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January 2024 by Raymond Hard
DO NOT CALL YOURSELVES AN EMERGENCY HOSPITAL I called these ppl my dog suddenly couldn't stand on his back legs I called them begging for them to see him and they said no can't were booked it's an emergency you can't predict it or make an appointment now if I'd said he seems lame or something then yes I should make an appointment absolutely but that's not the case he just suddenly cud use his legs like he hurt his spine or something he needed seen str8 away and I begged them but they refused that's is definitely not a emergency clinic nor is it a clinic that cares much about animals I won't try going there again and I wouldn't recommend u take your babies there neither
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December 2023 by J D
my original review would not post so I will try again. My original thoughts on vca is that they are expensive. Other than that I had no issues until a few days before thanksgiving. On Tuesday the 21st I called vca in the am to get my dog checked out as I could tell he wasn’t feeling well. I am up quite early and the signs were apparent. Vca would not see my dog. I get home after work and notice he is doing much worse. Very scary situation. I had to board a plan 6am the next morning and I called vca to tell them this and my dog has taken a turn for the worse. Once again they wouldn’t lift a finger. I had to rush my dog to blue pearl and found out he had a fever of 105.5 and had pneumonia. Was a dire situation. I had to cancel my trip which is just how it goes sometimes. After his medicine running out I noticed his cough coming back a week and a half after his first blue pearl visit so I returned him to blue pearl as they actually cared enough to see my dog. I get a call a week and Half later from vca asking how my dog is doing. Not a call after his E.R visit but after the second appointment. I guess either it was now convenient for vca to see my dog, but no way would they see him the time I needed him most. I guess they felt like they had time and wanted my money and were upset I took him somewhere else and wanted their cut. Really feels like a money grab and it only works on there schedule. I guess skipping a lunch break or working a tad late was just sooo out of the realm for them. So instead a week and half later they call to feign like they care because they want my money when it’s convenient for them. Not when my dog is at his worst, but when it works on there schedule. The doctors excuse? We’re understaffed. They couldn’t call one customer with a non serious visit to see an emergency. This vet clinic is only after money. They are not for the animals. They will not be there when you need them the most.
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November 2023 by Heike Wagner
Not too impressed with Dr. Gonagle today. No personalty at all. Been going to this clinic with my dogs and cat for many years now. It progressively is getting worse. It has became so corporate! My dog is in great shape and we went for his annual physical today. It is almost like they know they can’t make money of you and they are being short and quickly with the exam. I got an estimate for a teeth cleaning before that was close to $1000! Today the vet did not even look much at his teeth. Instead, I was told that I’d be more than welcome to go to local vets or Anamosa Vet clinic, they do teeth cleanings cheaper there. Very insulting! Unbelievable how very little this vetenarian cared. Really gave a s***. And I ended up paying a lot of money for what? Attitude! Really disappointing! I have three pets and I will def not go back to VCA. Guess my pets are too healthy for them to care! Really so bad.
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August 2023 by Courtney Ward
Gosh where do I start. I had been bringing my dog Bear there, for years. We had to relocate to Little Rock, and we made the 10 hour drive home for them to see Bear. It was worth every mile. Outstanding customer service, everyone is always so helpful, but most importantly; they care. It means so much to have someone care about your pet as much as you do. Highly, highly recommend! Thank you Dr. Hanker and staff!
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June 2023 by Natalie Taylor
We found Dr. Conrad while looking for a vet to see our reptiles. The experience has been phenomenal! She is compassionate and thorough, taking the time to discuss husbandry and answer questions, or consult with a reptile specialist when more information is needed. Prices are perfectly reasonable considering the quality of care provided. One of our chameleons is showing dramatic improvements with treatment. The photo shows our other chameleon at his first visit. We strongly recommend Dr. Conrad for reptile care!
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June 2023 by Steve Jordan
My parents have 2 very old cats, my father took them in to have groomed. well this time they said they couldn't groom one of them because it was being aggressive ? and that the other cat needed to be sedated so they could groom her. Instead of being groomed and combed they left hair around her feet and head and shaved her, I've never seen anything like this before. It's a hack job. Won't go back for any services
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May 2023 by Cynthia H.
I was from out of town. They saw my dog may 5 and told my there was nothing wrong with him and after several test and a bill for $1000 sent us on our way. They didn't follow up sending information to my vet even after I reminded them twice By the time I got him home early sat am to my regular vet he was almost dead with sepsis. He's been in an emergency hospital on so many meds and fluids and will most likely not make it. Please please do NOT take your pet here.
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April 2023 by Tara O
Highly recommend. Everyone is very nice and will always answer your questions. I have been taking my dog and 2 cats here for 13 years or more. Everyone loves my dog and supportive through health issues. And very compassionate when we sadly had to say goodbye to our 17yr old cat. We will never change to another vet.
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April 2023 by Tara Olsen
Highly recommend. Everyone is very nice and will always answer your questions. I have been taking my dog and 2 cats here for 13 years or more. Everyone loves my dog and supportive through health issues. And very compassionate when we sadly had to say goodbye to our 17yr old cat. We will never change to another vet.
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April 2023 by pattersonbriana88
I used to love taking my dogs there and I recommended a lot of my friends and family there. Yesterday I called in to inquire about price I have a dog that needs spayed and is all caught up and shots and the receptionist refused to give a ballpark of what the cost would be. She said you need to book an appt and pay office visit to get that info. That is concerning i did not ask for exact dollar amount I asked for a ball park given the information that I provided. Then I was told to take my business elsewhere if I didn't like that policy.
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January 2023 by Laurie L.
Very impressed! Our long-term vet recently retired and we transferred to this practice for our dogs (ages 14 and 2 yrs). We came on two different days (my request) and met with two different doctors. Both gave so much time to us, it was remarkable. They had printed out our dogs' entire histories that had been faxed over from our other vet and they had already read everything about their patient(s) before entering the room. My husband and I work in human medicine and I hope we are doing as well!
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January 2023 by Heather Brown
I love this clinic! My dog(Abby) got into some mouse trap poison when we were camping 30min away. I called them in an absolute panic and they made sure to see both of my dogs right away. They unfortunately had to make both of them vomit, but found Abby was the only one that ingested it. The Dr. Delaney was so gracious, informative and cautious. She treated my dog and then sent us to the Vet ER to make sure Abby was monitored overnight. Outside of this unfortunate event, they have been very attentive, and caring. I would recommend this animal hospital to all my family and friends.
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November 2022 by Connie Snitker
Switched to this group after some not so great care/service by our former vet. Best decision I have made for my fur-buddy! The entire staff treated him like he was their own. He even acted better than he ever has for his annual visit. SO happy we made the switch. Thank you!
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November 2022 by Kylee Sakulin
Dr Taylor, she is very rude and in the wrong career... she judged us and said things I won't repeat on here... I will never go back to her but the company is awesome, just do not go to dr Taylor
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November 2022 by TWYLAH K BUSLER
They were very caring & very attentive to Lynn's feelings took very good care of her dog Mooshu.
