-
January 2024 by Randy Eccles
The car was an absolute mess. All the seats were stained. No floor mats and the carpet was dirty. It stunk so badly of cigarettes that my jacket smelled for days. If it had not been late and I was not in a hurry, I would have refused the car.
-
December 2023 by Annarae Mathis
They do not accept debit cards even when compliant with all requirements.
-
October 2023 by Sierra
Arrived around 2130 the night before a football game. At that time 3 companies were merged to one stand and 2 employees working. There were a lot of people in line and it took awhile to get up front, but when we finally did we realized why. Taya Duehr was working and was so nice and took her time with each customer- making them feel like they were the only ones there. She was extremely personable and genuinely wanted us to have a good experience at Alamo. Her customer service was the best I’ve seen in a long time!
-
September 2023 by Murray W
Charged me 4x the quoted rate without a single coommunication. Picking up the car on Aug 19 flying in and drop it off Aug 20 morning to FBO per instruction. Later saw the bill and I got charged 4x the quoted rate that I booked it for. Absolutely horrible experience, got routed to some oversea call center and wasted all the time squaring this out.
-
August 2023 by emily maberry
They route their calls to a foreign call center. You will not be able to speak to a competent person. Refused any and all help or advice after my flight and original pick up time was delayed. Called Avis and they helped immediately. USE AVIS!!!!
-
August 2023 by stephanie tillman
Requirements different for local renters vs those flying into airport. Be prepared
-
June 2023 by Will Jones
Expedia screwed us and Alamo came in and saved the day. We got into an excellent car at the last minute and unfortunately I don't remember her name, was a life saver and even got us a free upgrade to a bigger car because of the massive headache we had just been through and she knew we were picking up another person still. She was a lifesaver.Then our return was handled by Ryan juergens at the Cedar Rapids counter and he was struggling to find the reservation and he pulled out every stop and tenaciously tackled the problem until it was resolved and we were done with our transactionWe're probably booking with Alamo from now on.
-
May 2023 by B. Busho
In my experience, very few places can operate after confirming a reservation, both in email and over the phone, the day before and morning of only to tell you they don’t have anything for you when you get there.
-
January 2023 by Jesse H
Billing issue. I was charged 3 separate times for a rental and called twice to resolve the charges. I was sent an invoice showing a refund was being issued, but never received the refund. When I turned the vehicle to the Cedar Rapids airport, the guy at the counter was too lazy to get up and check mileage, inspect the vehicle, and wouldn’t provide an updated invoice showing the vehicle was returned and received. I wouldn’t recommend Alamo.
-
December 2022 by Justin Marlar
They like booking reservations for cars that they do not have I landed in Iowa while it was snowing at 9:30 at night and they had no cars and told me basically it was my problem
-
August 2022 by Rusty Carter
Made a reservation. Went to pick up the car and was told they didn't have any cars to give me for my reservation. Never again will I call them for a rental
-
July 2022 by Jane Frazier
As an international traveller, after the truly awful experience of being turned away from a pre-existing rental agreement with another rental company, I was able to successfully rent a car through Alamo on the same day with no issues whatsoever. I have to say that this company (at locations in two different states) have been helpful, supportive and easy to work with, despite me having an international driving licence and banking. Thank you so much for keeping me from being stranded!!!
-
July 2022 by Penny Everett
Reservation paid for and insurance paid for. Went to Cedar Rapids airport to pick up car and Hertz employee told me Alamo was at Enterprise section. I go to enterprise section to get the car and he said we are all out..... all out? yah we don't have any cars, we are all out. Wouldn't give me my money back, offer any help or suggestions. That was it.... Still trying to get my money back 2 days later for a car I never received... ROBBERY!! DO NOT GO TO ALAMO OR ENTERPRISE... THEY HAVE NO PROBLEM TAKING YOUR MONEY AND GIVING YOU NOTHING.ALSO THEY ARE ONLY GETTING A 1 STAR BC I COULDN'T POST THIS IF I DIDN'T PICK IT. BUT I GIVE THEM NO STARS. NO STARS. SO JUST TO BE CLEAR I AM NOT GIVING THEM ANY STARS NOT EVEN 1.
-
January 2022 by Jesse Houck
Billing issue. I was charged 3 separate times for a rental and called twice to resolve the charges. I was sent an invoice showing a refund was being issued, but never received the refund. When I turned the vehicle to the Cedar Rapids airport, the guy at the counter was too lazy to get up and check mileage, inspect the vehicle, and wouldn’t provide an updated invoice showing the vehicle was returned and received. I wouldn’t recommend Alamo.
-
July 2021 by Kymber Sears
My flight was delayed and we would miss our connecting flight, we got a different flight pattern that got us to Cedar Rapids later than originally planned. I called three different times and talked to three different people to ask if we would be able to pick up our rental car after our flight landed. All three said yes even with our flight landing after closing time. When we did get to Cedar Rapids, there was no one there to help us get our rental car. Both my fiancée and I were stranded at the airport for about two hours waiting for my parents, who had to work at 5am the next day, to come get us. We did not get to their house until 3 am. If they say “yes you can get your rental car after 10pm because your flight delayed” do not believe them. They will cancel your reservation at 10pm. Nothing was done when I called and there isn’t anything more that I can do. Worst experience 0/10.
