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March 2024 by Caroline Linde
Ordered through the app as I am a rewards member and a regular customer. I usually have great service and the cookies are either perfect or at least decent. Unfortunately, the last two times have really gone down hill. Last time, I ordered a box of mini cookies (4 sets of 3 minis) and 6 large cookies. The box of minis wasn't received. I called the store and they refunded it. No biggie. Ordered last night and ordered a box of 12 that had a promo of 4 free cookies added. 5 of my cookies (5 sets of minis totalling 15 mini cookies) were missing. I called the store, they stated they made a mistake and offered to send their driver back out with them. I agreed and patiently waited. When the cookies arrived, they did not seem fully baked/cooled and we're all stuck together in a clump. I was beyond disappointed after waiting an extra 30-40 mins after my order was initially delivered. I tried to break them apart but there was no use. I tried again once they were cooled and had no luck.
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March 2024 by casey jones
Great service and delicious cookies!
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March 2024 by Anna B.
Amazing establishment and people who work there!
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February 2024 by Marcus Weaver
Great
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February 2024 by K T
Insomnia Cookies is more or less a self-service place to grab some frozen yogurt & toppings. You serve yourself some frozen yogurt & toppings they are weighed & you pay accordingly. What it lacks in the atmosphere it makes up in a casual low-key pay, grab, & eat there or take out place for a quick dessert.
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January 2024 by Nate in Iowa
The young lady working was super friendly and helpful and personable, my wife and felt like we could bring her home for dinner. Will definitely come
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December 2023 by nathan dix
Great spot . For sum warm ? & ice cream.
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October 2023 by Burlington K.
I would have liked to given 5 stars but....the sugar cookie for the grandchild was missing. I ordered 20 cookies and received 19 I ordered them to be delivered at 7:30, before the grands went to bed. They didn't arrive until after 8. The cookies are good. They didn't turn hard like some people had in their reviews. I'd order again but I'd probably pick them up and make sure my order is correct.
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June 2023 by Jasmine Greenfield
I would rate this zero stars if I could. I placed an order at 10:30 pm. The store says it is open until midnight so I figured that’s plenty of time. The entire time my ETA has said ASAP so I already felt like something wasn’t quite right. I called at 11:10 to check on my order and the call goes to a National call center. The person I spoke to said there were notes that they needed to bake more cookies, as well as a note from a customer who went to the store and it appeared to be closed. The call center staff sent them a message to give me a call and if I didn’t hear from them I was to call back. I of course never heard from them and gave a call back and did receive a refund. This was my first time ordering from Insomnia Cookies and will likely be the last. I am highly disappointed. The point or niche of this business is to serve late at night and the fact that they appear to have been closed as early as 10:30 is ridiculous. Completely defeats the purpose.
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May 2023 by Carrie E.
Insomnia cookies are awesome. They are warm and delicious. And the smell of fresh baked cookies upon walking into the store reminds you of when your mom or grandmother would make you fresh baked chocolate chip cookies. As for the taste... soft and chewy is how I like them and they were beyond expectation.And thanks to Ashley for donating cookies to the Cedar Falls Post Prom for all of the attenders left with a warm cookie of their choice. Thanks again for helping make CF Post Prom a success.
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April 2023 by Michael Schmitt
Absolutely NOT worth the price! They were not warm at all, the double chocolate cookies were dried out as if they had been sitting out for quite a while, rather small and thin and the flavor was nothing special. Could have gone across the street to the Kwik Star and gotten 4 to 5 dozen for the price of 1 dozen and they would have been softer, bigger and in my opinion would have tasted much better.
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April 2023 by Nicole Albro
If crunchy cookies are your vibe then these are the cookies for you, but they weren’t mine. Brownie needed a knife to break into.
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April 2023 by Priscilla Blanchard
Ordered 2 cookies for my husband to be delivered to him at work since he was working late. I indicated that they were to be taken inside, not left at the door. The cookies were left outside, on the ground. The only way he knew they were sitting there was when his dinner delivery guy told him. They also left a receipt on the box so he saw the cost. We decided that since the cookies were super small, not warm because they were left sitting outside and the tip, tax and delivery making the two cookies almost $7 each, we probably won’t be ordering from here again. :(
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March 2023 by Emi Shi
Delicious cookies! They are always warm and taste like homemade
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February 2023 by Richard Blandin
My second time there and I still wasn't able to get a brownie. The guy ahead of me ordered one and had to wait 5 minutes. He got his and when I tried to order any, they were out! Why do I have to order in advance? I should be able to get one just by going there.
