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May 2025 by I’m Magickal
My experience with Ascentra has been amazing since day one! I have not had one bad experience in all the years I have been banking here- I highly recommend
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May 2025 by Nancy M
Only been a member a short time but all employees I've met have been great.
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May 2025 by Thomas Noble
They are always friendly
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March 2025 by happier0fishin Jensen
I have use this credit union practically all my life and they have always had excellent services and employees.
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March 2025 by Jason Smith
Lifelong Quad Cities resident. I have banked at all of the credit unions over the years and I believe Ascentra is the best there is. Just did a standard H.E. Loan on our home and the rate was the best being offered anywhere AND with the lowest closing fees too! I enjoyed working w Beau V. He was very friendly and prompt thru the whole process. Thanks Beau!
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March 2025 by Johnnie Bunce
I'm very happy with Ascentra Credit Union.The agents & Bankers go the extra mile for you.Online is made easy just follow the prompts.In general Ascentra is very convenient & helpful to us.
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March 2025 by Breanne Baker (LovelyStatic)
Haven’t had problems with Ascentra up until recently when their new cards were released. I still have yet to receive mine. Nobody can tell me why my card was not delivered to my address (outside of Iowa on husband’s military orders) but I still get my bank statements to the same address they read back from the envelope my card is in. Had to have a family member go pick it up and they’re overnighting it for me. No reason we should have to pay money to overnight a card that Ascentra failed to even tell me was sent back to them a month ago. Now I’m stuck with NO access to ANY of my money. Thankfully my husband banks elsewhere or I would be screwed over with an empty tank and no way to get to work.
I had emailed inquiring about my card either yesterday or the day before. They called me at 4/4:30 AM HST (which is fine, people easily forget about timezone difference), they said they got my email asking about the card and would look into it. I asked if they would be able to email me back once they find out what the shipping status is/whats going on. They said yes and we ended the call. Six hours later, no response in the email yet. I call back, the woman (who was extremely efficient and very kind) that answered the phone got right on it and found my card at their office with a “Return to Sender” stamp on it. I don’t entirely fault them for this as it can easily be blamed on the post office as well, but to know it was returned and that I was not notified is beyond ridiculous. Hopefully I don’t have to deal with any other issues like this once I move back to the mainland.
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March 2025 by Gary Arnold
I have never had a bad experience... ascentra was very helpful and prompt when I was starting my account there... I'd recommend them to anyone who is tired of big banks with charges for everything
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May 2024 by Trace ES
The Bettendorf 53rd branch did not stop withdraw of my mortgage from an old bank account even after I went in person to verify everything was taken care if. The mortgage payment was then withdrawn twice and my old account went negative with overdraft fees. I had to pull out additional money to cover negative balance on top of double payment. I had to initiate fixing the situation and run around town to correct their mistake!!
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May 2024 by Sharri Jackson
I like banking there people are friendly respectful and nice
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March 2024 by Lynne Waterman
Always helpful. Always friendly.
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February 2024 by Kinyata Evans
Easy. Simple. Fast.
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August 2023 by Sheri Schultz
I love Ascentra! They have been responsive to every request and need!
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July 2023 by Rachel K
I usually don't like writing bad reviews and like to highlight businesses who go above and beyond. I reached out to Ascentra Credit Union with a genuine interest in doing business, but I was disappointed by their lack of follow-up. I submitted an inquiry through their website and even called to follow up did get an email the next day (2 days later), responded back to him, no answer the next day, called no answer, now it's been another 2 days with no response. This lack of engagement left me feeling undervalued as a potential client, and I ultimately took my business elsewhere. I recommend Ascentra Credit Union improve their follow-up process to ensure better customer service.
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June 2023 by Ryan Eugene
They sponsored an event at my sons school, so we opened his account here. Jody helped us get it started and she did a great job and was patient with our children being there. A nice thing for the kids is they have games in lobby to keep them occupied. They also have a change machine for member’s and how great that you do not have to roll change to deposit.
