Red Wing - Cedar Rapids, IA provides the Ultimate Fit Experience, engineered to get each customer into the perfect pair of work boots. The store offers a fit system tailored to individual needs for all-day support, comfort, and safety. Comprehensive after-purchase care includes complimentary oiling and lace replacement for the life of the footwear, plus access to minor and major shoe repair. Customer reviews highlight efficient service, with one noting a visit that took only 15 minutes due to having boot details already on file. Staff are consistently described as great, helpful, sweet, caring, and as true consultants who listen to needs and provide excellent recommendations. The service extends to helpful phone assistance for ordering and shipping, and staff are noted for going above and beyond, even personally relocating items between stores to accommodate a customer. The overall experience makes customers feel highly valued and ensures they will return.
Went to this store for new work boots, Jajaun was super helpful. All I had to do is tell him what I did and he pointed me in the right direction and showed me what could really help. Really good service, will definitely be back if I need anything.
February 2025
Best customer service around and the twam there is very helpful when picking out your product highly recommended
February 2025
Never had a complaint in the +10yrs ive been a customer
