Ascentra Credit Union is a local, democratically controlled not-for-profit organization that puts people before profits. As a member-owned credit union, Ascentra's 40,000 members directly benefit from its cooperative model, which offers lower interest rates on loans, higher returns on deposits, and lower fees. The credit union's friendly, knowledgeable, and efficient personnel provide excellent customer service, whether customers call, visit online, or walk in the door. Ascentra also supports various community events, such as the Family Museum for New Year's. Customers have had positive experiences with Ascentra, praising the ease of the loan process, the low interest rates, and the overall excellent service. One member, a self-proclaimed "Grumpy Old Man," was pleasantly surprised by the friendly and considerate treatment they received, noting that Ascentra's service stands out in today's impersonal customer service landscape. Overall, Ascentra Credit Union is a trusted financial institution that prioritizes the well-being of its member-owners and the local community it serves.
Smooth and easy process! Ascentra is also so great to work with!
February 2025
Our experiences at Ascentra CU have been great! Recently, we worked with Beau Van Loo to secure a Home Equity Line of Credit. Beau was professional, helpful, and kind throughout the process. We especially appreciated his timely communications.
September 2024
Made the process very quick and efficient. Very friendly.
