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January 2024 by Alexandria Willging
I'm giving one star based on the snotty responses that the owner provided to several of these reviews. Also, this business is not BBB accredited.
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November 2023 by Brett Schneiter
All these 1-star posts make sense. Only calling for an appointment, but it was clear they were not interested in the scheduling or bringing in a client aspect of running a business.
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July 2023 by Anna Laneville
I would not recommend this business, especially if you need labs sent to LabCorps. I had 3 labs drawn there on 3 different days, and 1 lab was lost and LabCorps never received it. I had to pay to have all 3 labs done again. ERS made no efforts to resolve the situation after being contacted repeatedly by both myself and LabCorps.
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June 2023 by Tina Wing
Zero stars should be an option.If I had the opportunity for a do over, I’d have waited until Wednesday and had my prints done at Linn County. I’m so sad that there are people in the world with this much downright yuck on the inside. I don’t remember a time as an adult of feeling so disrespected or having someone roll their eyes at me so many times. I think my mere existence was an annoyance to her? My husband has been here before and said he was treated similarly until she found out where he worked…then she lightened up. I had no idea I needed to dress up to get fingerprinted in order to be treated kindly.
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April 2023 by Sammy Sam
I'm not sure if this location has different employees than previous reviews mention, but the experience was pleasant for me. I was about 5 minutes late because I got lost in the area and the gentleman at the front desk didn't even mention it, just proceeded as usual. The female employee who sits with you as you complete the process was also pleasant and very helpful. Maybe they were having a good day, but no complaints from me.
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April 2023 by Wanda H
I spoke on with them on the phone a few times regarding genetic testing. both ladies were very professional and friendly. On the day of my son's appointment, he said they were prompt, professional and friendly; they checked him, checked in the other parties and they were in and out of there in no time. I would recommend this business again. Thank you.
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April 2023 by Wanda H
I spoke on with them on the phone a few times regarding genetic testing. both ladies were very professional and friendly. On the day of my son's appointment, he said they were prompt, professional and friendly; they checked him, checked in the other parties and they were in and out of there in no time. I would recommend this business again. Thank you.
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January 2023 by Drew T.
The hype is true, both are extremely rude. They have control issues. They can be this way bc it's the only place in Cedar Rapids to get your TSA precheck done. It's a shame.
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December 2022 by Sarah Akh
Extremely undoubtedly rude RN. I misunderstood her instructions to press on the keypad, then she quickly snapped at me saying 'MAME, ARE YOU LISTENING TO ME? DID YOU HEAR WHAT I JUST SAID?'. I apologized and kindly asked for her to repeat. There was no point in arguing with such a condescending angry-at-life person. She then asked me to look at the camera by snapping her fingers and saying 'up here mame'. She was clearly racist.They also have a 'funny' decor item on the desk that is a black jar with 'problem clients ashes' written on it..Kindness doesn't cost a penny. Would rather drive 100 miles than visit this place ever again.
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November 2022 by Drosmel
I had a pleasant experience here. I had an appointment, came prepared, and was finished in under 30 minutes. Becky and Elizabeth were working, and were both very pleasant, professional, and helpful. During the fingerprinting process I had questions and Elizabeth answered them. I don't understand what the negative reviews are about. I am not giving 5 stars mainly because construction made getting there a pain.
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November 2022 by Nicholas Kelly
Would like smto start by saying I walked in expecting the worst given all the reviews, and I now am a little ashamed in myself for buying into all that. The folks I interacted with (yes Elizabeth was one of them, older gentleman as well) were nothing but kind and pleasant from start to finish. No issues at all, in and out, less than 10 mins. Even had a mice conversation with both of them regarding some Halloween decorations that I admired and where I could get them for my wife. Seriously people, I read the reviews, like you are now, and I bought into the words of all the 1 star reviews and it was the exact opposite. If you walk in and are friendly and have your ID and Passport and form of payment ready I don't see how there would be any issues and I have to assume people themselves were a big part of the negative experiences not the employees. Be nice people check yourselves before raging against employees of a business
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September 2022 by Robbie S
Worst experience ever!! Lady at the front desk was really rude and 100% positive a racist.
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August 2022 by Natalie Freed
Oh my goodness…..what an awful experience! Elizabeth started the interaction with saying “the machine” (the computer) didn’t like my birthday. Umm….what?!?! She had curt responses and rolled her eyes when I asked clarifying questions. She responded with such disdain and condescension in her voice. So I called her out for her condescension and rudeness and said it was unnecessary. She referred to me as “honey” which I told her was also disrespectful. She then slapped my passport, drivers license and credit card down on her table hard and snottily said, “well I guess we’ll do this tomorrow.” I was like, “nope, I’ll do it at a different location.” She is just an awful human who clearly hates her life choices and doesn’t care about helping others. Drive somewhere else for your needs please. You don’t need to subject yourself to her fun brand of nastiness.
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August 2022 by Jeri Frank
We were there for TSA prescreening activities - one scheduled and one walk-in. We were both in and out in under 30 minutes. The staff was incredibly friendly and helpful. Easy location to get to, parking was easily accessible as well. Only good things to say!
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June 2022 by Cody Guldner
Quick and easy. I didn't have any issues; I was in and out in for TSA Precheck screening in less than 30 minutes.
