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February 2024 by Inner Wisdom
Appreciate your help & care!
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October 2023 by Allison Welsh
Rented a U-haul online, ended up costing double what it said. Then I got a text saying I owed even more!
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October 2022 by Nick Miller
Got a 6x12 enclosed trailer good price towed very well
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June 2022 by Devin Stephan
One person says I have it for a week, another reports it stolen, another charges me too much, the next says it's taken care of. After everything told to call the local office (which is apparently Davenport). Terrible business model with even worse execution.
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May 2022 by eric king
Just call their competition. Two different locations set me up perfectly (with multiple options) the time that it took U-Haul to call me back the first time.I talked to four different customer service people all offered me the exact same wrong trailer... Mixed in with constantly contradicting themselves. We have a trailer available oh no we don't,,, we have a truck available oh no we don't... From now on U-Haul is the place of Last Resort. The rules that Define the way their customer service Representatives can handle a situation, made finding a solution impossible even though options were available. In a perfect world, I would have gotten a trailer for two days. They only had a trailer available for one of those days. I guess their rules make it so they can't give me the option to only rent for one day. I was traveling 600 miles to help a widow move because she had no one else... I was willing to be very flexible.. U-Haul made sure that that didn't happen...Their competition gave me exactly what I wanted, because it was Memorial Day weekend, I picked up the trailer on Friday and I returned it on Tuesday and was charged for a single day.
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February 2022 by Toni Lundgren
Some of their staff is theist rudest people I've ever never. Believe me S soon as I find d another available storage spa e I'm out if u hual
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December 2021 by Mary Knebel
Great staff, they are very helpful
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July 2021 by Carolyn Heizer
Mike, the GM here, was so respectful and kind to me on one of the worst days of life - and I'm pretty old! - and I will always be grateful for his help both when I rented storage space and when I finished using the space. He is the best!
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June 2021 by Ashley Canny
I reserved a truck at least two months ago and they called me two days before picking up my rental that they didn't have any trucks available and I would have to go to Marshalltown, the next closest facility with a truck, to get one. I am moving across the country, a 16 hour drive, and now I have to unexpectedly add another two hours on to drive to Marshalltown and back the morning of my move. An earlier heads up would have been nice so I could have better options, not notifying me with about 36 hours left until pickup.
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June 2021 by Trevor Fletcher
I was told they would have a truck for me in CF but they messed up and are making me drive 1.5 extra hrs for a truck. Don’t recommend them, terrible customer service as well. No humans to talk to and everyone is busy and on hold.
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June 2021 by Ron Latting
I lost my wallet along with several cards
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November 2020 by Herson Arzu
The U-haul store makes up rules they should actually be closed for unfair business practices based on race ...they're garbage and I'm debating if I want my money back for the rental
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November 2020 by Bennie Price
Everything you need
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June 2020 by Wisteria Yuki
Not a fan of having to wait on hold for 30 minutes just to confirm their hours.
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December 2019 by Robert Hampton
great place clean and really secure
