-
August 2024 by Sierra Rogers
Your receptionist was extremely unprofessional. My son just got discharged after surgery and I was told this pharmacy was just across the street and we’d be able to pick up his prescription there for these special lollipops to help with his pain. I politely said “Hi, I’m here to pick up a prescription for my son, ______.” I don’t recall what she asked or how I responded to have her yell at me that she can’t hand over a prescription to just anyone. Shocked, I asked her what she needed. She wanted to know what office it was for, so I told her the doctors office and that it was for ENT. In all my years of going to a pharmacy I’ve only ever needed the patients information to pick up. She continued to say they called to see if we wanted this prescription, which I wasn’t made aware of. Not once did I blame our doctors for not setting us up with a more clear expectation, nor did I respond in a rude manor. I was lying next to my son in a recovery room, i might have responded to your call if I had known I needed to tell you I wanted this prescription after already telling his doctor that I wanted it. Would’ve assumed you knew we wanted it otherwise it wouldn’t have been prescribed in my opinion. You guys clearly do things differently, and that’s okay, but you could’ve treated me with some empathy and had some patience. You really don’t know what others are going through, but in the business that you’re in, I’d expect more kindness when you have people coming to pick up prescriptions for their loved ones. I would never want to step foot in there again after the way you spoke to me, it was just uncalled for. I really hope management expects more as well.
-
February 2023 by Troy Bockenstedt
I am a physical therapist in North Liberty, IA and needed some help for a client, so easy to work with. Highly Recommend!
-
June 2022 by Shari Burns
Excellent service and fair pricing. We use them for human Rx and for our cat's compounded medicine.
-
April 2020 by David
Nice pharmacy, better prices if your paying cash.
-
September 2019 by David Barnhart
Nice pharmacy, better prices if your paying cash.
-
July 2010 by Sarah Palmersheim
In regards to the other review, the reason you must submit the claim yourself is because they are a specialty compounding service. For example, my son has a condition that caused terrible diaper rash and though we tried everything, nothing worked. The Target Pharmacy (also awesome, on the SW side anyway) referred me to Care Pro as they are limited to mixing 2 ingredients and Care Pro could customize something for my son. They looked into and came up with a solution that actually worked! Did I have to pay out of pocket initially and submit it myself? Yes, but printing out a little form and mailing it is hardly the trouble that diaper rash was, and their knowledgeable and very friendly staff was awesome with following up and getting the cream made immediately for us. Highly recommend them!
