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October 2025 by ash saw
The big lady working the drive up window is very rude and unmotivated. Me asking her to bend over slightly and talk into the mic so we can hear her was just asking way to much. How are people supposed to answer her questions when you cannot understand her. The additude is always horrible
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September 2025 by Brandino Smith
Awesome y'all
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August 2024 by J S J
Hy-Vee pharmacy don't know much. I had a prescription transferred and they put my allergy doctor as the provider when it should have been my asthma doctor's name. Also, they called the wrong doctor's office for another prescription. They screw up too much! They need to be more diligent when filling prescriptions.
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March 2024 by Rachel Kinser
I moved to this side of town a year ago, and saw the reviews for this pharmacy, but was foolish enough to think I may have a different experience. Every single time I’ve needed a prescription filled here in the last year, it has been an issue, but I’ve continued to give them chances. A couple of months ago, I got a call to tell me my prescription was in. I went the next day to pick it up, and they told me I needed to come back the next day because they lost it. Today I noticed I was nearly out of my prescription and went to inquire about why I hadn’t received it. They told me they had it weeks ago, and since I didn’t come get it, they sent it back. When I asked why I wasn’t notified that it was in, I was told that when I didn’t hear from them, it was MY responsibility to call THEM (in the two day window that the prescription was in, mind you). Apparently their failure to contact me to let me know it was in was my own fault. The lady working today also proceeded to tell me I was lying and had never used them to pick up my prescriptions in the past. In a full year, I have not had one single experience here that was even decent. She extremely rude and did not have a single care in the world for the fact that their continuous failure to do their job affects their customers health.
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January 2024 by Mary Maly
My husband and I went in for a Covid and flu shot today. We had appointments and checked in accordingly. We were told to have a seat and they would mix our shots. An hour later we noticed the pharmacy tech that we checked in with leaving for the day. We decided to give up and left. Very poor customer service. Everyone should stick with going to their Dr’s office since apparently Hy-Vee can’t handle it.
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October 2023 by Lynn Stewart
I know they are short handed, but it is always something. Plan to wait 1-2 hours for your prescription and that is if you wait for it. I don’t remember the last time I picked up a prescription in a reasonable amount of time.
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September 2023 by diana millage
Never open on time, very slow when open. Some of the staff is extremely rude.
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September 2023 by C C.
When was the Market Grille ('Express'), it was middling at best as a food place. NOW it is a Wahlburgers (HyVee bought into the chain of the Wahlburg brothers.. dumb). Burgers are now smaller and more expensive. Chicken is less tasty and not properly done. Yeah. Very terrible. This is why HyVee is struggling in it home state.
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September 2023 by Tom J.
The Pharmacy needs to hire more intelligent employees! I order all my medications as 90 day refills. My pills are filled this way with no problem but my inhalers are a very different story. They don't seem to grasp the idea that 90 day refill equals 3 pieces of an item, if you only have 2 in stock then order what you need to fill the order. They fill your order as a single refill, then act as if the don't know why your order is filled this way. I changed to Hyvee pharmacy from Walmart pharmacy when Walmart outlawed city buses from thier property. Hyvee pharmacy is just a short walk from my new home but getting my medications filled correctly is so much of a hassle that I miss the firendly fast service I got at Walmartn for so many years.
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August 2023 by Brooke R.
If I could give negative STARS would. And I know first hand this store treats their employees LIKE SHIT!! FUCK YOU!!
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April 2023 by Carmen Hansmeier
Back story… my son was in hospital for last 2 weeks. I had already picked up his meds except one that the hospital dr forgot to have written. His therapist called it in so I drove 20 mi to pick it up. I get home and they did not give me the correct prescription. They sent me home with an old prescription that should of been returned to the shelves. The woman I spoke with only cared about lecturing how I supposedly did not get the wrong prescription. She even went so far as to suggest it was an ongoing prescription when in fact it was not. It had been changed and he was not going to take it. So his insurance was charged for something that will be thrown away and I not only got no explanation about why I didn’t get the prescription I was suppose to pick up but no apology for messing up. She was rude and confrontational. My son will have to wait another day because it’s not their fault they didn’t give me the correct prescription. The only thing clarified was they did in fact have the correct prescription since this morning. I guess it’s a mystery why I don’t have it and instead have a prescription that I won’t use so it’s a waste. Her behavior was rude and there are plenty of other places to get prescriptions. I finally hung up when it was clear all she had was an attitude. Do better. It was not the prescription I drove over for. You have no idea how much I needed my son to rest better tonight so I can sleep better. Everyone uses the excuse they are overworked and understaffed. It is no excuse for being rude and unprofessional.
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February 2022 by William Barr
This is the worst Pharmacy ever never do they have the best subject scripts you can not get all through the same day
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January 2022 by Matt Mccue
Absolutely the rudest pharmacy I have ever been to. Not only did they not provide my prescription, I also didn't receive a call of any kind letting me know that my script was not being filled. They also felt the need to announce to the entire pharmacy that my fiancé did not have insurance, which was awesome. Everytime I go to the Mt. Vernon road pharmacy they have a wonderful way judging every customer in there at the time.
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December 2021 by Susan K.
This store is close to my home. It has everything you would ever want, but it's prices are very high. Also when there's a sale, they mix things on sale right next to things that are not on sale by the same company, so it's always difficult to make sure that I get the sale. Another Hy vee in my city was just closed. Bummer. It was a great store. I would give five stars to the sushi chef. She is not only pleasant, but makes exactly what I want fresh.
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October 2021 by Zac Lowder
Professional
