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May 2023 by Honor Foss
Cannot seem to get anyone on the phone as of late. Very frustrating when before I could call GREAT WESTERN BANK and get someone I knew on the phone within 2 rings. Over the phone services that have never been a problem (bank account info, etc.) can now NOT be handled over the phone and require you to stop by that location where they write it on a note card. So unnecessary and inconvenient.
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January 2023 by Allison Gulling
Started with Great Western over 10 years ago and decided to hang in there when First Interstate bought them out. So far my experience has not been up to par. I am now charged for my monthly statement which I never was before. The fact that they are no longer open on Saturday mornings is stupid. My biggest complaint is, when you call to ask the quickest and simplest question you get voice-mail center. They ask for you to leave a message for your local branch. Well sometimes they will call back the same day or the next. Well that doesn't always work when you need the assistance at that moment and can not wait for two hours or the next day. As for the service from the tellers, etc they are great no complaints about them at all.
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July 2022 by Laurie Williams
Not a fan of this bank switch. Went to go make travel plans this weekend. Book a hotel, flights. Buy tickets for a a show. It's a Saturday morning. I had saved up for this all year....had adequate funds in my account. Went to go book everything. Had no idea that this bank puts a " daily spending cap" on your card??? If I have money in there should be able to spend it!! Now I have to wait to plan my trip plans around the bank! Can't call to find out what the cap amount is either because you're not open! Now I have access to none of my money for the whole day!! Would have been nice to know when you bought this bank out of all the changes coming to us! Totally disappointed so far!!
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June 2022 by Bobby Stewart
We had greatwestern bank for almost 15 years. they switched hands to first interstate without even telling us. didn't take things out for almost 2 weeks and then it ended up overdrawing my account. I couldn't get an account balance at any ATM. I called 7 different first interstate banks and the phone rang and rang.. My check went in last week and I was buying father's day gifts for my husband with my kids and my card was declined. I had plenty of money in there. I called the carlisle bank on Friday 6/17 and spoke with someone who was understanding and said the person who could help me would call back Tuesday. No call Tuesday. I called several times and no answer. She called me back today to tell me she couldn't help me and she then told me that I needed to manage my money better and online banking isn't a replacement for check register. I let her know that I have been doing it that wasly for years with no issues. The problem is I didn't have access to my account balance and things were taking 1-2 weeks to post. I have never had such an experience with a bank before. I will be going elsewhere.
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June 2022 by Bobby Stewart
We had greatwestern bank for almost 15 years. they switched hands to first interstate without even telling us. didn't take things out for almost 2 weeks and then it ended up overdrawing my account. I couldn't get an account balance at any ATM. I called 7 different first interstate banks and the phone rang and rang.. My check went in last week and I was buying father's day gifts for my husband with my kids and my card was declined. I had plenty of money in there. I called the carlisle bank on Friday 6/17 and spoke with someone who was understanding and said the person who could help me would call back Tuesday. No call Tuesday. I called several times and no answer. She called me back today to tell me she couldn't help me and she then told me that I needed to manage my money better and online banking isn't a replacement for check register. I let her know that I have been doing it that way for years with no issues. The problem was i didn't have access to my account balance and things were taking 1-2 weeks to post. I have never had such an experience with a bank before. I will be going elsewhere.
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May 2022 by Kiki Cheecks
They recently changed over. I have no access to my mobile banking to deposit. Been trying to reach them for 24 hours. No branches are answering and 800# just puts you on hold for hours
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December 2021 by Laurie Williams
I totally understand keeping your employees safe during covid....but seriously how can you close a branch completely and expect people to have normal banking? How do you expect people that work 8-5 jobs out of town to make deposits into their accounts? ATM's can't do everything . Besides the new ATM that you installed...not user friendly at all. I work in Dsm, live in Carlisle. Try to take off early to make it to the bank when I can. Now it's not open.
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December 2021 by Andrew Roth
Never understand why a Bank refuses to make change. Went into this Bank to exchange a twenty dollar bill into quarters so we could due laundry. They refused to make change and told me to go to Casey's or a different gas station. I will never step in to this busines again and would recommend everyone else to avoid it
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May 2020 by Brandon Johnson
We just moved to the area and they have been a great help! Logan has helped our small business. I appreciate all they've done and very quickly done!
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October 2019 by Marc Yamashita
How this horrible bank achieved 3.5 stars escapes me. My family has banked there for some time. Today they refused to accept a deposit into my sister's account from her daughter. We walked down with my sisters dog and granddaughter and while they recognized all of us, including the dog, they said without my sister present they could not accept a deposit. It wasn't a question of credibility of the check, or because we expected a receipt (we didn't ) but simply because she was not present. Do you know that insincere "so sorry " people offer when they are hiding behind a "rule" they pretend prevents them from doing the right thing? While I don't want to make it personal, the cashiers could best be described as a polished and disengenuine in their horrible service.
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July 2019 by Chris Caulfield
Horrible place. Wouldn’t make change for me.
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March 2019 by Teri Henderson
I've been with this bank for many years. The branch in Carlisle is the best branch of them all. Staff is very friendly and they all know you by name. I wouldn't bank anywhere else but here.
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August 2017 by Colin Short
The staff are very friendly and ready to help, glad I chose this bank!
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February 2017 by Shannon S
Best bank around! Big bank with the small town feel!
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December 2016 by Sarah Lawrence
I've had nothing but problems here. They deactivated my card, and sent me a new one which I never received so when payday comes around I have no access to my money. This has happened twice.