-
March 2024 by Cole Ledbetter
The worst Post Office of any town I've ever lived in. They deliver to the wrong addresses regularly, put keys for locker packages in the wrong mailbox, and I've had to literally cut packages out because they were too big. If that wasn't bad enough, they have ZERO customer service. Both my wife and I were told repeatedly for a month that they would look into them delivering a important package to the incorrect locker and they would call us back. 3 different workers failed to ever place that call. Then would act like they were completely clueless and this was the first time they had heard from us. I understand mistakes but repeatedly not following through on helping correct that mistake or even attempting to contact us once when they told us they would is absolutely unacceptable.
-
February 2024 by Amanda Rush
Yall need to get rid of the delivery guy that is afraid to knock on doors. Why leave a red slip on my door for no signature when you didn’t bring the package with you to my door or even knock to see if anyone was home.
-
December 2023 by ken worley
Im sorry but you are the worst that I have ever seen. You deliver my mail to the wrong house 3 out of 5 times a month ……
-
September 2023 by Phyllis Paul
If I could give a less star. I would or no stars. 8 people working in the back and not one single person able to help me at front counter!!
-
April 2023 by Betsie Weider-Fink
Poor, poor customer service! Water bill (postcard) torn & missing 1/4 of card, & delivered a week late. Almost created a penalty to me for late payment! I called Bondurant PO, “It’s the machines in Dsm PO that tears those postcards”. Took no responsibility. “It’s the City’s problem because they choose to use postcards instead of a statement in an envelope.The torn mail was not even in plastic sleeve that PO is supposed to use for damaged mail. “I’ll order some.” Too little, too late. No responsibility, no apology for late/damaged mail. Just NO customer service.
-
December 2022 by Steve Heidebrink
Absolutely unhappy, unhelpful, and every other word that starts with "un" work here. Did I tell you about the time they totaled my son's car when it was PARKED IN OUR DRIVEWAY?!?!? I try to look past these "little things" and I keep coming back for misery. It's just never good trying to get any help here. Can we bring the Pony Express back?
-
December 2022 by Vivian Taylor
They have terrible employees at this post office. Very unfortunate for this community. They just stopped delivering mails whenever they feel like it and claiming that the customer put in the request to hold. I called the office to ask why we haven't received our mails and they literally don't care.
-
December 2022 by Bryan Scott
I've had to go to the post office to pick up my mail because they randomly stopped delivering to my house and I missed important time sensitive information. They don't answer their phone if you call. They also have terrible hours closing down for an hour and a half every week day and only open an hour on Saturdays. I have a hard time trusting that my mail and packages will get to me on time and at the correct address with this post office. I'm waiting on a package now that has continued to get delayed. You pay for an arm and a leg for shipping and they still don't get it to it's destination on time.
-
November 2022 by Terry Anderson
Poor service call and it hangs up. They keep putting packages to big for my box and have to cut package out. I have talked to the Post master and she says she has talked to her. Saturday happened again. I have reached my wits end not sure who I can talk to get this resolved. This is not acceptable service and since they charge so much to send items they should care more. Need new Post Master and delivery drivers to Wolf Creek.
-
June 2022 by Dean & Ellie Anderson
Wolf creek.. The last THREE packages have been put in the wrong address mail box. Thank god for honest neighbors bringing them to me!!
-
May 2022 by Mark Sutter
Over the many years I've had a PO box here, mail occasionally goes in the wrong PO box. It happens at least a couple times per year, and that's just the times when I've received someone else's mail. Who knows how many times someone else has received my mail. They know about the problem, and yet it continues year after year.I understand that humans make mistakes. Perhaps this is a problem at every post office. Even so, we should complain so that a solution to this problem will be found. The USPS is a monopoly, after all, so there is no competitive advantage to fixing this problem.
-
November 2021 by Pj Bump
They take an ****hour and a half lunch break*** during the lunch hours (12-1:30pm) and closed by 4:30pm so if you work can forget about getting anything done here. Suggestion: if you are unable to offset your lunches then change your Lunch Break to after 1pm so people can get their packages dropped off. Wasted my lunch break driving over there.
-
February 2021 by Marshal Wissler
Constantly putting packages in the wrong place or wrong address not happy
-
February 2021 by Bryant A.
A+ to the staff. You do a great job! I do not believe other reviewers giving 1 or 2 stars realize what your job involves but it would be fun to see them try it for a week..lol.Thanks for all you do! ;-)
-
January 2021 by Heather Hill
To the people who live at **** 14th Street SE in Bondurant, I’m the prior owner of the home, I have over the course of a few years still accidentally had things to delivered to our old address. Just in case you didn’t know As long as the merchandise is addressed to you, you may keep it. If it is addressed to someone else, then you are obligated to make reasonable efforts to either return it or deliver it to the intended recipient. I’ve had close to 5 orders delivered to your house which I am sorry about, however instead of returning the items to the post office you choose to keep the orders which shows how awful your ethicals and morals are. Also I’d like to point out that The federal statute 18 USC Section 1702 states that it is illegal for individuals to open correspondence that is addressed to other individuals. Enjoy your Christmas you thieves...
