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April 2023 by Faith B.
Only a few people who work here are helpful and provide great customer service. Some of their employees are rude and inconsiderate how they treat customers. I can see why this place has unfavorable rating. Senior management can do a better job to improve customer experience
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September 2021 by Dennis S.
It is insane that the prescription drive up window is also being used for people doing COVID tests! Three cars in front of me, all did COVID test, over 20 minute wait! OPEN Another lane - horrible service! Protect others from infection! Horrible policy!
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October 2019 by Janet D.
WORST customer service ever, I went to refill a prescription for my dog, which has been filled here for the past 4 months, first, the man at the drive thru was rude and condescending, as I was instructed to come inside, from the drive thru. When I came inside the female's attitude was amazingly enough, even ruder!! We can't tell you why the price doubled and we can't see the history, and we, yes she spoke in the plural, and we don't take the discount prescription card. What??? No worries rude people, there are other drug stores.
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December 2018 by Susie Q.
AWFUL customer service. Called to ceckon status of rx, was told if we came in it would be 10 minutes. Went in and they said 30 minutes. Came back 40 minutes later and it still wasn't ready. The tech asked the pharmacist, Carolyn, to do our rx next but she said she forgot when asked about it 5 minutes later. It ended up being over an hour in total, for an rx that was called in as an emergency. I don't know why anyone would go here. If it's the only place covered by your insurance then change insurance companies. If that's not an option I truly feel sorry for you.
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November 2018 by Tia B.
I have never had so many problems with a Pharmacy as I have with CVS. They constantly have to order prescriptions that I am refilling every 90 days, causing me to run out.They claim they don't receive prescriptions sent electronically from my Doctor making me go off a maintenance medication for 10 days causing withdrawal symptoms. The Doctor called and yelled at them, they didn't seem to care. I went to a Walk In Clinic and was prescribed a medication that I was to start right away but again they don't have the prescription in stock. Unfortunately, I can't go to any other pharmacy due to my insurance company.
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September 2017 by Chris B.
Rudeness of the staff is beyond reproach. The pharmacy tech treated me like I was stupid because I didn't know whether my Dr sent my Rx in or not. Never hated someone after a casual encounter before but this left a lasting impression. This person did not want to help anyone, he was just a mean hateful person.
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May 2017 by JB A
Make sure there is plenty of time left before you go in. A few employees try to rush you, saying "Only fifteen minutes left before we close!" as you walk in.
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May 2014 by Judah Richardson
Like this if it's your preferred pharmacy in the Quad Cities area.
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December 2011 by Caitlan Klein
Get an ExtraCare card. Even if you don't bring it with you an employee can look up your phone # and its the only way to get the sale prices.