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November 2023 by Adam Urus
I had a disappointing experience with Lone Star Towing service. The staff was consistently rude and disrespectful throughout the interaction, making the situation more unpleasant than it needed to be. Their customer service fell short of expectations, leaving me dissatisfied with the overall service provided.
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November 2023 by Stuart Fricke
Today November 8th 2023Called 2 days in advance to have a heavy wrecker undeck a lowboy semi trailer from a flatbed. Driver arrived with my trailer. Wrecker was 500 yards from the truck shop. I called the owner/woman and said we are ready to have trailer unloaded. I asked " so how much is your wrecker? She paused, knowing I was going to have the trailer unloaded. She stated "600.00" thinking she had me over a barrel.This would take a hour I stated " lady I can have a rotator do this at 250.00 a hour!!I left the area toward des moines to have the trailer unloaded cost me (250.00. MID- IOWA TOWING OUT OF ALTOONA..THE BEST!!)BEWARE OF LONE STAR THESE CON ARTISTS. DO NOT DO BUSINESS WITH THEM..YOU WILL GET SCREWED!!Today's date Nov 14th just read your reply. Your a liar. You told me 600.00 and told me(THATS THE PRICE if you want it done!)I went elsewhere got it done for fair and reasonable 250.00Con Artist trying to save face. Treat people the way you would want to be treated lady.
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October 2023 by Phyllis Gregerson
Fantastic people, had to wait for parts but it was same day, took all day between waiting for parts and the guys had calls to respond to, I was in a safe place and they responded to breakdowns on the roadway that weren't in a safe place. Very good experience. If you have to break down it's always a good deal to have good people helping you out.
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September 2023 by Northern Saint Logistics
They hung up the phone while taking the order and never answered back. The lady over the phone was eating and chewing food, was barely able to talk. That's not a way to provide any kind of services, terrible, no comment.
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August 2023 by Christopher Phillips
Tech came in on a Saturday win the shop is normally closed. Replaced two tires quick and the price was very reasonable.
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August 2023 by earl webb
Brought my truck there for air leak they diagnosed wrongfully, wanted to charge 3k+,to change air compresser, when that was not the issue, the purge values needed cleaning.Please Say away they're dishonest people customer service sucks.....Go to TA for servicing
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August 2023 by john badal
Done right done fast. Jordan does great work.
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July 2023 by Driving Life
I was gouged.$400 / hr for skid loader work with an extra (unnecessary) man and she padded the billed hours at least 20%So it was more like $500 / hr for time spent.The guys were fairly easy to work with.Next time, if there is one in this area, I’ll shop somewhere else.
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June 2023 by Terrell P 22
I was 70 something miles away from Des Moines headed west & one of my drive tires blew & I pulled over just passed an exit & I instantly became upset I thought it wasn’t going to be a tire shop coming up until Des Moines or several miles from there, looked on Google Maps & found this place & a couple others who weren’t to far away & luckily the exit I was at was only a couple miles away from this place from the next exit, but I couldn’t continue driving because the tire was too messed up, I called, gave details & thought it was going to be a typical 2 hour wait because usually they tell you how long it was going to be before they send out a mechanic, especially when tire shops are out on other road calls, mechanic came in about a half hour, changed the tire in about 20-30 minutes & I was back rolling again, definitely would recommend this place.
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March 2023 by Tracy Keller
ATTENTION ALL OTR DRIVERS!! Unless you want to pay out your entire paycheck to have a few tires aired up. STAY AWAY!! This place will gouge you!! They do not care about drivers! Only their selves. Do not go to this place. There is a shop across the street. Called Interstate Truck Repair. $80 just to air up our trailer tire. Drivers beware!!!
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January 2023 by Quinn Alvarez
They got what we needed and installed our tire very quickly. Even picked up my husband from the hotel to the tire shop once our vehicle was ready. Many reviews complained about the lady that answers the phone but she is not rude just straight forward and to the point. Pricing was fair, I had purchased new tires fairly recently and had the chance to shop around, there price was actually lower than what we paid in California. Highly recommend, thank you for all your help.
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October 2022 by Mohamud Shurie
I had my one of my trailer tire blown Jordan showed on up time 20 min I was on my way thanks guys
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September 2022 by Jaxson Eden
My girlfriends tire blew up 1 mile from the shop. They did tow us and fixed the tire the next day. However the 1 mile tow and new tire cost $450 not to mention rude customer service. The price seems a bit outrageous and seemed to take advantage of our situation.
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September 2022 by Marcie Christianson
Got a flat tire within a mile of this place, and paid over $450 for 1 new tire and a tow. The woman at the front desk had the worst attitude I’ve ever had to deal with. They took advantage of me and I wouldn’t recommend this place to anyone.
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September 2022 by Grek Vega
My box truck tires popped and I had to wait for ever to get them fixed and I have a delivery that had to be delivered on time so I do not recommend going here
