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January 2024 by Anonymous User
They made my entire wedding experience worse. When we had an issue with how something fit someone, they were unable to provide us with a solution and would lie and then go back on their word the next day. The managers were not helpful, unprofessional and clearly could not care less about their customers experience. I promise myself that I will look for any other option when it comes to where I will look for renting a tux or buying a suit. They had no accountability and everything was my fault for how I ordered stuff, or the way that sizes were put in. Just an excuse for everything. Pathetic leadership.
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September 2023 by David Pike
Staff your stores with individuals that understand men suits and men’s fashions. Teenagers and young 20. Somethings may be cheap labor, but certainly don’t know men’s fashions.
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September 2023 by Kathleen Colgan
We picked up our suits for the wedding the day of the wedding because we were from out of town. My sons suit jacket looked like someone had spilled a plate of food on it & they handed it to us for him to wear in a wedding. Every single groomsmen & dad of the bride had heavily stained suits. It was like they were worn for a wedding the night before & hung up & handed to us. Shirts were very very wrinkled like they were in a heaping pile on the floor. My grandsons pants were probably 4 sizes to big. We had to role his pants 5 times in order for them to look halfway decent & even then he was drowning in them. When I called & talked to the store, the gal said “there’s nothing I can do about it”. Very rude. There needs to be some quality control before these suits are worn for a wedding! Awful experience!
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August 2023 by BlueMountain
The staff is usually knowledgeable but often aloof when they feel like it—particularly considering the frequency of my visits and amount of money I've spent as a customer. The lady with whom I had an appointment wouldn't have thanked me had I not spoken first, and her manager didn't bother to acknowledge me when I thanked him.They will have to treat us more graciously to maintain our business.
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July 2023 by Kylie G.
Stopped by here to ask some questions about rentals. The man was so upset by my arrival and asked if I had an appointment. I said no and he ignored me. I would've been more than happy to make an appointment with him but he simply did not respond. I then went where he directed me to the section and started reviewing a manual they had out and he told me that was not for me to look at as he walked by me again. I am so disappointed and have no desire to work with this team. I felt my presence was a burden.
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May 2023 by Binjamon V.
Multiple grooms men went to get suits sized at this location. Did not measure a single one of us. Just had us try on random sizes they thought would fit us and then sent us on our way. Not a single one of us were sized correctly, had to go get resized at a completely different location. Very unprofessional the whole time while just having conversations amongst themselves about when they were going to get off work. Complete waste of time and money. No one seemed competent.
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May 2023 by Kumar Sanjay
Very disappointed last time I had a very good experience with them spending grand. This time I was in my tracksuit gave me a look and told me someone will be there shortly.Spend 20 minutes at the store they had only one guest that time and thought may be they are busy, but nope . I walked out quietly. Learn me lesson
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May 2023 by Kumar S
Very disappointed last time I had a very good experience with them spending grand. This time I was in my tracksuit gave me a look and told me someone will be there shortly.Spend 20 minutes at the store they had only one guest that time and thought may be they are busy, but nope . I walked out quietly. Learn me lesson
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February 2023 by Sarah M Potter
We had such a great experience tonight. We were just stopping in to look with no expectations, but ended up buying a custom 3-piece suit for our wedding. Highly recommend this location. Very knowledgeable and friendly staff.
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January 2023 by Lauren Ross
The employees working the afternoon of 1/5/23 were phenomenal. I was there with my mom and stepdad trying to pick out some clothes for his interview. They were patient, funny, and had great suggestions for different colors and styles to go with. We ended up leaving with things we wouldn’t have picked out ourselves, but were 10x better than what we could’ve imagined. They kept our price range in mind and were informative on different sales or clearance options that were available. They were truly helpful and I hope that every customer gets to have an experience similar to the one we had today.
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January 2023 by Belinda Spaeth
My fiance and I came in on New Years Day to try and iron out details for our upcoming wedding. At first we were told to just look through some of the sashes and items they had and then we can set up an appointment to come back. Now mind you, we had zero clue what we were looking at and had zero clue as to what we were even wanting. We needed guidance to help with our vision. We were approached by one of the other employees asking if they could assist us. Raven we can not even say thank you enough for jumping in and saving the day. You made this process so easy for us and helped our vision come to life. I will highly recommend Raven as the person to work with when trying to iron out details for your wedding or suit needs. Thanks to her we can check another notch off our checklist.
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December 2022 by joe loftus
I’ve rented suits here for a wedding and a custom order. Both orders ran late and one order never showed up so I was refunded.
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November 2022 by Matthew Gioe
Very helpful staff. Had to change my suit rental and was able to do so over the phone in 5 minutes.
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October 2022 by Danielle Henderson
Horrible customer service. My husband went in to get fitted for a wedding he will soon be in. The employee completely body shamed him multiple times. The worker made a comment about my husband having a “big neck.” The worker also made a fuss about needing to get a “longer measuring tape” because the one he was using “wasn’t big enough.” This is absolutely unacceptable. I am in ah that Men’s Warehouse would allow someone so judgmental to work for them.
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October 2022 by Danielle Palmer
Horrible customer service. My husband went in to get fitted for a wedding he will soon be in. The employee completely body shamed him multiple times. The worker made a comment about my husband having a “big neck.” The worker also made a fuss about needing to get a “longer measuring tape” because the one he was using “wasn’t big enough.” This is absolutely unacceptable. I am in ah that Men’s Warehouse would allow someone so judgmental to work for them.