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January 2024 by Angela D.
I had a car loan with them. it was 10,000$ and now it's 7,000$. my mom was diagnosed with cancer in november right before Christmas and my little boy is disabled. i am also a single mom on a fixed income. that's why I set up my account to have my payments come out automatically every month. well I guess in September when I had to do the ssi review for my son it got my account behind. By one month. that I did not realize. my days are very busy keeping my son safe and calm and now taking care of my mom. it's been hard winter. so my December payment was returned. which I also didn't realize but with being the only parent to do Christmas for my sons and now taking care of my mom and doctors appointments between her and my son it was not a jolly Christmas. now I am a pretty laid back person. and u can see from my bank statements my payments come out. So just a few days ago my belt broke in my car right outside the small town I live in during the really really cold days we had. and I have full coverage insurance. but they couldn't get a tow until 4 days later because of the weather. and then I find out my car was repossessed the day my insurance finally found a tow. I had no idea it was even close to being repossessed. and I'm not making excuses for needing to make my back payment made up. I know I did and planned to after Christmas. so yesterday I call to find out what I need to do to get my car back. they said there is nothing except come up with 7 grand in 21 days or they will sell it. now this is the first time this has ever happened to me. I was so mad they wouldn't let me make 2 payments. so I have no idea what to do. my little boy and I are stuck in the country I have no family for help. but today I get the direct deposit in and I have to pay to have some groceries deliverd but first charge of the day RIA taking out my car payment!! I called them and they said there isn't anything they can do! Well it's good to know they really care about people and try to work to make a better impact on peoples lives! What a crock! They talked down to me they treated me like i was beneath them! And at one point the lady laughed at me. As I'm trying not to cry. They are horrible horrible company!! Greedy and corrupt selfish and they don't care about morals or integrity to America families! They won't tell me where my car is to even get my car seat! They are disgraceful so now they get my grocery money since it's so much more expensive to get delivered out to where we live. I'd gladly pay them my payments. But only If I get my car back. They shouldn't be taking money out of my account still!! How ridiculous to try and make me feel like I'm a irresponsible adult and how it's so behind as they go take my auto January payment the very next day!
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January 2024 by Maria H.
I wouldn't recommend R.I.A. FCU to anybody. They say they're for family and vets and they definitely are not. Avoid banking with them at all costs if you are able to.
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December 2023 by Johnny Samora
Called about my account a few weeks ago Stephanie B helped me and set me up for what works, she was understanding and accommodating. Last people I want to talk to sometimes but she made it simple and understood me. Thank you R.I.A. for the great service
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December 2023 by FishingTGlifestyle
Have worked with Stephanie a few times and she is absolutely amazing! Great Help and very polite. Highly recommend if your calling or going in to ask for her!!
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November 2023 by Jennifer Missildine
Stephanie in collection was great, she made things simple and was so polite. Thank you again Stephanie
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October 2023 by Michael Mullins
Definitely recommend...10 out of 10. Extremely knowledgeable, helpful and always available. Super easy process from application to close.
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October 2023 by Jerry Johnson
Always enjoy doing my banking and financial planning with RIA.
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September 2023 by Melvin J Banks
Went to inquire about their accounts and was informed thoroughly about various services. Open and account with them because of the attentiveness shown to me and my concerns. Great job !!!
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July 2023 by Michael Carlson
Stefanie at your location there was a gift from God. We got my app done quickly, and she said ria fcu only holds the pontoon boat loan as a lien against the title. That's far unlike BB&T where they hold both the title and savings account as liens against the boat loan. I am happy to join ria fcu!
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July 2023 by Michael A.
Predatory fees: I paid off my auto loan over a year ago (November 2021) and felt that the remaining money I had in my account ($120+) was safe to sit with them. In the meantime, I changed addresses and no longer received paper statements. Over the course of the year I was charged "inactivity fees" until my balance was ZERO. I was able to dispute the last 60 days but I consider this theft. I placed my money in a bank because I felt it could be trusted there but it literally would have been safer buried in the back yard.
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June 2023 by Tina Bevier
The professionalism shown was outstanding. From the teller I spoke to when I first came in to working with Courtney Almanza to solve an issue. I would definitely recommend working with Courtney for your banking needs.
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March 2023 by Vincent Bramm
Very helpful and patience ……didn’t rush us thru anything ….. and was very personable listening to stories and laughing along while helping us …… thx again
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March 2023 by Sha sha new Fashion hustle
This place took so long, I was in there for half a hour waiting on some paper to print out a cashier check. It the afternoon at the beginning of the month, like why is there no paper for important documents. I had to wait 30 mins and it still was wrong!!! I’ll never go to this location again!!!
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March 2023 by Adyson Werkmeister
“Relationships, integrity, action” is a bold faced lie. My car has been financed through them for a year now, I had never missed a payment until I had some mental health issues arise which were debilitating and eventually lead to me losing my job so making the payments became difficult. My fiancé communicated this with R.I.A. and asked for a medical extension which they denied and asked extremely inappropriate questions about my condition. They are not understanding at all and have zero care in the world for their customers, all they want is their money. We stayed in constant communication with them trying to work something out and they refuse to work with us or be understanding of our situation and instead of being compassionate and full of integrity they put out a repossession notice. I will never ever ever use them again and if you are thinking about utilizing their services, you should probably steer as far away as possible. I understand you can’t just not make payments and expect to keep your things, however, considering we tried our best to make an arrangement and even ask for some sort of h understanding and they denied it, it shows they do not hold up their slogan of Relationships, integrity and action. Very disappointing.
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January 2023 by Rhonda Warden
RIA Credit Union is awesome. From the time I opened my checking account they told me how they can help me lower interest rates on my car and loans and they continue to keep my best interest in mind. My credit score has even increased.
