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July 2024 by Frider Blunck
I recently brought my car to Midas for an oil change, which included a free inspection. The inspection report came back with recommendations to fix a lot of issues, totaling $2400—more than I paid for the car. I opted to fix the front brakes, which cost me over $500. I expected my car to be in good shape for a while, but just two days later, my engine light came on.
I checked the issue with a computer system and found it was the knock sensor. I called Midas, and they said they could do a free test to confirm. I brought my car in, clearly stating it was the knock sensor. After running their tests, they charged me $156 just to confirm what I already knew.
I initially planned to have Midas replace the knock sensor, but the engine light went off the next day, so I decided against it. My experience with Midas was frustrating. They charged me a lot of money and seemed more interested in maximizing their profits than providing good customer service. I would not recommend Midas based on my experience.
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July 2024 by Sandy Warmuth
Friendly service - we were able to get our oil change done right away today. The price was reasonable with coupon
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July 2024 by D Strawn
Great service! My prop rod went missing after taking it here though. I wish they would have told me about why.
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June 2024 by kvng_lewis
Great service!!!
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June 2024 by Marlee Klesner
Matt was very helpful. 10/10 good service and communication!
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June 2024 by Lara Ashley
Our service today was done by Dillin he did awesome! Took care of everything even with being under staffed! Great job!
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June 2024 by andy krueger
Driving to Cedarfalls from Minneapolis last night something got kicked up and put a hole in my radiator we wete overheating all the way down got the truck in the next morning very early. Zach got me in right away, as we live in Dubuque. They diagnosed the problem and it'll be fixed before I'm done with my event today great service highly recommend. come to these guys for tour needs
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June 2024 by Tali
The new lady they hired doesn’t know what she’s doing. She lied to me to get me off the phone. I had an appt yesterday & was told by Zach I would have to wait another hour so I went somewhere else for an estimate. Before I had Brakes Plus do the work I called Midas to get a quote on what the parts & labor would be with an alignment & she fumbled an answer & said she would rather look at it so they’d know what was wrong. I said I know I’m taking a chance that couldn’t be it, but if you could just give me a quote, I would appreciate it. She then said that I have a free alignment in the system so that would deduct off the price but would have Zach call me back with an estimate. Never heard back so I called back a 3rd time the same day & she apologized & got me in for a 1pm alignment the next day. Overnight I had an oil leak so I called the place who fixed it (minus the alignment) & said they’d take a look. So today the other place showed me that the gasket wasn’t changed when the oil was changed. I had an oil leak due to Midas not putting the plug in all the way last time too so now 2 different oil spills in my garage. Zach has been very rude when I came in at 12:45 for my 1 pm appt my car has just been sitting up on the lift & it’s now 1:45. I had been back and forth all over town the last 2 days and very understanding until he said that I was being unreasonable after I asked if they would at least price match brakes plus alignment price bc I would have had it done there had they not told me it was free with the alignment purchase I made 10 months ago (it’s a 12 month warranty deal where you get 2 within a year) she said. Then he said I was being difficult! Wasn’t apologetic whatsoever. I have been so patient and understanding with this being pushed out & he said insinuating something really snotty under his breath that I won’t repeat but poor customer service & very unprofessional. They need to bring the guy back they had when I gave my five star review back! Very disappointed is an understatement. With customer service, value, time management, etc. Oh, & right after I left this review I called my 2 pm appt to let them know what was going on & what I dealt with last time. At this point the room was filled with Customers, Zach then said, “you know what Tali, we’re not doing your alignment!” As he pulled my car around & got out of my car at 2:02 mind you & I said, “You are unreal. To make us wait that long then not even do it.” He said, “ you’re unreal Tali. Do you gossip & talk bad about people in front of your son all the time!? He was referencing me explaining the situation to my friend as to why I had to push out the 2 pm we had set up. Zach just didn’t want all of the customers hearing what happened. What a way for him to put a spin on the whole scenario. Fair warning to all. Hopefully you don’t have the multiple bad experiences I’ve had here.
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June 2024 by Kimberly Lyons
Crystal was very personable and very informative.
Zach worked very hard about getting My car fixed.
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June 2024 by Brandon Craig
Crystal was very helpful and knowledgeable about the work that needed to be done for my vehicle . She did not pressure me into anything and let me know about the Midas card and how to apply for it . Really appreciate the honesty and help that I got today thank you Midas
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June 2024 by Lucy Lemker
Crystal is very personal & helpful. The mechanics do a great job & are very efficient. Love Midas ?
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June 2024 by Oscar Msg
Came in for an oil change and crystal let me know what needed to be done for the vehicle. Was very helpful and did not pressure me. Overall a great experience
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May 2024 by Courtney Koenig
friendly employees & quick!
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May 2024 by Danny Cassidy
Did a solid job with my car and were very up front with what my car needed and walked me through how they'd repair it.
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May 2024 by Crystal wade
Zach was great and very helpful my oil change guy dillian let me know my air filter and cabin filter needed to be changed .
