About Best Western Plus Longbranch Hotel & Convention Center
The Best Western Plus Longbranch Hotel & Convention Center offers a mixed experience for guests. While some customers describe the hotel as beautiful and quiet, with a free breakfast and clean rooms, others report issues such as cold water, poor maintenance of the exterior and common areas, and rooms with unpleasant odors. The customer service seems to be a highlight, with one guest praising AJ for resolving a reservation issue. However, the overall impression is that the hotel is in need of updates and better maintenance to meet the standards expected of the Best Western brand.
Great service and cool building(s). It has a set of skywalks that connects the three buildings together.
August 2025
I had trouble with a reservation made through Booking.com. AJ helped me to resolve it and ensure I was not charged for services I didn’t receive. I appreciate that he saw it through for me. Happy to give this Best Western a positive review for customer service. Thanks, AJ.
June 2025
It was a very nice and quiet get away for me and my husband. The hotel is beautiful and there is a free breakfast with lots of options. We will definitely be staying again here.
