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January 2024 by Joe Moore
Excellent buying experience at Witham in Cedar Falls. Did most of the work remotely so a very smooth process when taking delivery. Cael is an outstanding sales person. Thorough, knowledgeable, and great to work with. Marnie in the business office was also a pleasure to work with on the financial aspects of the process. I feel I received a great deal and very happy with the experience.
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January 2024 by Brooke Trimble
Cael was awesome Saturday when I went in right before they closed to test drive a car. He even stayed a little late since we were talking about the car. Ryan was awesome on Tuesday right after a holiday to hold a car for me with a card on file until I could come in later in the morning to pay for the vehicle. Recommend either one of them. ?
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January 2024 by adonis mcgowan
I got the hours wrong on when the store closes and showed up right at close. One guy actually opened the door right away turned on the lights and patiently assisted us! I took my car in for a few repairs and they rocked it! My car is running like new again. Fantastic customer service and will definitely be doing all my future auto needs here!!!
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January 2024 by Stan Huhman
Professional service, made time to insure my questions were answered, problem appears to be fixed.On the downside I hate the advertising in communication such as text messages, please just tell me what I need to know. I don't like wading through the distractions to get what I need. Also shop fees have really grown.
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December 2023 by Morgan Torreson
I can’t speak highly enough about our experience with Witham Auto and specifically working with Jacob. With having 4 children we needed a larger vehicle so we decided to trade our Traverse in for a Dodge Caravan. Jacob made the whole thing an absolute breeze. He’s friendly, personable, and so easy to talk to. I highly recommend Witham Auto. Ask for Jacob!
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December 2023 by malak zeriouh
I am very satisfied and happy with the great customer service of the Witham team in Cedar Falls. Thank you very much to Chris in service at CF store for showing me the gorgeous 2024 VW Atlas Cross Sport and getting me interested in it, and thanks a lot to Cael for his time, patience and dedication, he showed me every single detail in the car and made the purchasing experience smooth. Marni was lovely and very professional as well.
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November 2023 by 7 DC
I just stopped in (without an appointment) to see about getting some new wiper blades for my 2019 Jetta. You had them in stock and installed them for me quickly and I was on my way. Fast and friendly service.
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September 2023 by CMDR ElectroStruck
Awful service department, lying about only needing 1 repair them claiming it needs more after that one that are worth significantly more. 1* ratingSales side is about what you expect from a mediocre dealership. Very pushy, tries to get you to ignore the numbers and focus on monthly payment and lies about percentage on the loans. 2* ratingTLDR: Don't take for repairs and if you have options go somewhere else to buy a car if possible
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September 2023 by John Weir
I have purchased several vehicles from Witham Auto Centers and have always had a great experience. Highly recommend this dealership!
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September 2023 by Jessica Brown
Pat did a great job of explaining the features and getting our price lower! Thanks so much, we will continue to be customers!
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August 2023 by Joseph Thrall
Have a good car that I take care of. Got the car home and to my disappointment found this front panel hanging down with atleast 5 screws missing. Thankfully it didn’t come off or get damaged. Just lazy work. Really concerns me with how they did the rest of the job seeing such carelessness.
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August 2023 by Jenna McKinley
We just purchased a car from Ryan today and the service we received was great! Ryan found the perfect vehicle to fit our daughter's needs. The entire process went smoothly. He went the extra mile!
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July 2023 by Bo Dacious EmilyBeck
Cael and Marnie were absolutely incredible! Made my first time buying experience super smooth! It was so nice being helped out by Cael - with him being around the same age as me, it made my experience low pressure, low anxiety, and actually a fun time! I can't recommend Cael enough ?Marnie made the financial side of things SUPER easy to digest, which also made my first time buying experience very good! Thank yall so much!
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July 2023 by Luke J.
I usually don't write reviews, but this place has horrible customer service. All my gas was stolen out of my car and they said it's not their fault and won't do anything about it. My car also reeked of cigarettes and they blamed it on wildfire smoke and won't even clean it, said it's not their problem. They promised multiple times to fix my car by a certain date, they have had my car for over a month now. They were going to charge me a ridiculous amount to fix a problem with no guarantee that it would even work minutes after leaving the parking lot. The ladies on the phone are very rude and constantly cut you off when talking to them. I've never experienced this bad of customer service. I would never recommend anyone to go here. If you have car issues and want to save yourself from more stress go anywhere but here.
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July 2023 by Anthony Granato
*This review is regarding the service department. I have not experienced the sales side of Witham enough to write a detailed review of that side of the business.Being a dealership, I automatically put the service department at four stars here. That's just how dealerships are nowadays. However, I go down to two stars for two reasons: the cost, and the service. While the work itself seems to have been done well, I would not consider the work that was completed (oil change and tire rotation) to be worth $169. Regarding the customer service, I scheduled my service appointment online, and entered my phone number of course... however, apparently, the scheduling form goes to the sales department and not the service department (and they are not connected, so I was told...), and my service advisor, when I arrived to drop off my car, wrote down my number wrong. Okay, fair enough, that could be my fault just as much as his because the number was vocally given. Nevertheless, the sales department DID contact me on the correct number, so I figured everyone had the right number and I would get a call when my car was done. The sales rep did not make the connection until the following day, and nobody from Witham took any corrective action (no discount, no nothing) for this. I am not super upset, but the fact they never took any semblance of responsibility and never offered a discount of any type, shows they don't really care enough for me to have any desire to bring my car back.
