don't know where these new people came from but if this is Wells Fargo going forward it is time to leave. Wish I could do no stars!
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May 2020 by Yevgeniy Tarasenkov
My bank is usually Wells Fargo at the place I live, but I can't mention place such as Wells Fargo in Ankeny. Their customer service and friendship fires me up very much. Nice staff, very friendly people. Excellent place to have business with. ? guys.
