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October 2025 by Thomas Herzmann
Had a great experience with Nick with getting a new phone and the accessories to go along with it! Thank you!
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September 2025 by Kayla Kaiser
Highly recommend. Brett is a gem. He went above and beyond for us.
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September 2025 by Sue Fowlkes
Was having a terrible time with my phone due to pop-ups! But thankfully Joel H. was able to get rid of them. He was kind and so helpful! Thanks again, Joel.
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September 2025 by leroy donelson
I was trespassed from the corporate store on University after they refused to close a line and I got heated and yep I cussed and got attitude after being met with attitude.
THIS store is the only reason I'm still a customer. They did what I asked and closed the account and helped me get my account figured out. Went above and beyond for customer service.
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August 2025 by Shawn Woodward
Been with us cellular for 25 years and was going to leave due to incredibly terrible service at one of there corporate stores but then happen to stumble across Amanda k at there store ia511 in cedar falls and she was extremely helpful and helped me reestablish my love for good -kind and down right caring people in the world .
100 stars to her for her totally awesome service
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June 2025 by Marilyn Steven
Jake was top notch! You can tell he has experience.
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April 2025 by Barb Seufferlein
I am an 82 year old woman who was very leary of getting a new phone but it was a great experience with Brett. He was so patient and helpful so it was a good experience for me.
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April 2025 by Sheryl Greiner
The staff was very helpful giving me information about my options as I traded in my phone. Dan was very patient in explaining features of my new phone.
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April 2025 by Diana Siela
Store was amazing. Experience was great
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April 2025 by Daquan Gamblin
I’ve been with us cellar for years, and this is the first horrible experience I have had. I called this store and Jacob answered blatantly rude, no hello, how was your day anything just horrible customer service. I than explain to Jacob my issue you cna hear his additude through the phone I was told to call a 1800 number about my issues with my
Us cellar devices. What makes no sense what would they be able to do? I than ask to
Speak to a manager because I felt like I wasn’t being heard and he hated his job obviously he than hung up the phone on me. I call back again and ask for a manager Jacob than stated he is the manager. WOW… how is this man the manager I thought. I was so frustrated at this point I just hung up I called one more us cellar store the waverly location I had it up to here wi4h Waterloo and Jacob’s adittude. Suprise suprise I talk to nice young lady and with in 15 mins my issue was resolved with no problems no adittude it was just how my first encounter should have went. I do not recommend this store and I recommend they get a new manager asap. Sad how he treats customers.
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March 2025 by Megan Drinovsky
Super easy to go in and trade in for a new phone! Thank you!
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March 2025 by Hallie
Don’t go to this location, go to University. The staff here has only one goal and that’s sales. They aren’t interested in helping customers find affordable options and will straight up lie and not discuss options that are affordable and do exist. Don’t fall for their gimmicks.
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March 2025 by John Glascock
Candace was very helpful and patient.
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March 2025 by Brayden Zoll
Bennet crushed it today. We were struggling setting up our new WiFi router and he was able to get the problem solved in record time. He was calm, cool, and collected. This man deserves a raise!
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February 2025 by LINDA BERENDS
In the past I've had great service at this location but not at my most recent visit. I came in to upgrade my daughter's phone. We got a new phone but was not told that I would be required to upgrade my plan in order to get the promotional deal and I was automatically signed up for the device protection plan that I did not want. Very frustrated that my bill went up by as much as it did and now I can't change the plan back without losing the promotional deal so I'm stuck with a higher bill.
