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November 2023 by Kathy Mennen
Dean was extremely helpful in helping me find the right piece of furniture...spent a lot of time with me. I will definitely come back!!!
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November 2023 by Lisa Augsburger
The employees were so helpful, beginning with taking my order over the phone, sending the secure payment link, and loading the furniture...always with a smile in their voice and/or on their face.
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November 2023 by Eric Glasgow
Christian was great to work with and very knowledgeable of each product we bought.
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September 2023 by Yolanda Pacheco
The service was okay. However it wasn’t until after my transaction was finalized that I noticed a shelf that had a sheet stating “4 free items from this shelf with purchase” so I asked about it since I’d just made a purchase and they didn’t mention anything about it. All they said to us was that they should’ve mentioned something before the transaction was finalized as they have to add it to our purchase and left it at that. Would have been nice to get a few free items since we just dropped over 2K on a sectional.
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September 2023 by Kaylene Reimolds
We had a great first experience. The staff was very welcoming and easy to work with. We are super excited to receive our new furniture and furniture row made the experience fast. Would recommend.
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August 2023 by Thomas Pflasterer
Christian was very helpful and a nice young man! He was persistent in offering help during our pricing trip and he seems to be willing to put in the work which is often difficult to come by with the younger working generation. The timeline to receive our furniture was 2-3 weeks and we got it in 9 days after ordering which was excellent as it gave us time to move and not be sitting in our home without furniture.
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August 2023 by Douglas Twyman
Worst delivery experience ever. Waited over 3 weeks delay after delay. Kitchen set had one chair damaged. Delivery personnel refused to assemble orncarry headboard up the stairs. We believe it would have fit or as I said could been assembled upthere. We had to reject the bedroom furniture because the rest would not have matched if no head board. The furniture is the same stuff every furniture place sells. There only benefit tow would have been service (we paid for delivery too) and there was none of that . For wauting so long and the outrageous prices we could have had it custom built in place by now. Now we have to fight for our money back. Never again. Save yourself the headache find somewhere with good service.
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August 2023 by Jenny Bartlett
Erica was amazing! She was so helpful and patient with all my purchases and questions. She really made my day!My 1st visit to Furniture Row and definitely will spread the word what a great experience it was.
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August 2023 by Doug Twyman
Worst delivery experience ever. Waited over 3 weeks delay after delay. Kitchen set had one chair damaged. Delivery personnel refused to assemble orncarry headboard up the stairs. We believe it would have fit or as I said could been assembled upthere. We had to reject the bedroom furniture because the rest would not have matched if no head board. The furniture is the same stuff every furniture place sells. There only benefit tow would have been service (we paid for delivery too) and there was none of that . For wauting so long and the outrageous prices we could have had it custom built in place by now. Now we have to fight for our money back. Never again. Save yourself the headache find somewhere with good service.
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July 2023 by Judy Markey
Dean at the Burlington store was very understanding of our needs, and patient as we made our decision. There was a huge selection to choose from. We are very happy with Furniture Row.
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June 2023 by Stacey Kreps
This was our first time purchasing anything from Furniture Row. Our salesman was very helpful and let us take out time without being pushy. Overall, I was satisfied with the customer service and would recommend Furniture Row.
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June 2023 by Lisa Leighty
I have always found exactly what I am looking for and spend less time getting it. The service is great and they are always very helpful and knowledgeable.
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May 2023 by Kathleen Brissey
The sales associate was very helpful and made our shopping trip quickly. The lady was also able to help us schedule delivery of our purchase to our new house location.
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April 2023 by Billy spears
The girls that work there are so awesome and so helpful. Loved the place and got good deal and got exactly what I wanted.
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April 2023 by Adam Parcell
The best furniture store to work with! They gave me a great deal on a recliner and an outdoor set. Everyone is very helpful and knowledgeable!