-
January 2026 by Audie
This past fall my vehicle was totaled in a car accident. Without any hesitation I chose Cassill Collision Center, despite it being out of the responsible parties insurance network, to do the damage assessment. I received outstanding customer service. Onna got me into a rental the same day, took the time to explain the entire process and answered my many questions, and she even printed my kids multiple coloring pages to keep them busy while we took care of the car stuff. Derek did a great job communicating and keeping my updated on the progress and process. When the responsible parties Insurance company recieved the final assessment from Cassill, the insurance adjuster told me that it was the most thorough, detailed, and organized assessment that he had seen in his 16+ years of working in Insurance. My car was deemed a total loss. Onna, Derek, and the team at Cassill Collision Center was phenomenal at ensuring that I was well taken care of and they all worked around my schedule as a single parent while navigating this nightmare of a situation. When it came time to turn in the rental and start looking for a new vehicle I hopped on over to Cassill Motors. I've heard great things about all the staff, but Krissi is a name I have heard repeatedly in several circles. She has a reputation for being incredibly knowledgeable, friendly, transparent, genuine, and committed to finding something that works for each individual. As a single mom, I didn't want to be pressured into spending outside of my budget and I wanted someone who would meet me where I was at and help advocate for me, and that's exactly what Krissi did. Krissi helped me find a safe, reliable car for me and my two kids, well within my budget the same day. I was able to turn in the rental vehicle I was using from Cassill Collision Center when I purchased my new car from Krissi. I had my two young kiddos with me in for the entire process, and Krissi went above and beyond, as well as the rest of the incredible crew at Cassill, to make us all feel welcomed, taken care of, and valued. Krissi had crafts for my kids, the staff turned on some shows for them to watch in their incredibly convenient playroom, we ate our McDonald's lunch in their dining area, and when it was time to go, they sent us with goodie bags, freshly popped popcorn and balloons and a lot of reassurance to reach out if we needed anything at all. Crystal made all the paperwork and payment process painless and easy. She was so incredibly organized and did a great job explaining the whole process. Krissi reached out and checked in within the week after we purchased and has been great at answering my questions when they've popped up. I cannot express it enough how Krissi and the staff at Cassill Motors and Cassill Collision Center took one of the most stressful events and made it into such a positive expierence. You simply cannot and will not find better customer service. At Cassill, as cheesy as it sounds, treat you like they would treat their most precious loved ones.
-
December 2025 by Sherrie Klein
My pickup looked fantastic when it was finished. Not only did they have it done when promised, it was
Cleaned on the inside as well. Thank you! Great job!
-
November 2025 by Dan Freiburger
Derek and the people at Cassill Collision were great to work with. Derek went above and beyond to make sure the customer is satisfied and the work they did was top notch. They work well with insurance and keep an open line of communication. Great business and great people, would highly recommend.
-
August 2025 by Yixiang Wei
Very nice, very understanding. Experts. The person working with me was helpful and cooperative, flexible. A few unexpected things happened, but this repair shop did its best to cover for the unexpected effort to be made. Sure, it was because we/he estimated a $200 fee for helping fit my self-bought bumper.
-
May 2025 by Tim Summers
Onna is the BEST! We came in after hours on a busy weekend. None of the national rental car companies would work with us. Cassill Motors and Onna was able to provide us a very nice vehicle going above and beyond expectations. She was very pleasant and effective to deal with. Would highly recommend.
-
February 2025 by SHAUN FENTON
I had an issue with a newly purchased vehicle & brought this to the attention of Derek at the collision center. He went above and beyond to make this right! He and all the team members made sure I was satisfied & touched base throughout. They know their stuff, I have heard through others they do right and this more than proves to be the case! Thanks again!
-
December 2024 by beau adams
Very helpful upfront and honest. I was only getting estimates for a mirror (which I'm going to do myself) yet they took the time to do it anyways.
-
October 2024 by Adam Weeks
Very kind and professional staff, great experience!
-
October 2024 by David Youngquist
Rented a car here after no one else in the area had one. Anna saved my day, and I got a good, solid car to rent. Good service, good rates. I don't know how their bodywork is, but for the rental aspect, top nothch.
-
October 2024 by onna lorsung
Cassill is the friendliest place around! Top notch locally owned and operated by a very giving family!
-
August 2024 by Dave Martin
I took my Tesla to Cassill Collision Center to get the front bumper replaced. Although the initial transaction didn't go as smoothly as I'd hoped, the new manager and staff went out of their way to set things right. I understand that hiccups can occur, and I truly appreciate the extra effort the company put in to make amends. I'm thrilled with the final result, and my car is back on the road, looking and driving exactly as I wanted. I wouldn't hesitate to recommend Cassill Collision Center to anyone in need of vehicle repair.
-
August 2024 by Bill Ender
Had to get a windshield replaced, they were ½ the price of other bids. The staff, service, quality was excellent all around. Okay, I still hope I don't need to go back, but if needed ? this would be my first pick.
-
November 2023 by Autumn Gibson
Everyone at Cassill motors is extremely helpful, knowledgeable, and great to work with. I won’t take my car anywhere else, they are the best in town! And Special thanks to Mitch & Adam for all your help and for getting my car done in a timely manner. It looks great!Services: Painting
-
October 2022 by Liz Parker
I can't thank Cassill Collision center enough for getting me safely out of a bad situation. I was driving from South Carolina to Cedar Rapids to meet my family for an important doctor appointment. Along the way something hit my car and broke the underneath plastic carriage lose during the trip. I heard a terribly noise but was on the road before any shops opened. I made it to Cedar Rapids safely and called Cassill to find out if they could help and get me same day service as I had to go on to western Iowa later in the day. They did an excellent job, giving me excellent customer service and managed the repair an little expense. I was traveling alone and this gave me significant peace of mind for the rest of the trip. Thank you to your team for the wonderful customer care!! Liz ParkerService: Body & Trim
-
August 2022 by Ben Gatton
Did well. Dealt with the insurance company that hit the car to make sure repairs that weren't on the original estimate were taken care of.
