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December 2023 by william aukes
What is the point of listing a phone number if you never answer? We dropped off a package at the self service kiosk and there hasn't been any movement after 3 days
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December 2023 by Kimberly Stout
I moved from my daughter's to an apartment and it was horrible with the mail from that point on. Then I was going out of town and did a request to hold my mail and that was good for a week I extended that for a month worst case ever because now I'm getting nothing and mail is going back to my daughter's house to. They need to have another class on orientation of communication skills with customer service because it really sucks. You can't talk to anyone when you call the local post office you call the 800# and its a joke you get to speak to someone to take a message and then you will get a call back in literally 3 days. So don't ever be in a hurry for anything because it will never happen from this post office. My experience in the last 6 months of moving here from a different state was the worst. Definitely unhappy customer.
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July 2022 by Lew Everling
The one star speaks for itself.
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April 2022 by Joy Thorson
Always friendly, knowledge, and no lines! We are always happy to utilize the Bookstore's postal service!
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August 2020 by Marcos
I am giving this 3 stars, but I believe that your rating will differ based on who you talked to. The first employee I interacted with seemed to know nothing about how shipping worked except for the flat rate boxes. After purchasing some materials the second lady I interacted with seemed much more friendly, and although I had already sorted my issue I am almost positive she would have been of much more help. The first employee gets 2 stars from me, but the other gets a 4.
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February 2020 by Dinkerdoo01
Package said it was delivered. Apparently it wasn’t and all of my mail was put on hold when no one in my household put it on hold. Had me looking all around my house and thinking my package was stolen when in reality it was sitting at the post office. Don’t put delivered in mailbox if it’s still at the post.
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November 2019 by Tanvir Majumdar
Not a real Post Office. Do not offer all the services. Be ready to pay parking fee before going to the store otherwise you will get ticket for sure!
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October 2018 by Eileen Chen
This place is a complete disgrace. I had a small package that said was delivered to my home and within 30 minutes of checking there was clearly no package. I have tried calling 4 times and each time they will ask for the address and promised to call back within the same day. Never once did they call back. Not only did they deliver my package to somebody else but their customer service is a joke.
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October 2018 by Val Bun
UPS package said it was delivered, but was not. I called this location, they knew exactly what to do and what the situation was. Man on the phone was very calm and understanding, went to look for my package in the back and found it immediately. I previously called the official UPS line for service, and she said to go ask around neighbors.
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October 2018 by Cassie Hanson
The fact that this place does not provide any tape is ridiculous! Worst USPS location I have been to!
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August 2018 by Lilli Duffy
staff doesn't care about the well being of anyone needing help
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June 2018 by Kelby Edmonson
Terrible. You must purchase your own tape to tape boxes. What a joke.
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January 2018 by Trevor Rayhons
Associates aren't knowledgable when it comes to USPS. I have sent items multiple times from this location, and each time the associate has to call the manager and I end up spending 15 minutes just trying to send one thing. I recommend going to Cedar Falls USPS where the associates are trained properly.
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September 2014 by Randal Rogers
I have had a package sent to me twice and both times the sender did put the APT number which is his fault, but upon trying to call the phone rang several times with no answer. I attempted to call 4 times. Unacceptable.
