Comfort Suites Burlington offers a mixed experience for guests. The hotel's staff is widely praised for their warm, welcoming, and friendly attitude, with the General Manager in particular noted for his outstanding leadership and ensuring the breakfast area is kept spotless. The complimentary breakfast itself is also highlighted as a highlight, with a nice variety of hot and fresh items. However, the hotel's facilities seem to be in need of some updating. Several reviewers commented on the dingy, dirty appearance of the carpets and bedding, with one guest even requesting extra sheets to cover the couch due to cleanliness concerns. The rooms are spacious and the pool and hot tub area are enjoyed by many, but the overall cleanliness leaves something to be desired. Noise from inconsiderate guests, particularly at night, is also noted as a problem, with the hotel's location on the far end of town not helping. While the included amenities like the hot tub, pool, and game room are appreciated, the lack of a good night's sleep seems to be a common complaint. Overall, Comfort Suites Burlington offers a mixed bag - excellent customer service but rooms and facilities in need of some TLC. With some updates, this hotel could provide a much more consistently positive experience for guests.
