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August 2024 by John Schmillen
We would like to commend Krista Swyers for the way she helped us recently with a wire transfer related to a real estate purchase. She was friendly, professional, and very thorough in her preparation of the related documents. We were greeted as soon as we entered the office on First Avenue. We did not have to wait to see Krista even though we did not have an appointment. We are very pleased with the customer service we received at FFCU.
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October 2023 by Danelle Mclaud
Janell has always hooked me up with all of my financial needs! She has got the bestest sense of humor EVER!
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September 2023 by Unknown Unkown
The personal banker here Janell is a joke. This woman literally acts as if she came to work drunk. Also had to deal with Chris Neal and I don’t know how he is employed here but if this man cheats on his wife he obviously gets away with things.
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December 2021 by Mon Mon
All thanks to the good work, I can boldly tell you Danny is the right expert to work with. If I enjoy this privilege all alone it shows how ungrateful I am because I got this opportunity from a post here as well and saw recommendations too. I’m so happy to let you all know that
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December 2020 by Wilbur Phelps
You can't improve first Federal credit union they discriminate against their members
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August 2020 by theresa mason
Walked in and there were at least 10 employees. Not one said hello or can I help you. I don't like machines that are LIVE TELLERS either. That should be my choice, not a forced one. When I left, the employee that was in her office seated closest to the door told me to have a nice day. I didn't feel like responding. So then she said your welcome. That was very unprofessional! This is one experience of several in the last year and a half since I've had my mortgage at FFCU. I made a call last week to the 1st Ave branch to speak with someone and after I did have a conversation, He was supposed to get back to me regarding my late fee on my mortgage...due to this disaster...and he never called me back. My opinion is that this organization only cares about $ and themselves, NOT the customers.
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March 2020 by Dana Anderson
Love my bank! They were there for us through our adoption expenses and needs and have been very accommodating to other needs as well! If you need a bank, this is the credit union to choose!
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January 2020 by Jeremy Murphy
Need to fire the video/robo/e-teller machines into the sun.
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January 2020 by Deb Cardis Emrich
Wonderful people to work with!
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May 2018 by Damir Osmankic
Do not bank with them many hungry
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November 2016 by Dan Skemp
Great Service, Great Offerings, and to top it off they remember your name and always seem to be smiling. Cedar Rapids you are very fortunate.
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December 2015 by CJ Flynn
2nd oldest credit union in the state. One of the few federally chartered credit unions in the state. Good service and product offerings.
