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May 2022 by Kristie Rae
Terrible customer service from Casey. We booked a truck a month in advance. Casey wouldnt allow us to rent a truck because our drivers license had not been changed to our new address even though we had proof of our address with mortgage papers and mail. We just bought our house how can we prove we live there on our drivers license???? But my bank papers for buying our house wasnt enough? What a joke!!!!!! All casey could do was say "sorry". I drove 4 hours to rent a truck from you called before coming to verify everything. Also lost money from taking time off work to pick up the truck. Casey just kept smirking the whole time. Your company must not need any money during this time of inflation. Zero stars!
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May 2022 by Jeff Jiacobbe
Great service and clean trucks
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May 2022 by Kristie Brown
Horrible customer service from CaseyZero stars
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May 2022 by Liam Keller
Bad customer service. Unprofessional.
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May 2022 by Chris Brown
Dont waste your time coming here.
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December 2021 by Sydney M.
Enterprise truck rental really helped me out when I was moving. The customer service was top notch. They even called me the next day to make sure the truck was working well for me. I will definitely use them again when I need a truck!
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February 2021 by Todd Carr
Needed to move something extremely heavy Enterprise has trucks with tailgate lift. May 1300 pounds easy to move. Very clean truck and ran extremely well. Very thorough introduction to truck so I knew how to operate
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January 2021 by Shaky Shaky Shaky
If you have to rent a car..I would highly recommend Brady in Cedar Rapids IA at the dodge Rd location...He is Amazing...outstanding, excellent Customer Service...I had a emergency over the Holidays & I had to rent a car for 2 weeks, he made it so easy for me to be able to get around & he was very thoughtful at the same time, especially during the holidays we need good people like Brady...he Deserves a raise...hey Brady dont ever change...I appreciate you so much...Thanks again Brady!
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October 2020 by Bob McGraw
The initial transaction was flawless. My complaint is how unkempt the truck was. The windows were so filthy, it was hard to see out when the sun was shining, just thought vehicles were cleaned better prior to rental
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October 2020 by Chris A.
Beware. This is what this office does.... they create fraudulent claims. We returned our van to the Cedar Rapids airport Enterprise in excellent shape. We later received an almost $1300 claim due to "wear and tear on the airbag harness." How could we even do that if we wanted to? Headed for litigation.....
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September 2020 by Randy Roe
Nice vehicle, good rate, friendly staff!
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August 2020 by Ye ol' Pedi Bear
This was a nice place to rent a truck that had towing capabilities but it would have been nice if they offered unlimited miles like they do other rentals also if they would have explained more about diesel trucks we had never used one before
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August 2020 by Shelley Rivers
There was a last-minute change and I had to travel to another city to get my rental. I was pretty upset, had to take two Ubers and a bus to get there. They were apologetic and provided adequate compensation for my trouble. The rental was exactly as I needed it to be, and made my move much smoother.
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July 2020 by Connie Hung
This is my first time to join Enterprise and grateful they upgrade me. Services was quick n thorough. 3 days after I got my rental car the dashboard show the front tire on passenger side is low. I m an 71 years old elderly it is hard for me to go to gas station n put pressure into the tire. So I drove back to Enterprise n the mechanic took care of it in no time. I really appreciated his help.
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June 2020 by Lauren S.
We waited 2 hours after being warned of a thirty minute wait. Workers stood around on their phones instead of washing the car that they could've had ready for us, since we had checked in online days ago. The car itself is fine, but the wait was just ridiculous.