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March 2024 by John DeMuth
Worst casino I've ever been to. Slots are super tight. Never saw a hand pay all night. Hit bonuses on a couple machines that paid 0. Not like I was better the minimum either. The drinks are so watered down hard to tell if there was any liquor in it at all. Went for coffee in the morning. One station was empty..the other had something in it but it wasn't coffee. Too many other casinos in Iowa to spend another minute at this dump. Never again
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March 2024 by Jonathon Ash
It is a hotel.
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February 2024 by Bill Grmes
Noteworthy details: ATMs are outrageous.
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February 2024 by Trucka Roe
At check in the 2 ladies were very friendly and informed me I had a room comp. They told me I could upgrade to a suite for 43 dollars which I could use my points to pay for at checkout and if I chose to do that I would receive my deposit back in full. When I checked out in the morning I was charged 100 dollars and told i couldn't even use my points. The lady working (I believe her name was Melissa) was rude and of no help. She told me I'd just have to call back later and talk to a manager. I called back later that night and 1 of the ladies who checked me in remembered me and said it looked like an easy fix and that she would leave an email for the morning supervisor to fix the issue and contact me once it was resolved. I never got a call so I called back. Once again I got Melissa who told me she wouldn't be able to fix it. I said you can't just decide to not honor the price you quoted after the fact. She responded she absolutely could. Then she claimed I was yelling ,which I wasn't, refused to get a supervisor, said I could complain to myself and then hung up.I called back asking again for a manager. She then claimed she was the manager and hung up again. This was easily one of the worst displays of customer service I've ever witnessed.
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February 2024 by James Dolan
Love the north hotel.
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February 2024 by Travis Brenner
Easy check in, plenty of parking. Sportsbook table games nice casinoRooms: Rooms are very nice
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February 2024 by Dale Blaha
Rooms: Nice room
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February 2024 by Elizabeth
The rooms were clean and comfortable. All the staff members were pleasant and friendly. The location of the hotel was close to our destination and easy access to the freeway.
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February 2024 by Edward Saucedo
Nice atmosphere, friendly staff.
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February 2024 by Ryan Quick
Cold water & showers all weekend in both of our rooms, wifi was weak and I was unable to work when I needed to and their pool towel policy is ridiculous. There's a sign in the room that states you're being provided 4 towels for the pool, and that you will be charged if there are not 4 towels to account for. We have been traveling for soccer tournaments for a decade and I would say this is the worst experience I have had. I have emailed the sales group and would expect some sort of refund.Casino was nice, that's about it.
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February 2024 by Amanda Lepper
From start to finish, every member of our group staying at this hotel (for a sports tournament) had atrocious customer service. When I expressed frustration on not being allowed to check-in for a room booked by my spouse (same last name, address), the desk employee threaten to call security. The hotel manager later confirmed that policy should have allowed me to check in. Another family was booked in a smoking room when they had reserved a non-smoking room. The group was supposed to be assigned rooms in the same tower of the hotel so that our team could congregate together, but everyone was split between towers. One family found a lighter folded into their pull-out bed. All but one of our rooms did not have hot water either at night or in the morning. No compensation was offered for any of the failures we experienced.
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February 2024 by Barb Nicol
This place must be broke or they just like my money can’t hit nothing same as last year it’s a
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February 2024 by Dean White
Service
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February 2024 by Amber Inskeep
Just had the worst experience there the last few days. First room south tower was full of dust and cobwebs on walls and curtains. I was fine before I was in that room. Sneezing like crazy from the dust. I went to the front desk they gave me key to another room. That room was the same dirty. Back to front desk where the lady was rude. Saying it's a smoking room that happens. I was moved to the north tower. I walked in the room heat was on full blast almost 90 degrees in there. I shut it off for the night. Next morning still hot so I went to front desk again. I waited a hour for maintenance to come. They tried to replace a part on the heater. Still was blowing very hot air. Once again back to front desk. I was moved back to south tower. Across the hall from where I was to begin with. Needless to say it wasn't a pleasant experience. The rooms are not that nice for what they charge.
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February 2024 by Sgt Spicy
Great time!Rooms: Modern, clean, comfortable rooms
