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October 2023 by Steve C.
Well I have to be honest...this initially was not a good review BUT, I will say this...their service manager Melissa Corken did a phenomenal job at rectifying the service that I had initially received. I won't state what happened because I feel that the justice that was performed on her behalf nullifies any feeling I once had. She is a great person and showed me that she was working with great people. Just like all people know...things happen, and I was probably a 1 percent that had the experience that I did. But with the help of Josh Cole (service advisor) any wrong that I felt, was made right and I TRULY appreciate and value that. Thank you so much for all of your help and effort that you both put in to help me. I will most definitely me bringing my car here and TRUST, out of all things that my vehicle is in good hands. Melissa and Josh you both are truly "MIDWEST MAGNIFICENT". Again, thank you for all that you do and dealing with any adverse situation that may occur. You handled everything with tact and professionalism, keep up you good hearted honest work!
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September 2023 by Gordie Felger
My single worst visit to Pat McGrath Chevyland ever! Not due to any one person's fault, but because of a series of frustrating, unfortunate events. First, I had to wait four days for a service appointment due to a holiday weekend, during which time I borrowed a friend’s car. Next, the needed part had to be ordered which meant another day’s delay. I returned the borrowed car, expecting mine to be repaired by the next day. Then, the ordered part was the wrong one for my car! The service associate offered me a free loaner, as the new part would not arrive for another TWO DAYS! Since I needed a car for the weekend, I accepted the loaner. When the loaner was brought around to me, it was a double-cab Silverado pickup, a much larger vehicle than I'd ever driven. When I saw it, I said to the service associate, "That?!" She said, "It's the only one we have." I climbed into the Silverado with trepidation, wondering if I could drive it safely. The side mirrors barely cleared the service bay exit. I was so focused on getting the front end out that I scraped up the rear quarter panel! I managed to get it home safely, but I was afraid to drive it again. Imagine my surprise when I got a call that my car was repaired and ready THE NEXT MORNING! It was good that my car was ready sooner than expected, but that meant that I’d damaged a loaner that I didn't even need! I now have a claim against my car insurance, I'm out the $250 insurance deductible, and Pat McGrath has a Silverado that needs repair. A whole lot of unnecessary problems for everyone involved! Chevy should never offer a loaner as big as a Silverado!UPDATE: Mr. Gavin McGrath remedied this issue to my satisfaction and sent me a handwritten note thanking me for my years of business with Pat McGrath Chevyland. Thank you, Mr. McGrath! Updating my review from 1 star to 3 stars because the responsive remedy didn't erase the negative experience. It's still valuable for people to know that misfortune happens and that Pat McGrath Chevyland is concerned about customer satisfaction. Also of note, during my regular visits there since 2011, I would rate my other experiences with 4 or 5 stars.
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September 2023 by Rachel Jones
The Service I received at McGrath in Cedar Rapids was outstanding. They even provided me with a video of the underside of my vehicle of the service done on my automobile as well as upcoming potential needed repairs down the road. Thank you Josh and your team for the great care you gave me and my vehicle!
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September 2023 by Duane Banderet
I bought a 2020 Honda with extended warranty and was told I could go anywhere and that is not true. Three times to dealtail this vehicle to make it clean. And two times to get all the paperwork done. I feel after buying 6 vehicle from other certified dealers this was the worst one. Please consider buying a vehicle from a different dealership.
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August 2023 by Chris Bina
My daughter goes to college in Cedar Rapids and her check engine light came on when she was going back to school. I’ve never done business with McGraths but was treated like a long time customer. They kept me informed during the repair and with an hour my daughter was back on the road. They even washed her car for her which won her over. Thanks for taking care of us. We will definitely be back.
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August 2023 by Amber Howze
I worked with Tyler F and he was absolutely Amazing to say the least! I was in a tough spot and needed a car fast. He was so patient and understanding and worked extremely hard to get me into a car that was even better than what I thought I’d qualify for! The next time I get a vehicle I will be going back to Tyler! I also worked with Carter in the finance department and he was also just as AMAZING! I highly recommend.
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August 2023 by Dee Luensmann
Everyone was efficient. They offered me a shuttle to anywhere, this was great! I was treated with respect considering I had to be there all day. They kept me informed all along the day with what had been found, what to do next, and cost. They were courteous and humorous sometimes. Great bunch of people,Highly recommend!!!!!???
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August 2023 by Randy Wilken
I appreciate the communication from John regarding my repairs. Due to supply chain issues I had to wait for several weeks for the parts. John kept me advised of the situation and even was able to improve on the projected completion time.Vehicle runs fine!Thanks!
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August 2023 by Savannah Bonnichsen
Tyler Feldman was the one who helped my fiance and I...and he did not disappoint. He was very professional, kind, and super easy to work with. We walked into the building not expecting to actually get anything and he made sure we did. Thank you for all that you did for us in providing us a vehicle, especially one that my fiance has been wanting for a long time.
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July 2023 by Melissa Keleher
Aaron at McGrath Used Car Superstore is such a genuine and authentic person. You can tell he truly cares about his customers and finding the vehicle they love. The entire staff over there is equally awesome, though I can't remember all the names. I think it's ridiculous that the USED Car Salespeople can't sell NEW vehicles. I would have likely bought new if that meant Aaron and his support team would have been apart of it. But I'm extremely happy with my 2021 Edge.
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June 2023 by Christanna Newman
Mario was fabulous to work with! My dream to own a Ram again is now a reality and I can't stop smiling. Everything about the negotiations was easy and everyone there was friendly. No pressure.
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June 2023 by Christina Hynick
Best first car buying experience, I knew what I wanted and they found the perfect car from another dealer! I am beyond excited to have something that’s just mine!
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June 2023 by Kimberly McIntosh
The process for getting my vehicle serviced was easy and very efficient. The team is FANTASTIC to work with and really seem to care about delivering high quality work and service. They provided a prompt shuttle service for me which I really appreciated. I will highly recommend to others and plan to buy my next vehicle from McGrath.
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May 2023 by Jessica Starbuck
Absolutely phenomenal car shopping experience. Hands down the best customer service I’ve ever gotten from a dealership. Connor was great to work with!
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April 2023 by Will Wagner
This was the best/easiest vehicle buying experience I’ve ever had and was arguably the best experience I’ve had with any type of salesman. The sales team Joe, Jeff, and Logan all made me feel very comfortable and were incredibly easy to work with. Not one time did I feel pressured or unheard, and they gave me a very fair deal on my new Sierra! When it came time to do paperwork Vince and Dario also provided an unwaveringly comfortable and helpful experience. Joe assisted getting me familiarized with new features at the end and also set up my Sirius XM free trial along with OnStar. I had on nice clothes and he even went as far as moving some dirty chains from the back end of my trade into my new truck. Every single person I came into contact with was so professional, knowledgeable, and courteous. If you’re looking for a truly amazing vehicle buying experience, look no further than this team!
