-
December 2023 by Mason B.
Such an awful bank to deal with, ever since there was a change in the software it's only gotten aggravatingly worse. The clerks didn't know how the system worked for sure so immediately put it on the client to correct the issue. The debit cards failed to function for many clients at local stores, their customer support is annoyingly inept and sends you to third party resources, and to top it all off, when they're actually forced to concede they made a mistake and fix it, there's no apology or assurance they won't screw it up yet again. Yes, personal experience here, in my case, they erred three times on the same issue and I had to wait three months for them to find they were wrong and return the money they were sure was not handled incorrectly, a third party resource they used had to prove them wrong. So, do yourself a favor, they offer nothing special, certainly don't excel in customer satisfaction, go somewhere else.
-
October 2023 by Wendy Prough
It was fine
-
July 2023 by Ryan Smith
Can’t do transfers after bank hours on new app, zero support after hours even for fraud or any support, i will be closing my 3 accounts ASAP
-
July 2023 by marcia robinson
Friendly helpful staff
-
March 2023 by Angela Werner-Ward
I opened an account here over a year ago. I hadn't had any activity with my account for quite a while, so needed to come in and reactivate my account. They were very nice and helpful.
-
July 2022 by Darwin johnson
I'm a long time customer.
-
April 2022 by Barb Fred VanderVeen
Customer service is terrible and they don't stand behind their promises posted on their website! They have no idea how to help prevent problems with HSA accounts and leave you out on your own to figure it out!
-
December 2021 by Dustin Amenell
Took more than two weeks to close the account of a deceased person. Spent three hours on the phone and one and a half hours onsite. Told multiple ways of closing account, depending on which bank employee and location I was speaking to. The bank did it some other way than any bank employee had discussed or I agreed to. Zero consistency or uniformity of bank processes.Very glad to not have any further business with this entity who could have been a lot more helpful during this time of great sorrow.
-
September 2021 by Rogue R06u3
Very nice and personable.
-
July 2021 by Porsche Botts
Do not bank here. Horrible customer service. They lied to me and refused to correct the situation
-
May 2021 by George Gt Thomas
Ever since this bank has switched to two rivers it’s been garbage I have been with this location for about 6 years now and I am to the point I will be closing my account and moving on. They treat you like you are d**** I have just had it with the customer service. I’m tired of the online banking app freezing for multiple days and nobody being able to help. I will not recommend this bank.
-
January 2021 by Michaela Elaine
Nothing but problems since they bought out the old bank I used. They make banking inconvenient in every possible way. Constant problems with their app and online banking in general. It's frustrating to not have access to my account information because their IT department is garbage and employees aren't communicated with about issues.
-
August 2015 by Justin P.
Two Rivers Bank & Trust has great low auto rates. It's also really easy and painless to apply for a loan. Overall, you guys just rock! Keep up the good work.
-
July 2015 by Tina P
The whole staff at the Two Rivers Bank & Trust in the Roosevelt branch is always so helpful when I go in. They are pleasant to work with and make my experience worthwhile!
-
July 2015 by Brian Rivera
They have super service and it's always an excellent experience when Banking with Two Rivers Bank & Trust. Keep it up.
