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October 2023 by Mike Bates
The people at Home Depot were amazing.
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February 2023 by Steve L.
I won't give Home Depot any rating except a negative. Ordered a saw three times before Christmas and when I finally got it it was the wrong one again. Did another through them last year and couldn't get it right. They lost me for ever coming back to Home Depot.
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December 2021 by River Rott
I rented a small tractor with a loader bucket and backhoe. The rental staff were friendly and efficient.I had some experience with a loader tractor, but not the backhoe. Staff answered my questions, but some technical information was not given (such as the presence of locking pins in the backhoe mechanisms (likely for transport purposes). Instructions were mainly that it's "easier to play with it and learn it's operation that way". In most respects that was true if you have at least a little knowledge, but you must realize that there is a great deal of responsibility in operating a piece of complex machinery that weighs thousands of pounds, and that has powerful hydraulics that could quickly pin or crush you or a bystander.Ideally I would recommend that home depot personnel give at least an introduction to the backhoe controls and safety, and that anyone who has zero experience operating heavy machinery to not do it without someone present that can guide you in safety/operation fundamentals. Home depot rules also require you to connect the trailer containing the equipment to your tow vehicle yourself (they can give verbal directions), be able to back the trailer up for hookup and return, etc. Most likely this is for liability purposes.Other than that, the rental process was quick and easy, and the machine and trailer were in fantastic condition. I took photos of the tie down chain positions before I unloaded it, and I found those useful when it came time to load the machine when I was done with it.
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May 2020 by Dawn M.
Husband was just at store. Employees not wearing masks. No precautions being taken for Covid-19. Will not be returning to this store as it puts their employees and customers at risk.
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April 2020 by Marleny P.
Went for a weekend out the house and now that they're doing this quarantine thing, me and my mom walked to the entrance and the guy outside told us to go back in line... so we walked around this gate thing but he was letting others enter without letting them go in line!! Then after shopping around, we went out the wrong door, through the entrance , and we were already outside the store and he told us to go back Inside , and head to the exit door to the other side of the store!!! I get they're taking precautions, but don't be rude and have an attitude about it. Unprofessional! Overall, shopping there usually is great...
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December 2019 by Jennifer Knapp
Dreaming of nice, new carpet for your home? If you're looking for an easy process, steer clear of the Home Depot. This has been the most infuriating process. I should have seen the warning signs from the start, with it consistently taking an hour to even speak with someone in the store. Their lack of follow through, misinformation and unknowledgeable staff have made this way more difficult than it needed to be. It's impossible to get through the store's phone to speak with so
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December 2019 by Kelly R.
We purchased the appliance package a week before thanksgiving we were not optimistic of getting them before the holidays- as a couple of competitors of this company told us to many deliveries not possible- but Home Depot assured us they could have delivery the Monday before t-day - 3000 dollars later we walk out and can't believe our good luck - next day robo call tells us can't make delivery til dec 13 - after several hours on phone they assured us we 'd have them Wednesday- long story short I hosted a thanksgiving dinner with all my food being held in ice coolers on deck - it's now Sat and I have no idea where my appliances are - canceling my order - can't trust anything they say
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September 2019 by Sue Kaskadden
they have products sitting in wrong spots, filled.by y employees and they refused to sell product for that price. they also sell used items as new. my hubs bought sander opened taped box it was used. had to return called mgr to 2 differant locations no one ever showed up. it
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August 2019 by Ryan Meehan
Sandra was very helpful both on the phone and when I came into the store in person. Extremely professional and speed of service was exceptional! Way to go Sandra!
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August 2019 by Ryan M.
Sandra was very helpful both on the phone and when I came into the store in person. Extremely professional and speed of service was exceptional! Way to go Sandra! #GoChiefs
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June 2019 by Lisa Sumner
WORST EXPERIENCE EVER! I bought a refrigerator two years ago, both the compressor and fan went out. I bought the extended warranty thinking this would save me a lot of hassle...WRONG. I am currently a full week without a refrigerator, been on the phone ten times with the worst customer service through the warranty that I have ever experienced and I am still not done with this ordeal.
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May 2019 by Liz Kilpatrick
They have many many great products for the home. Helpful associates. very busy and active. Could be a bit cleaner but overall a great place to shop!
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January 2019 by Randolph Murdock III
Rented a carpet cleaner.
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December 2018 by Heather M.
Paid for a floor measure to put new flooring down. The person who measured has no affiliation with the installer, so they could not answer any of our questions about a few issues we have with the floor. Who knows how much the extras were going to cost or if they could even do what we wanted to fix an uneven transition. Installation was quoted 3 times the cost of materials, plus numerous add on charges. I wasted $50 on a measure appointment that I am not confident the floor would turn out or that they would add on a bunch of extra charges.
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June 2018 by Pat Meier
We went to Home Depot in Bettendorf Iowa today to buy new railing for a deck. We got great help from Luke and we were in and out in less than half an hour. He made a difficult task very easy and we sure appreciated it.