-
August 2023 by Catherine V
Stay away from this company.They sent me a guy his name was Matt to fix our appliance and he made a wrong diagnosis and wanted me to change the appliance and buy a new appliance for more than 1000$. He also charged me the diagnosis fee. I hired a second company and they came and changed a small part for only 20$ and fixed the problem.This was my second awful experience with this company.
-
June 2023 by Steven
Sears came to fix my dishwasher that had a leak error a few weeks ago. They were sent by Samsung. The repair person ran the unit and couldn’t find a leak. Told us to use the unit. Unfortunately didn’t hook up the water leak sensor on the unit and it leaked on next use throughout my basement ceiling. Samsung then couldn’t get them to come back. Avoid use.
-
July 2020 by Kristy Gilligan
They wouldn't even come check out the problem because they thought it was too old for them to even look at
-
January 2020 by Forrest Heusinkveld
I've been trying to get my washing machine fixed for approximately 6 weeks. Repairs are covered under my extended warranty. A tech has been here multiple times. He was knowledgeable and friendly, but was unable to fix the machine. Sears sent him a "motherboard" to replace the faulty one, but it didn't work, so he put the old one back in, and told me to hold tight until Sears sends him a replacement. That was a 4 weeks ago.
-
April 2018 by Cinder Rabbits
I'm kinda glad this store is closing. I've seen management make employees cry and scream at them for no reason. Not a safe place in my opinion.
-
April 2018 by emily Wibe
Good customer service in the store but if I could rate the customer service over the phone I would do zero stars if I could. I have called several times just to be transferred over and over and have yet to have my issue resolved.
-
March 2018 by l. v.
This place will be closed soon! It's always dead in there. You can tell it's just on a downhill slide. The bathroom is absolutely disgusting! There was p*** in every toliet, none were flushed....one was about to over flow. So disgusting, I almost puked! 🤢
-
February 2018 by Bill Graham
We have called Sears for repairs for many years now. No matter where you bought the appliance they, unlike many places, will fix it. They come on time, they are very knowledgeable and get it done quickly.
-
January 2018 by Natalie Wittenburg
Poor service - would NEVER recommend!!!! Customer service was horrible!!!! Our washer started to leak in New Years Eve so I thought how great that I can make an appt outside of business hours online....totally not worth it. The 1st tech that came out was new and misdiagnosed the issue. When I called to bro customer service that night to let them know it was still leaking they couldn't help me because the appt hadn't cleared in their system. I was told to call back and hold again the following day. The second tech came out the next day to my surprise and was nice and knowledgeable (our only positive experience) but the part that needed repaired wouldn't be in for 10-12 days!!! We waited! No part!!!!! I had to call back in to cancel and reschedule the appt and they had no idea when the part would be arriving. I had already pre-paid for the part and labor when tech #2 ordered it. They couldn't tell me if I could get a full refund either. I was told I would have to wait for a different department to call me back regarding either the expected arrival of the part or if I wanted to cancel the order with what portion could be refunded. Both these calls would tak 24-48 hours. I decided to see when the part would be in and had to once again call them after no one called me in the 48 hour time period. They could have cared less that they didn't return my call and hadn't followed up. My part did arrive that day thank goodness. The 3rd tech that came to install the part had no idea where it went or what he was doing when he arrived. I told him what it was and where it went. He had no idea if I paid already or how much I was charged. When I mentioned my horrible service to the tech he brushed it off completely. After over 4-5 hours total on the phone dealing with the issue they did give a $50 sears credit but it was far to little and too late. I will never use Sears again and wouldn't recommend to anyone!!!!!!
-
April 2012 by Lizz R
Sign up for shop ur way rewards and earn points on ALL ur purchases. Completely digital. All u need is a phone number. Sears card holders get double points when u pay with sears card. Ask for Lizz
-
September 2011 by Steven B
Saturdays they have college football games on the 70 inch. Stop in and enjoy.
-
August 2011 by Steven B
Check out the 70inch sharp tv
-
August 2011 by Steven B
Check out the Hawkeye display. Football games from the 80's are on display
