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November 2025 by Michael Lux (Mikey)
This place is straight up the best. Honest, straight forward. They dont try to sell you something you dont need. They also dont charge an arm and a leg to get things done! Highly impressed
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October 2024 by Steve Mathany
Quality work and super nice people that own the place.
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June 2024 by Charles Wallace
I write this review as a disappointed customer.
I chose to trust Sauter Automotive with my 05 Honda Odyssey as this vehicle was having an issue where 3 out of the 4 calipers were engaging at all times. Essentially the van was constantly braking for no reason.
I chose them based on the 5-star reviews, but did not get a 5 star experience.
I knew this was going to be a pricey repair and had saved 5-6k for it (I did not let them know this) .
Initially I was quoted 4 brakes pads, 4 rotors, and 3 Calipers as one was behaving correctly.
I’m my early conversations with Beth, the mechanics wife she assured me her husband the mechanic would find the issue and that all that work had been done, and that if need be we would replace the ABS Module and that he had replaced the brake booster and master cylinder as well. Next step would be to replace the ABS Module/Pump.
In our following conversation she mentioned that only the front brake pads, calipers, and rotors had been replaced, and that nothing had been done with the brake booster and master cylinder other than taking it apart to replace some pins. This did not align with what was quoted and what Beth had mentioned in our previous phone call.
When I asked calmly out of curiosity about the discrepancy in what I had been told prior she started yelling at me that she’s not a liar and that I need to trust her. This was very off-putting as a customer who was trusting their shop with the 2nd largest purchase someone makes in their life time and gave money down.
She then expressed that I didn’t give them enough down and that she was angry I didn’t put 50%.
She never gave me a value on what the repair would cost so naturally I asked “50% of what value? I was never given a true quote on what things would cost”. She then proceeded to tell me how they don’t know how much it’s going to cost.
She was upset that I didn’t put 50% down even though she signed off on the $600 I did put down initially (please see attached). In this same conversation she verbatim said “Let me be clear Charles, I will always put the shops well-being above any customers.”
She quoted me an ABS Module/Pump at $1700, said that they couldn’t find it anywhere, and that they didn’t want to go used. On the phone with her I looked up the very part on Google and there were many options used for $50-$100. She grew silent and had a long pause before responding letting me know that they only trust and use three parts distributors.
Their recommendation was to dump the vehicle before the hard work even began. That's the equivalent of an orthopedic surgeon replacing someone’s hip, doing half the prep work, and then when it became time to actually replace the hip and do the hard work, closing up the incision point and saying it’s too hard and that they don’t want to take the risk of replacing the hip.
Long story short they didn’t want to do the work after starting. They left the job unfinished and took the easy money.
Today when I went to go pick up the car and finally revealed to them I was willing to put $5-6k into the vehicle the room grew dead silent where you could hear a pen drop, this is the point where it was clear money was the only priority of the shop, rather than doing quality work. She also let me know they do use used parts and that’s an option. (Contradicting what she had told me about only using three trusted parts distributors).
Based on my experience with the lack of consistent communication, prioritizing themselves over their customers, false promises, unwillingness to finish a job they started, and emotional outbursts over the phone when trying to understand their process, I whole heartedly cannot recommend Sauter Automotive for automotive repair.
I am very disgruntled as I still have no answers on what’s causin
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June 2024 by Auston Horras
My BMW shredded the serpentine belt when I was driving through Carlisle. I'm from out of town. Sauter took care of the towing, fixed my car, and she purrs like a kitten (my car... not Sauter...) I obviously hope to never need them again, but if you ever have a car break down in Carlisle and don't know who to call - call Sauter.
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February 2024 by Dawn Blackford
They were great. They weren't able to fix my problem, but told me why and what I needed to do instead. Very friendly! I hope I don't have any problems in the future, but if I do, I'll call them first.
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October 2023 by Beth Robinson
Had an air conditioning issue with my vehicle and they did a great job with communicating with me and there prices were very affordable. Thank you for the great customer service ?
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September 2023 by Timothy Ernst
Excellent, honest silk
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June 2023 by Eric Richardson
Beth is a really great and kind person. She had helped me when I needed my truck fixed and helped my find the best way to do it.
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January 2023 by Joshua Baxter
Always friendly and customer focused
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September 2022 by Dalton Speers
Fair and honest people
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August 2022 by Aaron N.
My son's Explorer had an overheating issue outside of Carlisle and he pulled into Casey's. I looked around and couldn't find anything obvious, at this point I realized all of the coolant had gone on vacation. I did a Yelp search and found Sauter Automotive. I gave them a call and Beth was absolutely amazing!!! She lined up a tow truck to get our vehicle to there shop, called me with updates, and was extremely knowledgeable!!! We live in Indianola, but if I could get my vehicle to them for repairs I would!!!
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May 2022 by GS Dykstra
They fixed my car on a timely manner and the cost was comparable to what I researched
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March 2022 by Shawn That one guy
Friendly, staff. Good work.
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December 2021 by Joe Valadez
Great place to get your car fixed
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October 2021 by Jim Oakley
Great service.
