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February 2024 by Lisa Aschenbrenner
We were greeted cordially and promptly when we came onto the dealership lot. Joe Bobst was the Sales Consultant who greeted us and then LISTENED to what we were looking for and what our issues with other makes and models of vehicles have been. He matched us to the Tiguan and took us for a test drive, making sure both my husband and I were comfortable and had our questions answered. Then Sebastian Hansen, the General Sales Manager stepped in and helped us with turning in/purchasing our previous leased vehicle. They both were friendly, knowledgeable and above all LISTENED to us.
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February 2024 by Annie Horrigan
Ryan was excellent to work with.
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January 2024 by Angela Eisenman
I had scheduled an appointment for 8:30 AM. I dropped my car off at 7 AM as I had to be at work by 7:30 AM. I received my text from Christopher at Witham at 10:21 AM. I replied at 10:28 AM, asking if my car would be done at 11:30 as I had planned to pick up the car at that time. I did not receive a reply. I then called the dealership. I was transferred to Service, and no one answered. My husband took me to get my car at 11:30. I was told it was at least an hour away from being finished. I am not sure who I spoke with. It was not Christopher, as he was at lunch. When I questioned why it was taking so long since I had scheduled an appointment, I was told, "It's like a doctor's office. You make an appointment, and you may get in; you may not." I explained that I had been coming to Witham for ten years and had never had that happen before. I was told, "It happens all the time." At that point, I left as I needed to get to another commitment.I returned approximately 15 minutes later and spoke with the service manager. I am unsure of her name. I explained that I had texted back and tried to call but was unsuccessful in getting any communication. I explained my frustration with the person I interacted with. His flippant and dismissive tone was the rudest interaction I have experienced at Witham Cedar Falls in my years there. At best, I can only explain his interaction with me as patronizing. I have purchased four cars from Witham (1 in Waterloo and 3 in Cedar Falls). While I do not expect special treatment, I do know what has been the norm at Witham. I have always had excellent communication and the appointments I have scheduled have always been honored. The manager was helpful and listened to my concerns regarding communication and how I was treated. She assured me she would address the situation with the employee. I proceeded to the waiting area where I waited for my car to get finished.Christopher came to get me and was wonderful. I appreciated his kind and thoughtful nature.
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September 2023 by Minela Ikanovic
Great experience! Ryan Russell was very kind and showed us multiple options. The general manager gave us a great deal. Would recommend.
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February 2023 by Ron Nelson
Great people.
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August 2022 by N. L.
Pleasant interaction with sales staff. Got the information we needed to make a decision. Clean modern facility.
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February 2022 by Jim Fiddick
Got a battery genuine Ford for less than auto parts store
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December 2021 by Todd Spooner
Wife and I bought a 2022 Volkswagen Atlas from here. Wanted a very popular and apparently hard to find color combo(white on black rims). I had 2 other VW dealers trying for 3 months to get what we wanted. Called Witham and spoke to Scott, within a week and half he called me back saying they found one and told us when it would be there. Got the financing done and drove to trade our current SUV in. Met with Connor who set up the financing and he introduced us to Lu. I cannot remember the lady who did the financing but she was great! She made sure we knew each facet of our loan and was extremely helpful! She claimed she was new but i would’ve guess she was a seasoned vet at her job! After all the paperwork was done met with Lu again who walked us through the many features of the Atlas. Lu did amazing, I didn’t realize how much there was to learn! Lu was very thorough and patient with me and my wife, very very knowledgeable and helpful. He got us started and even called a day after to ask if we had any questions. Witham VW is an incredible business, the buying process was seamless and easy. Everyone we met us was extremely helpful and professional. You won’t go wrong with Witham!! -TJ
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November 2021 by Evonne E Fisk
They have wonderful customers service and very friendly
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October 2021 by Drew Smith
Had some work done on my Audi. Very quick and professional.
